44: Metro Trains Melbourne Employee Reviews

Lack of support when required from management, HR very one sided in their delivery. people undertaking duties they have no competency in and are left to just sit there and become a number. still a boy's club throughout the business.

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Great work culture and competitive salary

ACCOUNTS PAYABLE OFFICER (Former Employee) - Melbourne VIC - 20 August 2023

Great management and team at Infrastructure. Inclusive environment.Hybrid work arrangement. Potential to grow.

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Creating unsafe workplace for frontline staff in order to meet performance target and profit

Customer Service (Current Employee) - Melbourne VIC - 6 April 2023

Frontline staff are constantly put in confrontational/unsafe work environment by poor decisions made by someone else in the organisation. Those decision makers do not face travelling public. They are so removed from the reality (i.e. uncontactable by public and working at a location that is far away from the "coalface"), and have very little regard for those who do! Very focused on achieving performance target (thus profit) than getting customers to their destination. Sacrifice frontline staff for the ultimate profit for the company!

Pros

Essential service to public. Great place to work at local level.

Cons

Performance target driven and very little regards for the wellness of frontline staff

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Great job, great industry, bad company.

Train Driver (Current Employee) - Melbourne VIC - 9 August 2022

Metro Trains is only committed to their social media and good news stories. Management is disjointed and good ones leave. Punitive measures are taken on employees for some of the most minor infractions to the point where everyone has an anxiety disorder and paranoia due to the micromanagement. There is an information cap at local levels of management and therefore root cause issues surrounding culture are never addressed as nothing is ever escalated to executive management. Sometimes I wonder if executive even care. I'm actually sure they don't.Most frontline operational people love their job as do I, however the company, management and culture is awful.

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Good workplace

Customer Support/Analyst (Former Employee) - Melbourne VIC - 1 August 2022

Flexible work timings and the pay was great. A typical day at work is relaxed. Not much of a pressure. The best part were the flexible work timings and the pay.

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Great positive workplace culture

Business Analyst (Current Employee) - Melbourne VIC - 21 July 2022

Metro Trains is a very rewarding place to work, with an encouraging and positive culture, and commitment to providing ongoing training and a diverse range of workplace experiences.

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Dysfunctional

IT team (Former Employee) - Melbourne City VIC - 19 October 2020

All the trappings of a toxic government bureaucracy. Chaotic, dysfunctional, reactive work environment. Gossipy & hierarchal. Sink or swim attitude towards new staff by ‘team leader’. Mistakes made due to lack of training or knowledge berated. Structurally complex and fractured, there was zero leadership and a prevailing attitude of hopelessness. Vision statements reduced to meaningless bumper stickers. Disingenuous ‘no’ people in the mostly absent, self-absorbed managerial class. No development or advancement opportunities promoted, and nepotism rampant. Skilled and broad thinking individuals best avoid.

Pros

Free public transport

Cons

Chaotic, dysfunctional, reactive, deceitful work practices.

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Good pay makes people stay

Train Driver (Current Employee) - Train driver depot - 20 August 2020

If it weren't for the pretty decent money that most can earn with the company you'd be looking almost anywhere else. Management are more interested in smashing workers than helping them succeed. Training costs are continually being attacked to get to the minimal level acceptable to be gotten away with rather than making sure people are confident and competent in their training.If you have other options and aren't chasing money, look elsewhere.

Pros

Pay and conditions

Cons

Management, culture, security.

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Bad culture

metro trains electrical overhead duty officer. (Former Employee) - Melbourne VIC - 8 February 2020

Bad culture from middle management to team management. Senior Management rely no untruths issued to them. Safety is only a word to metro, it's do as I say not what we say. No such thing as honesty and with Depot management. But covering and finger pointing to pass the blame.

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Horrible place to work.

Station Officer (Former Employee) - Melbourne VIC - 29 January 2020

The management are hopeless. They do not care about the health and well being of their staff. Not a nice place to work. I could not recommend this company at all.

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Toxic work culture.

Depot Train Driver Manager (Current Employee) - Melbourne VIC - 26 January 2020

Extremely busy and too many direct reports to successfully achieve all required KPIs. Although they market a work life balance this is lip service and doesn’t actually exist. Pays well but this is required as the work place culture is so toxic.

