Food and Beverage attendant (Current Employee) – Melbourne, VIC – 15 April 2012
- Setting up for Breakfast and Dinner service - improved my customer services skills - Improved my English - Improved up-selling skills and product knowledge - Trained at problem resolution - Got in contact wit other department such as Front Desk -learned about other areas such as Mini Bar and Conferencing
A dictator culture, bullying environment, injustice, supervisors don't respect employees(Housekeeping department). Certain supervisors act as dictators and unprofessional, not as good leaders but as dictators, bullying and embarrassing employees in front of other people or other employees. Also some supervisors or team leaders were chosen based on their friendship or kinship with another supervisors...and previous ones were fired.
Room Attendant/Housekeeping (Former Employee) – Brisbane Central Business District QLD – 10 June 2019
I worked with mantra group for over 2 years, but after transferring to mantra terrace I quickly left. Housekeeping staff are expected to work 8+ hour days without getting a break. This appears to happen at mantra on Edward as well. The management would then ask you to lie on your pay sheet or they would alter it without your permission to include a fake lunch break (because it is ILLEGAL to make people work 8 hours without a break and they’re aware of this) The cleaning standard is absolutely horrendous and I made management aware of all of these issues on my departure. They chose not to reply to me in any way.
Not a good work place.
No lunch breaks, no standard of cleanliness, no attempts to improve employee conditions