18: Mercy Health Employee Reviews
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Give 110% but dont expect to be valued. Too much management and general staff turnover. Poor education support. Intense micromanagement.
CCC (Former Employee) - Regional - 18 April 2022
Indeed Featured review
The most useful review selected by IndeedMultiple senior management changes, inexperienced leaders and old, cumbersome systems and processes. Too many chiefs and micromanagement is rife. Speak up at your own peril.
Pros
Many colleagues exceptional
Cons
Too much turnover of senior leaders, systems and processes counter productive.
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Stressful and on supportive environment
Personal Care Worker (Former Employee) - Australia - 21 April 2022
Stressful Over worked Under paid Disrespected Management are angry and have bullied staff and never put staff first and are always telling you that your not good enough
Pros
Lots of work
Cons
Unsupported environment
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Not recommend
Support Worker (Former Employee) - Ballarat VIC - 30 March 2022
Very chaotic towards clients and personal If I had now this before I would never applied for this job People almost run away I was there for 3 months and people just left all the time No support from anyone
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I feel so sorry for the Residents
FSA - Food Service Assistant (Former Employee) - Victoria - 13 July 2021
Senior Management do NOT walk around and talk to Staff or Residents to see how things are running or if anyone has any queries or help or advise. PCA's just do their job, if THAT. They do not take time to talk to the Residents or be polite to them. The food served to the Residents is cheap and is worse than school camp food. Floors are always dirty and the Mercy Place Residence looks tired and unloved.
Pros
None
Cons
None
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Good work/life balance vs endemic bullying from HR and upper mgt and pressure in increasing caseloads
Home and community care services (Former Employee) - Ringwood VIC - 8 July 2021
Good work/life balance but lack of communication, transparency and support from upper management means there is constant pressure to deal with changes/expectations and to increase client caseloads which is unsustainable and stressful on staff. Profit driven. A bullying approach to HR is indulged to the extent that it seems strategic. This leaves staff feeling devalued and demoralised.
Pros
Work/life balance, hardworking client facing staff
Cons
Inhumane HR, lack of upper management support, unsustainable client caseloads, low pay
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Co-operative and friendly work environment
Clinical Care Coordinator/ Registered Nurse (Former Employee) - Warrnambool VIC - 20 February 2021
Working at Mercy was the most pleasurable job until now. All the staffs were supportive and had good communication Management was also good and highly professional
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Mercy place Shepparton is a poor place to work
Previous RN (Former Employee) - Shepparton VIC - 30 September 2020
Poor work environment all male senior staff have thoughts they are better than women and show no respect to women HR are useless some PCA think they run the facility especially night duty and those that have spent most of their working life there If your young and pretty males will love you
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Poor management culture, not enough staff
RN (Former Employee) - Mackay QLD - 20 September 2020
Not enough staff so unsafe, patients do not get best care. Very bad management they don't care if afternoon shift struggles with patients coming back to the ward from surgery, very dangerous, don't risk your registration
Pros
free parking
Cons
not enough staff
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Standard Aged Care Workplace
Standard Work hours and shift changes
Excellent standard of care
Communication is fairly good
Deals with complaints and feedback within a week
Staff are friendly and approachable
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Poor
Maintenance Officer (Former Employee) - Cairns QLD - 5 August 2019
Work culture poor , bullying , work load for one person on ten acre site to much , residents were the only good reason to work there, done my best epipment breakages due to age .
Pros
Residents
Cons
way to much work.
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Jobs at Mercy Health
New start
Community Service Worker (Current Employee) - Keon Park VIC - 6 April 2019
Previously Mercy Health was known has Southerncross Care ( VIC),
worked there for 14 years, just resently become Mercy Health, has been taken over.
Felt very happy previously, management were friendly, now i dont feel they care. A lot of changes, like we will no longer wear uniforms, to look presentable. Hopefully it will become better
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Great place to work
Hospitality (Former Employee) - Bundaberg QLD - 5 December 2018
Bundaberg Mater Hospital had a great working environment with friendly coworkers and management who were always willing to help and accommodate if I needed it. Lovely workplace and lovely people.
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Approach to care
Personal Care Assistant (Current Employee) - Melbourne VIC - 6 February 2018
Good values and philosophy of care. Provides high standard of care. Listens to the concerns of resident and their families. Encourages teamwork and friendly work environment.
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excellent company and staff members
Community Support Worker (Former Employee) - Melbourne Western Suburbs VIC - 27 January 2018
Excellent team to work with. Excellent training and support. Supported clients 1 on 1 in various day to day activities. Is a company well established and provides excellent support to staff.
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Pleasant work environment and great teamwork
Accounts Receivable Officer (Current Employee) - Richmond VIC - 29 August 2017
My typical day at work entails, scanning and saving documents to the delegated file paths. Writing up word docs for cover letters. Attend to emails as required. Charging clients with ongoing fees. Use of Excel daily with keeping track of filed documents.
Filing, printing etc
Have learned a great deal around aged care processes in Accounts Receivable.
Great workplace culture on the AR team, with a positive vibe, being compassionate and hospitable.
At the moment we are migrating to a new financial system, which can be very challenging.
The team I work with, along with helping and assisting each other is the most enjoyable part of my job.
Pros
non for profit, salary packaging
Cons
none
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Friendly Atmosphere
Volunteer (Former Employee) - Albury, NSW 2640 - 22 October 2015
Willingness to help others.
Constant encouragement throughout my performances.
Good conversations with the elderly.
Making their day within the facility was always a nice feeling.
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productive workplace
Personal care assistant (Current Employee) - montrose vic - 20 November 2013
i like to be busy and challenged, to see a resident smile makes my day. i am willing and often do go beyond my work role e.g helping kitchen staff or helping cleaners etc. i have gained much confidence working at mercy health and have also gained much knowledge. i report immediately to managment risks, changes with residents and contribute to improving the residents lives to make it more enriching.
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Good company to work for.
Senior Rostering CoordinatorWo (Former Employee) - McKinnon - Melbourne - 24 October 2012
Matching the right carers to clients, answering phones & delivering quality Customer Services to Clients & Case Managers. I have learned all about the aged care industry. The hardest part of my job is when carers decline shifts. The most enjoyable part of my job is when I allocate a perfect match to clients & I receive positive feedback from the Case Managers.
Pros
able to take time away from the office for personal appointments
Cons
staying back to finish my tasks
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Ask a question about working or interviewing at Mercy Health. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.3 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job Security/Advancement
2.5 out of 5 stars for Management
2.6 out of 5 stars for Culture
Questions about Mercy Health
- What are the benefits and perks of working at Mercy Health?4 people answered
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- If you were to leave Mercy Health, what would be the reason?One person answered
- How is feedback from management and/or colleagues delivered at Mercy Health?One person answered
- How do you feel about going to work each day at Mercy Health?One person answered
- Is Mercy Health hiring new workers during the COVID-19 outbreak?One person answered
- Does Mercy Health allow for flexible working hours? Or are the hours set?One person answered
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