Melbourne Polytechnic
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Melbourne Polytechnic Employee Review

Good but challenging

5.0
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30 August 2018
Melbourne Polytechnic is a challenging place to work when working as a career advisor. You must be able to answer large numbers of questions from students and potential students within a reasonable amount of time. Additionally it is important that you are able to satisfactorily resolve a query in such a way that you are confident that you have given the person all the relevant information. A standard day would encompass either waiting for inquiries to come in from potential students or it would entail calling the potential students to answer any questions they have on a personal basis. The main thing I had learned during my time there was patience. Every person is different their way of asking questions is different, their financial situation is different, their desired educational outcome is different. It is one thing to know about this however it is something entirely different when you have to deal with it. You need to be very considerate and sympathetic when dealing with a person inquiring for a course when they come from a weak financial background. Not just sounding sincere but also finding them alternate solutions if the course they are trying to enter into has a high cost. Putting in extra time to finding a solution that both parties find agreeable can be hard and even frustrating but the emotional reward when you help a person be one step closer to doing what they want is more than enough. Overall the workplace was relaxing, the team leader wasn't hounding team members for numbers and no one felt stressed or uncomfortable working there. There was no - more...
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5.0
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5.0
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5.0
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5.0
Management
5.0
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