22: MERCY COMMUNITY SERVICES Employee Reviews

As an organisation, Mercy Community works hard to support work / life balance and maintain open communication lines. It leads to a relaxed and supportive atmosphere.

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Damaging experience

Coordinator (Former Employee) - Brisbane QLD - 18 March 2023

Zero respect for confidentiality for clients and staff. No support. Poor culture that is non inclusive. High KPIs. Pros: pays well and will give the prepare you for future careers. Will connect you in the disability sector

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Non-supportive and Stressful

Team Leader (Former Employee) - Zillmere QLD - 1 November 2022

Management WILL set you up to fail if they deem you not worthy enough. They will lie to you instead of supporting you. You WILL work outside of your scope and be expected to do more than required.The pressure from this will impact your family and personal life.

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Not very well managed at the senior levels

Disability Support Worker (Former Employee) - New South Wales - 30 July 2022

I had an amazing team manager However the regional managers and above were very out of touch with the support workersAlso at times too many important issues were overlooked

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Understaffed and underpaid

Personal Care Worker (Former Employee) - Nudgee Qld - 3 June 2022

Very poor work culture. Unreasonable expectations which encourage burnout.Minimal wages.Lack of support.High pressure to over perform.Huge lack of communication.

Pros

None

Cons

Long hours, shirt staffed, lack of communication

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Hiding in plain sight.

As if I'd say! (Former Employee) - Brisbane QLD - 26 January 2022

Bullying, unrealisitic expectations in work, favouritism and low staff carefactor, no respect, they may be half decent to their customers but shocking towards their staff, 75% staff turn over is proof in itself! Worst job I've ever had, glad to be out of there!

Pros

None

Cons

Promises never fullfilled.

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Work kpis

Support Coordinator (Current Employee) - QLD - 11 October 2021

KPIs were too high and expectations were too high. Staff were never rewarded for their hard work and burn out easily happened.The pay was low compared to the work we did and it was frustrating

Pros

Great team

Cons

Long hours, no compensation for kms

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Very large work load with good pay

Team Leader/Coordinator (Former Employee) - Zillmere QLD - 10 August 2021

Very long hours and little time for a life outside of work. Good pay and salary sacrificing are a pro, but you can only do this job for a period of time as it is stressful and the work load is very big.

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Very professional and knowledgable

Disability Support Worker (Former Employee) - Zillmere QLD 4034 - 2 March 2021

Mercy has been delivering disability services in their centres for decades before moving to community under the NDIS. They are very professional and knowledgeable in this area of practice. Workplace culture in generally supportive, and Mercy has a tendency to employ tertiary educated support workers. Problems are found generally with the uneducated employees who like to utilise underhanded tactics as they do not know any better. This causes issues for other employees and management, and can cause the people they support to become stuck in a rut.

Pros

Good management, good staff

Cons

Long hours need to be worked to make ends meet due to the low pay rate

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Great team on Gold Coast. Supportive and fun.

NDIS Support Coordinator (Former Employee) - Gold Coast QLD - 20 October 2020

The GC team were dynamic, passionate and very professional. One thing I would add. You would need to be well up on computer knowledge to do well in this work. This organisation on the mid to southern end of Queensland have a great support system from management down to support coordinators and is well worth working for.Kind regards

Pros

Great relationships

Cons

Long hours on computer

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Youthwork is stressful

Youth Worker (Former Employee) - Cairns QLD - 19 May 2020

Mercy had the young people who had no where else to go. They were angry and confused, leading to very volatile engagements. The management were supportive but, as most orgs in New, they were very reactive.

