Mercy Health
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Mercy Health Employee Review

Approach to care

4.0
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6 February 2018
Good values and philosophy of care. Provides high standard of care. Listens to the concerns of resident and their families. Encourages teamwork and friendly work environment.
Ratings by category
4.0
Work/Life Balance
3.0
Salary/Benefits
4.0
Job Security/Advancement
3.0
Management
4.0
Culture
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Similar reviews
5.0
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20 November 2013
i like to be busy and challenged, to see a resident smile makes my day. i am willing and often do go beyond my work role e.g helping kitchen staff or helping cleaners etc. i have gained much confidence working at mercy health and have also gained much knowledge. i report immediately to managment risks, changes with residents and contribute to improving the residents lives to make it more enriching.
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3.0
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24 October 2012
Matching the right carers to clients, answering phones & delivering quality Customer Services to Clients & Case Managers. I have learned all about the aged care industry. The hardest part of my job is when carers decline shifts. The most enjoyable part of my job is when I allocate a perfect match to clients & I receive positive feedback from the Case Managers.
Pros
able to take time away from the office for personal appointments
Cons
staying back to finish my tasks
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4.0
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17 March 2020
Standard Work hours and shift changes
Excellent standard of care

Communication is fairly good

Deals with complaints and feedback within a week

Staff are friendly and approachable
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Overall rating
4.0
Based on 10 reviews
5
4
4
4
3
1
2
0
1
1
Ratings by category
4.4
Work/Life Balance
3.6
Salary/Benefits
3.8
Job Security/Advancement
3.2
Management
3.6
Culture