Metro Trains Melbourne
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Metro Trains Melbourne Employee Reviews

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2.0
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Bad culture from middle management to team management. Senior Management rely no untruths issued to them.
Safety is only a word to metro, it's do as I say not what we say.

No such thing as honesty and with Depot management.

But covering and finger pointing to pass the blame.
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1.0
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The management are hopeless. They do not care about the health and well being of their staff.

Not a nice place to work. I could not recommend this company at all.
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2.0
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Extremely busy and too many direct reports to successfully achieve all required KPIs. Although they market a work life balance this is lip service and doesn’t actually exist. Pays well but this is required as the work place culture is so toxic.
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5.0
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When doing the job of revenue ticketing inspector you should be calm alert understanding some people want to fare evade because they simple don't think they should pay for their ride and they want to uphold the system whilst some people have a real excuse so you have to be understanding it's a challenging job you meet all sorts of people who don't have a ticket
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1.0
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If you want a good job to balance work and social life, this is not the company to go for. They force you to work and forces you to cancel your pond with family. They don’t care about family or your health. They pay you incorrectly most times. If you don’t suck up to management, expect the boot or harassed. It is one of the worst company to ever join. The customers are feeling the pain of terrible services
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4.0
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The work load can be heavy at times plenty of overtime if want. Micromanaged too much. hardest part of the Job is the early starts. Enjoyable part is your fellow work mates
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2.0
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Metro talk a big game but never put their people or their safety first. Extremely disturbing on a day to day basis. Most enjotable part of the job was leaving
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1.0
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Unfortunately customers have become more violent.
Current management that looks after the Northern/Eastern/Western suburbs of Melbourne are unfortunately very vindictive and calculating. They have no interest in caring or looking after staff's interest/well being etc
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1.0
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I worked in the rail industry for twenty years, prior to Metro it was Connex. Metro management treat their staff with very little respect. Staff were actively encouraged at Frankston station to tell tales on other members of staff. If you were part of a "click" you were fine, if you had the the audacity to be an individual you were treated with disdain and talked about.
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1.0
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If you are planning to join this company do not make this mistake. The pay rate is good but mental harassment is way more than that. Lot of favouritism. If you ever even speak about any inequality you are constantly harassed. Management will use other employees behind you to harass you. Lot of things happen in this company that go under the carpet.
Pros
Free travel, good pay
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4.0
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A typical day for me was standing around giving customers information about train timetables etc. Workplace culture was great, They treated all cultures the same. Hardest part of my job was being abused by angry passengers
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1.0
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I have been working for the Metro Projects department as a project engineer for almost 4 years. During that time I have witnessed the incredible expansion of the projects department that has tripled in size. This has led to the rapid advancement of many managers that should not be in positions of power. They have managed to get ahead by working the longest hours, and forcing their staff to do likewise. Many lack the soft skills required to be leaders instead of bosses, and this in turn has created a toxic, competitive environment.

I would greatly advise looking elsewhere if you are an engineer, as MTM do no real engineering work. They manage contractors who do that work for them, and as such engineers end up doing admin work and being assistants to project managers. If your career goals are to move towards project management then that might suit, but if you want to solve problems and innovate then this is not the organisation for you.
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4.0
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Not a real satisfying way to make a living, once past the annoyingly difficult and stressful course the day becomes monotonous quickly. Management don't treat staff very well but I guess it's almost the standard for employers now.
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3.0
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Metro Trains Melbourne are a great company to work for they are an equal opportunity employer with a big focus on education and training. Metro encourage safe working standards and pay well.
Pros
Ongoing training
Cons
Make their own rules
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4.0
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Metro Trains Melbourne does take their workers and their work/life balance into consideration in most areas. I found them to be encouraging in moving my career forward and have paid to help me advance my career.

They have been obliging and helpful when I have needed to attend to family needs and commitments.
Pros
Myki Card - free travel. In some areas, above award wage. Good graduate program.
Cons
Distance to travel sometimes can be long.
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2.0
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This is a company that has very poor organisational culture. Politics is heavily played in all levels of the company.
The opportunity within the company is 80% of the time based on whose mate you are instead of merits. Gender balance at middle to senior management level is very unfavourable of female.

Lack of evidence based decision making. Passive in managing relationships with the state government angencies.

HR management is one of the worst amongst companies this size.

This low capability of the company ‘s delivery is definitely a big cause of why people in Melbourne complain about their train services.


Too much pretentious and back stabbing dominating the day to day working lives. It is indeed a toxic work place. Not recommended.
Pros
Reasonable salary, long term demand for public transport needs
Cons
Poor management, low career development capabilities
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1.0
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Blame and bully culture that takes legal and EBA regulations to the lowest ebb for delivery. The environment is insular and is not supportive of those outside of rail.
There is an arrogance that makes this very archaically run company believe that they are right and the rest of the world is wrong.

Claim to be flexible but they are only flexible in that the employee is required to do everything it takes while getting nothing in return.
Pros
Pay
Cons
Expectation that rail becomes life absorbing, Terrible culture, Fear, blame and bullying
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2.0
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Company that is top heavy, every 2nd person is a manager but half of them in that position knows nothing about what to do and how to do it. Many of them got into managerial positions not because of their ability but by boot licking or as the saying goes is not what you know but who you know. So if you are best mates with management your life will be a breeze.
Pros
Free public transport
Cons
No training or career progression for low level staff
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5.0
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A day at work shouldn't always have to feel like a typical day at work, i hope that when i find a job, i am excited for the opportunity to go to work and see my work peers and have a fun exciting day as well as getting the required days work done. Over my experience i learnt what its like to work in an office environment which i soon after learnt was not my desired work enviornment.
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4.0
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Excellent job situation, which includes dynamic planning on short notice. Colleagues were helpful and friendly. The company is excellent for professional engineers.
Pros
challenging planning due to its dynamism
Cons
Manager talks a lot which shows his shallow knowledge
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3.0
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In train services, it's a very reactive area of the business where you learn to think on your feet and sort out the issues as they come to hand. The workplace culture is great, a place where all can share their knowledge and experiences. Metro management are always striving to better themselves with a lot of internal and external courses available for all staff. The hardest part of the job was dealing with train fatalities and the stresses placed on Drivers and the most enjoyable part of the job was the satisfaction you get when you can assist employees through their difficult situations.
Pros
Free travel on public transport
Cons
Poor work/life balance
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Overall rating
2.9
Based on 40 reviews
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Ratings by category
2.8
Work/Life Balance
3.6
Salary/Benefits
3.0
Job Security/Advancement
2.3
Management
2.5
Culture
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