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poor management

Coordinator & RCW (Current Employee) - Nudgee QLD - 20 April 2020

majority of the managers are focused on the wrong areas. They focus on making money for the organisation instead of the Children, who the organisation is supposed to be focused on. Management are also poor at budgeting, creating to many top heavy roles which results and funding being micro-managed. The organisation has no trust for its employees, any "Personal leave" days that you take, they enforce you get a medical certificate. So you are unable to have "Mental Health" days. This organisation's PLT has also stated that their staff have "Victim mentalities" and "Find excuses to not do their job", but they also don't give a formal induction for any role outside of working on the floor. Management will skip all Verbal and Written warning and will force you to go into a HR meeting, forcing you to sign Performance evaluation contract, I have seen this happen more than once. But besides the poor management over the past year (specially within the regional directors roles), the worst issue Mercy has is that they traumatise their Young People, instead of matching cotenants to help each Young Person Grow, they take the first offer from placement services. this has lead to Young People with sexualised behaviours being put in programs together, Young People who are heavy drug users/or sniffing glue paired with younger, easily influenced young people, also refusing to close placements - I have seen multiple programs where there are 1-3 traumatised young people being assaulted daily from an aggressive Young Person and still refusing to end the placement, causing more trauma to the -

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as a cleaner

Cleaner (Casual) (Former Employee) - Brisbane QLD - 17 March 2020

i did one year in mercy commuinty service .i leave the job because i did certificate 3 inaged care now im looking job in aged care .i had nursing experience as well

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Fun workplace

AIN (Assistant in Nursing) (Current Employee) - Brisbane QLD - 21 February 2020

It is a very good aged care facility. I typically like the workplace culture. Very supporting and helping staffs. I have learned to be a good team player.

Pros

salary sacrifice

Cons

less staff in some areas.

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excellent place to work

NDIS Support Coordinator SWQ (Former Employee) - Toowoomba QLD - 27 January 2020

Loved it. challenging, helpful, experiences. Would work there again. welcoming staff all round. Only problem was lack of necessary resources given in order to provide and meet job description. I really liked my Manager, collegues and the work. I appreciate to this day, the experience and the people - stakeholders, staff, participants. It was truly a good job and I would definitely work with Mercy again.

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Working here

Assistant In Nursing (Current Employee) - Nudgee QLD - 28 December 2019

Starts out great but then turns wrong payroll mess up pays, staff can be quite nasty and bullying, management can take a while to follow up on incidents

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Self care.

Supported Living Programme Worker (Former Employee) - Brisbane QLD - 4 December 2019

Self care is terribly important and easily ignored by management and your desire to soldier on for clients' sake. The pay is good. Ironically the operations person is terribly non empathetic and is arrogantly dismissive of concerns you may put forward.

Pros

Satisfaction for clients well cared for by support workers.

Cons

Lack of support from upper management.

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Professional Workplace Environment

Permanent Casual as a Support Worker (Former Employee) - Lutwyche QLD - 16 October 2019

Professional care for individuals requiring assistance. Work culture wonderful. Lots of training provided and ongoing training offered. Management were extremely approachable, warm and caring whilst still maintaining professionalism and confidentiality.

Pros

Positive Management interaction with Staff.

Cons

Shift Work

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Interesting, caring, supportive workplace.

Residential Care Worker (Former Employee) - Brisbane QLD - 11 July 2019

Tough but rewarding youth work. Make a real difference. Need to be resilient and emotionally strong. Not take things too personally. Great training provided.

Pros

Make a difference. Good pay. Fairly good work life balance.

Cons

Paperwork. Confronting.

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Very stressful and high risk working environment

Residential Youth Worker (Former Employee) - Brisbane QLD - 16 April 2019

Very stressful and high risk working environment. Most programs are for children with very challenging and extreme behaviour. Work conditions can be very arduous

Pros

Flexible Work Hours

Cons

Long hours

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inefficient management of Home Care Packages team

Roster Co-ordinator - Home Care (Former Employee) - Nudgee QLD - 5 March 2019

I only worked for Mercy Care for a few months - bad management from the top and some mismanagement from within their Home Care Packages Team resulted in wasted / misspent funds Sending Personal Support worker from Brisbane North to cover a 1 hours shift near Ipswich on a weekly basis and sending the same PSW to Gold Coast from Brisbane North to cover a 1 - 2 hour shift - took PSW out of the roster for a day each week to drive huge distances