2.9 out of 5 stars.
Write a review

44: Metro Trains Melbourne Employee Reviews

Review this company
Job Title
Australia44 reviews

Ratings by category

3.0Work–Life Balance

Search reviews

Sort by

Found 44 reviews matching the searchSee all 51 reviews

Not nice to work for.

Indeed Featured review

The most useful review selected by Indeed
Lack of support when required from management, HR very one sided in their delivery. people undertaking duties they have no competency in and are left to just sit there and become a number. still a boy's club throughout the business.
Was this review helpful?

Great work culture and competitive salary

Great management and team at Infrastructure. Inclusive environment.Hybrid work arrangement. Potential to grow.
Was this review helpful?

Creating unsafe workplace for frontline staff in order to meet performance target and profit

Frontline staff are constantly put in confrontational/unsafe work environment by poor decisions made by someone else in the organisation. Those decision makers do not face travelling public. They are so removed from the reality (i.e. uncontactable by public and working at a location that is far away from the "coalface"), and have very little regard for those who do! Very focused on achieving performance target (thus profit) than getting customers to their destination. Sacrifice frontline staff for the ultimate profit for the company!


Essential service to public. Great place to work at local level.


Performance target driven and very little regards for the wellness of frontline staff
Was this review helpful?

Great job, great industry, bad company.

Metro Trains is only committed to their social media and good news stories. Management is disjointed and good ones leave. Punitive measures are taken on employees for some of the most minor infractions to the point where everyone has an anxiety disorder and paranoia due to the micromanagement. There is an information cap at local levels of management and therefore root cause issues surrounding culture are never addressed as nothing is ever escalated to executive management. Sometimes I wonder if executive even care. I'm actually sure they don't.Most frontline operational people love their job as do I, however the company, management and culture is awful.
Was this review helpful?

Good workplace

Flexible work timings and the pay was great. A typical day at work is relaxed. Not much of a pressure. The best part were the flexible work timings and the pay.
Was this review helpful?

Great positive workplace culture

Metro Trains is a very rewarding place to work, with an encouraging and positive culture, and commitment to providing ongoing training and a diverse range of workplace experiences.
Was this review helpful?


All the trappings of a toxic government bureaucracy. Chaotic, dysfunctional, reactive work environment. Gossipy & hierarchal. Sink or swim attitude towards new staff by ‘team leader’. Mistakes made due to lack of training or knowledge berated. Structurally complex and fractured, there was zero leadership and a prevailing attitude of hopelessness. Vision statements reduced to meaningless bumper stickers. Disingenuous ‘no’ people in the mostly absent, self-absorbed managerial class. No development or advancement opportunities promoted, and nepotism rampant. Skilled and broad thinking individuals best avoid.


Free public transport


Chaotic, dysfunctional, reactive, deceitful work practices.
Was this review helpful?

Good pay makes people stay

If it weren't for the pretty decent money that most can earn with the company you'd be looking almost anywhere else. Management are more interested in smashing workers than helping them succeed. Training costs are continually being attacked to get to the minimal level acceptable to be gotten away with rather than making sure people are confident and competent in their training.If you have other options and aren't chasing money, look elsewhere.


Pay and conditions


Management, culture, security.
Was this review helpful?

Bad culture

Bad culture from middle management to team management. Senior Management rely no untruths issued to them. Safety is only a word to metro, it's do as I say not what we say. No such thing as honesty and with Depot management. But covering and finger pointing to pass the blame.
Was this review helpful?

Horrible place to work.

The management are hopeless. They do not care about the health and well being of their staff. Not a nice place to work. I could not recommend this company at all.
Was this review helpful?

Rate your recent company

Share your experience to help others

Toxic work culture.

Extremely busy and too many direct reports to successfully achieve all required KPIs. Although they market a work life balance this is lip service and doesn’t actually exist. Pays well but this is required as the work place culture is so toxic.
Was this review helpful?

Fast paced need to be alert have ethics calmness

When doing the job of revenue ticketing inspector you should be calm alert understanding some people want to fare evade because they simple don't think they should pay for their ride and they want to uphold the system whilst some people have a real excuse so you have to be understanding it's a challenging job you meet all sorts of people who don't have a ticket
Was this review helpful?

Your life and soul are taken away

If you want a good job to balance work and social life, this is not the company to go for. They force you to work and forces you to cancel your pond with family. They don’t care about family or your health. They pay you incorrectly most times. If you don’t suck up to management, expect the boot or harassed. It is one of the worst company to ever join. The customers are feeling the pain of terrible services
Was this review helpful?

Easy going but over managed

The work load can be heavy at times plenty of overtime if want. Micromanaged too much. hardest part of the Job is the early starts. Enjoyable part is your fellow work mates
Was this review helpful?

Not a great work environment

Metro talk a big game but never put their people or their safety first. Extremely disturbing on a day to day basis. Most enjotable part of the job was leaving
Was this review helpful?

Great if you just want that face to face customer interaction.

Unfortunately customers have become more violent. Current management that looks after the Northern/Eastern/Western suburbs of Melbourne are unfortunately very vindictive and calculating. They have no interest in caring or looking after staff's interest/well being etc
Was this review helpful?

Terrible culture staff encouraged to tell tales on other staff members.

I worked in the rail industry for twenty years, prior to Metro it was Connex. Metro management treat their staff with very little respect. Staff were actively encouraged at Frankston station to tell tales on other members of staff. If you were part of a "click" you were fine, if you had the the audacity to be an individual you were treated with disdain and talked about.
Was this review helpful?

Favouritism and Harassment

If you are planning to join this company do not make this mistake. The pay rate is good but mental harassment is way more than that. Lot of favouritism. If you ever even speak about any inequality you are constantly harassed. Management will use other employees behind you to harass you. Lot of things happen in this company that go under the carpet.


Free travel, good pay
Was this review helpful?

Good job

A typical day for me was standing around giving customers information about train timetables etc. Workplace culture was great, They treated all cultures the same. Hardest part of my job was being abused by angry passengers
Was this review helpful?

Challenging but a very enjoyable working place

At MTM my day would start of printing reports and going through any errors or issues. I've learnt to manage people with different backgrounds and cultures. The management team was quite helpful and follows all the rules in the book when dealing with any situation. It's has one of the best work cultures I've ever worked in. The hardest and the most challenging part of my job was to manage and organise materials in the system and keep track of them as there were a lot of change happening in materials purchased. And the most enjoyable part was the amount of freedom and space we have to finish our work.


Free lunch on every second Friday


Too much procedures to follow
Was this review helpful?

No real work for engineers

I have been working for the Metro Projects department as a project engineer for almost 4 years. During that time I have witnessed the incredible expansion of the projects department that has tripled in size. This has led to the rapid advancement of many managers that should not be in positions of power. They have managed to get ahead by working the longest hours, and forcing their staff to do likewise. Many lack the soft skills required to be leaders instead of bosses, and this in turn has created a toxic, competitive environment. I would greatly advise looking elsewhere if you are an engineer, as MTM do no real engineering work. They manage contractors who do that work for them, and as such engineers end up doing admin work and being assistants to project managers. If your career goals are to move towards project management then that might suit, but if you want to solve problems and innovate then this is not the organisation for you.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Metro Trains Melbourne. Our community is ready to answer.Ask a Question

Overall rating

Based on 51 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job Security/Advancement
2.3 out of 5 stars for Management
2.5 out of 5 stars for Culture

Compare Metro Trains Melbourne with

Learn about Metro Trains Melbourne in popular locations

  • Companies
  • Metro Trains Melbourne
  • Employee Reviews
Tell us how to improve this page
What would you add or change?