Nothing can prepare you for the job as a Triage Nurse unless you have worked in similar role on the phones. The training has been reduced over the years and is now fully online over 3 days whereas it used to be inhouse for 2 weeks. You are virtually thrown in the deep end and are not fully prepared for the sheer exhaustion of back to back calls, abusive callers and prank callers. The staffing levels are never right and every day there is a call out for you to do extra hours. You are pushed to the limits with the job continually taking on extra contracts, learning all the different processes for each contract, the constant changes, the pressure to meet your KPI's, inflexibility with rosters and availability for annual leave together with no compassion afforded if you need to have a day off for emergency reasons or alter your shift.
The company does offer good benefits by way of reduced health insurance premiums, one paid day off a year (woohoo), free Entertainment Book, and other small tokens.
The company certainly is not loyal to their employees and you are definitely not valued or indispensible regardless of how good a performer you are. I have been with the company many, many years and seen a lot of nurses and other staff just let go because the company will not compromise at all.
There isn't much support, your direct manager may be sympathetic but they are limited in their authority and power.
The best part about this job is working from home.
The company is very much drive by the almighty dollar.