My current positions includes the following duties:
Administration - Team Support (Current Employee) – Redcliffe, Queensland – 23 February 2013
I am part of an eight member team where my responsibility is to be supportive in assisting other members to complete tasks, to understand the team dynamics, to multi-task, be able to produce quality work output and to fill a role in the absence of staff. I participate in team meetings, contribute to social club activities and engage in networking with employees to gain further knowledge and applying effective practices I take calls from the Call Centre and communicate with customers directly to resolve an issue.
My rols is supporting team members as well as processing park booking requests, I action items such as vehicle access hire into parks, wedding bookings. I communicate with Park Supervisors, hirers, internal staff and the community. I am also skilled in processing hall and banner hire bookings.
I am tolerant of diversity and understand the varied frame of reference of each individual. I am aware of communicating in accommodating ways and understand that first impressions count, building rapport in any face to face interaction, and listening to the customer. My years of dealing with clients and customers, and my recent studies in social science, hold me in good stead to providing positive and unbiased customer service.