A day as a contractor working for Microsoft
Outside of phone calls, numerous emails and stakeholder contacts, I address and escalate issues daily and chase for resolution. Identify breaks or gaps in processes and escalating to higher management, raising a business case for permanent fix, Im not a fan of band aids.I work closely with our sales team, identifying and resolving issues with partners/customers.Hardest part of the role is the frustration with getting staff to understand customer/partner issues and applying asense of urgency. Im a firm believer in cusrtomer is always right and we only have a job because of the customer so we must look after them and empathise.The culture is quite good, management don't micro manage and they have a flexible work policy, and have no issue with working from home.The most enjoyable part of the day is having a fix applied, happy Partners/customer, a sense of having made a difference.
Flexible work policy, free drinks and fruit
as a contractor not alwatys seen as an equal to FTE staff