23: Mercy Health Employee Reviews

Not enough staff, expect to much, management has no idea, pay isn’t great. Clients and staff not valued at all. Clients are great! Complain to no one.

Pros

Lots of work

Cons

Lots of work

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Highly toxic environment and indifferent management

Chef (Former Employee) - Abbotsford VIC - 6 January 2023

Managers don't care if your pay is wrong every week.Understaffed almost daily.highly toxic culture,one of the worst I've ever seen.food is very poorly prepared for residents.staff very lazy.

Pros

None

Cons

Highly toxic environment

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Don’t appreciate workers

Assistant in Nursing (Current Employee) - Halls Head WA - 4 November 2022

Under staffed paid lowest amount paid expected to work even when you are sick with cold symptoms no support from management very low morale don’t work there

Pros

Nil

Cons

Don’t treat employees right

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Not a good experience

Cleaner (Former Employee) - Fern Hill VIC - 29 October 2022

if you want a stressful job with a low salary, this is the perfect place, also, I had some problems with my salary and since I left they have not given me an answer.

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Great staff wonderful residents

Aged Care Assistant (Former Employee) - Rockhampton QLD - 7 June 2022

Beautiful place to work co workers and management are amazing just is too fast paced for my age. But loved my time there, beautiful sandwiches you can get made fresh for lunch generous pay and lots of work if you want it. Everyone is willing to help you out. Great communication between management and staff you have to provide your own scrubs etc but they have all the ppe you need and more.

Pros

Wonderful atmosphere

Cons

Rosters not good for lifestyle

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Stressful and on supportive environment

Personal Care Worker (Former Employee) - Australia - 21 April 2022

Stressful Over workedUnder paidDisrespectedManagement are angry and have bullied staff and never put staff first and are always telling you that your not good enough

Pros

Lots of work

Cons

Unsupported environment

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Give 110% but dont expect to be valued. Too much management and general staff turnover. Poor education support. Intense micromanagement.

CCC (Former Employee) - Regional - 18 April 2022

Multiple senior management changes, inexperienced leaders and old, cumbersome systems and processes. Too many chiefs and micromanagement is rife. Speak up at your own peril.

Pros

Many colleagues exceptional

Cons

Too much turnover of senior leaders, systems and processes counter productive.

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Not recommend

Support Worker (Former Employee) - Ballarat VIC - 30 March 2022

Very chaotic towards clients and personal If I had now this before I would never applied for this job People almost run away I was there for 3 months and people just left all the time No support from anyone

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I feel so sorry for the Residents

FSA - Food Service Assistant (Former Employee) - Victoria - 13 July 2021

Senior Management do NOT walk around and talk to Staff or Residents to see how things are running or if anyone has any queries or help or advise. PCA's just do their job, if THAT. They do not take time to talk to the Residents or be polite to them. The food served to the Residents is cheap and is worse than school camp food. Floors are always dirty and the Mercy Place Residence looks tired and unloved.

Pros

None

Cons

None

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Good work/life balance vs endemic bullying from HR and upper mgt and pressure in increasing caseloads

Home and community care services (Former Employee) - Ringwood VIC - 8 July 2021

Good work/life balance but lack of communication, transparency and support from upper management means there is constant pressure to deal with changes/expectations and to increase client caseloads which is unsustainable and stressful on staff. Profit driven. A bullying approach to HR is indulged to the extent that it seems strategic. This leaves staff feeling devalued and demoralised.

Pros

Work/life balance, hardworking client facing staff

Cons

Inhumane HR, lack of upper management support, unsustainable client caseloads, low pay

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Jobs at Mercy Health

See more jobs

Food Services Assistant

Administrative Officer

Melbourne VIC

12 days ago

Administration Officer

Victoria

18 days ago

Administration Officer

Clare SA

18 days ago

Co-operative and friendly work environment

Clinical Care Coordinator/ Registered Nurse (Former Employee) - Warrnambool VIC - 20 February 2021

Working at Mercy was the most pleasurable job until now.All the staffs were supportive and had good communication Management was also good and highly professional

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Mercy place Shepparton is a poor place to work

Previous RN (Former Employee) - Shepparton VIC - 30 September 2020

Poor work environment all male senior staff have thoughts they are better than women and show no respect to women HR are useless some PCA think they run the facility especially night duty and those that have spent most of their working life there If your young and pretty males will love you

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Poor management culture, not enough staff

RN (Former Employee) - Mackay QLD - 20 September 2020

Not enough staff so unsafe, patients do not get best care. Very bad management they don't care if afternoon shift struggles with patients coming back to the ward from surgery, very dangerous, don't risk your registration

Pros

free parking

Cons

not enough staff

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Standard Aged Care Workplace

EEN (Former Employee) - Colac VIC - 17 March 2020

Standard Work hours and shift changes Excellent standard of care Communication is fairly good Deals with complaints and feedback within a week Staff are friendly and approachable

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Poor

Maintenance Officer (Former Employee) - Cairns QLD - 5 August 2019

Work culture poor , bullying , work load for one person on ten acre site to much , residents were the only good reason to work there, done my best epipment breakages due to age .

Pros

Residents

Cons

way to much work.

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New start

Community Service Worker (Current Employee) - Keon Park VIC - 6 April 2019

Previously Mercy Health was known has Southerncross Care ( VIC), worked there for 14 years, just resently become Mercy Health, has been taken over. Felt very happy previously, management were friendly, now i dont feel they care. A lot of changes, like we will no longer wear uniforms, to look presentable. Hopefully it will become better

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Great place to work

Hospitality (Former Employee) - Bundaberg QLD - 5 December 2018

Bundaberg Mater Hospital had a great working environment with friendly coworkers and management who were always willing to help and accommodate if I needed it. Lovely workplace and lovely people.

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Approach to care

Personal Care Assistant (Current Employee) - Melbourne VIC - 6 February 2018

Good values and philosophy of care. Provides high standard of care. Listens to the concerns of resident and their families. Encourages teamwork and friendly work environment.

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excellent company and staff members

Community Support Worker (Former Employee) - Melbourne Western Suburbs VIC - 27 January 2018

Excellent team to work with.Excellent training and support.Supported clients 1 on 1 in various day to day activities.Is a company well established and provides excellent support to staff.

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Pleasant work environment and great teamwork

Accounts Receivable Officer (Current Employee) - Richmond VIC - 29 August 2017

My typical day at work entails, scanning and saving documents to the delegated file paths. Writing up word docs for cover letters. Attend to emails as required. Charging clients with ongoing fees. Use of Excel daily with keeping track of filed documents. Filing, printing etc Have learned a great deal around aged care processes in Accounts Receivable. Great workplace culture on the AR team, with a positive vibe, being compassionate and hospitable. At the moment we are migrating to a new financial system, which can be very challenging. The team I work with, along with helping and assisting each other is the most enjoyable part of my job.

Pros

non for profit, salary packaging

Cons

none

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Friendly Atmosphere

Volunteer (Former Employee) - Albury, NSW 2640 - 22 October 2015

Willingness to help others. Constant encouragement throughout my performances. Good conversations with the elderly. Making their day within the facility was always a nice feeling.

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