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Fast paced need to be alert have ethics calmness

Revenue Ticketing Inspector (Former Employee) - Melbourne VIC - 8 January 2020

When doing the job of revenue ticketing inspector you should be calm alert understanding some people want to fare evade because they simple don't think they should pay for their ride and they want to uphold the system whilst some people have a real excuse so you have to be understanding it's a challenging job you meet all sorts of people who don't have a ticket

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Your life and soul are taken away

Station Officer (Former Employee) - Melbourne VIC - 28 December 2019

If you want a good job to balance work and social life, this is not the company to go for. They force you to work and forces you to cancel your pond with family. They don’t care about family or your health. They pay you incorrectly most times. If you don’t suck up to management, expect the boot or harassed. It is one of the worst company to ever join. The customers are feeling the pain of terrible services

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Easy going but over managed

Upfield Train Crew Train Driver (Former Employee) - Upfield - 10 December 2019

The work load can be heavy at times plenty of overtime if want. Micromanaged too much. hardest part of the Job is the early starts. Enjoyable part is your fellow work mates

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Not a great work environment

Head of Learning and Development, Signalling Division (Former Employee) - Melbourne VIC - 31 October 2019

Metro talk a big game but never put their people or their safety first. Extremely disturbing on a day to day basis. Most enjotable part of the job was leaving

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Great if you just want that face to face customer interaction.

station officer (Former Employee) - Melbourne VIC - 3 October 2019

Unfortunately customers have become more violent. Current management that looks after the Northern/Eastern/Western suburbs of Melbourne are unfortunately very vindictive and calculating. They have no interest in caring or looking after staff's interest/well being etc

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Terrible culture staff encouraged to tell tales on other staff members.

Customer Service Representative (Former Employee) - Frankston station - 21 August 2019

I worked in the rail industry for twenty years, prior to Metro it was Connex. Metro management treat their staff with very little respect. Staff were actively encouraged at Frankston station to tell tales on other members of staff. If you were part of a "click" you were fine, if you had the the audacity to be an individual you were treated with disdain and talked about.

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Favouritism and Harassment

officer (Current Employee) - Melbourne VIC - 18 July 2019

If you are planning to join this company do not make this mistake. The pay rate is good but mental harassment is way more than that. Lot of favouritism. If you ever even speak about any inequality you are constantly harassed. Management will use other employees behind you to harass you. Lot of things happen in this company that go under the carpet.

Pros

Free travel, good pay

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Good job

Customer Service (Former Employee) - Melbourne VIC - 10 June 2019

A typical day for me was standing around giving customers information about train timetables etc. Workplace culture was great, They treated all cultures the same. Hardest part of my job was being abused by angry passengers

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Challenging but a very enjoyable working place

Transformation Analyst (Former Employee) - Melbourne - 8 April 2019

At MTM my day would start of printing reports and going through any errors or issues. I've learnt to manage people with different backgrounds and cultures. The management team was quite helpful and follows all the rules in the book when dealing with any situation. It's has one of the best work cultures I've ever worked in. The hardest and the most challenging part of my job was to manage and organise materials in the system and keep track of them as there were a lot of change happening in materials purchased. And the most enjoyable part was the amount of freedom and space we have to finish our work.

Pros

Free lunch on every second Friday

Cons

Too much procedures to follow

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No real work for engineers

Project Engineer (Current Employee) - 700 Collins St - 3 January 2019

I have been working for the Metro Projects department as a project engineer for almost 4 years. During that time I have witnessed the incredible expansion of the projects department that has tripled in size. This has led to the rapid advancement of many managers that should not be in positions of power. They have managed to get ahead by working the longest hours, and forcing their staff to do likewise. Many lack the soft skills required to be leaders instead of bosses, and this in turn has created a toxic, competitive environment. I would greatly advise looking elsewhere if you are an engineer, as MTM do no real engineering work. They manage contractors who do that work for them, and as such engineers end up doing admin work and being assistants to project managers. If your career goals are to move towards project management then that might suit, but if you want to solve problems and innovate then this is not the organisation for you.

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