SEE PROGRAM ADULT EDUCATOR (Former Employee) – Katherine NT – 13 March 2017
The workplace culture varies from place to place but the key value of celebrating our successes no matter how minor was so useful when the work involves such misery and hardship with clients. The values are strong and when they are embodied the company is a great place to work.
For the day to day work of all staff put great effort in to help their clients and make a real effort to change their lives. I learned how to embody the spirit of Mission Australia and strive to live up to the moral and ethical framework of the organisation.
The most enjoyable part of the job was the personal relationships created with clients and colleagues. The people I worked with made it worth coming to work. Which makes it hard to understand how the management can fail to put the resources into Human Resource management and take care of their people. In an effort to reduce the often unnecessary bureaucracy they have cut back on middle management, including HR and the organisation suffers. The battle between helping people and making ends meet can also make it harder to do our jobs under so much stress.
The organisation is great to work for and most of the staff are fantastic. Overall a great place and doing fantastic things for the community.
Mission Australia were the most supportive organisation I have ever worked for.
Offender Reintegration Support (ORSS) Coordinator (Former Employee) – Wide Bay QLD – 17 February 2017
Great work ethic, very understanding and willing to assist in any way possible. My manager was happy to muck in with the rest of the team if need be. The team were great and we worked well together even though we were spread far and wide across Queensland.
Sales Support Co-Ordinator (Former Employee) – Charlestown NSW – 5 February 2017
I worked with Mission Australia for 3.5 years in a range of roles from Job Placement, Sales Rep, Claims Officer to Reception to Caseworker (some days), as we had several periods with very low levels of staff it wasn't uncommon for staff to be doing 3 peoples work without getting the time to do it, we had high quality of jobseekers and not enough caseworkers to assist properly in finding employment, I worked 12 hour days (7am - 7pm) just to get work done as I was usually the only one doing anything, however management didn't care let alone acknowledge when you would go above and beyond the role to get the best outcome, but as soon as something went wrong you would be chastised and asked why you couldn't do better. However whilst I was there I did gain many skills on how to interact with diverse cultures and people of all different walks of life, understanding mental illness and disabilities and gaining skills and using programs that I had never used before as well as being able to help those who had been unemployed find work for the first time in 10 years which was the best part of the role.
Case-management (Former Employee) – Mundingburra QLD – 15 January 2017
- A typical day could be completely administrative work - i.e. uploading case plans, email correspondence with stakeholders, report writing for the funding body and helping staff to better understand the computer systems we use; or it could be completely chaotic - modeling how to help de-escalate an upset young person who is throwing furniture around the room. - really impressed with the support from leadership all the way up the chain of command, and their passion to do the right things by our clients and by the vulnerable Australian - excellent support from the WH&S and other consultants
Child Educator (Former Employee) – Warnbro WA – 10 January 2017
I worked here for 9 years and learnt a lot while I was there the management were approachable and always waintec you to do your best encouraging everyone. I worked for the EELS side and found them great company would go back if I had the chance.
Recovery Case Worker/Manager (Current Employee) – Spring Hill QLD – 27 November 2016
Overall I am satisfied with my current employment with Mission Australia. I am employed as a recovery case worker, and I find my job to be fulfulling. I enjoy helping my clients get better and well. I feel this job has all the right purpose to help our clients and community.