MSS Security
2.9 out of 5 stars.
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MSS Security Employee Reviews

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Australia121 reviews

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2.8Work–Life Balance

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Good retirement job

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Great job for people nearing retirement at most sites with shopping centres the main exception. Hours often are long depending on the size. Co-workers good for the most part.
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The worst company

They beg for you to work with four hours between shifts. Management doesn’t know you’re role, there’s no training, no support, pathetic pay, extreme stress, no breaks, toxic culture and non existent integrity. Not a job, but a prison sentence.
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No they discrimate against their workers

This a company that bullies it's staff and threatens it's staff if you stand up against their wrong doing.Management is the very incompetent and often got the rosters wrong.All they care about is their profit margin and the worker conditions are often not the greatest. Often the offices you work in are dirty and disgusting. One place I worked at didn't even have a chair to sit on I was sitting on the floor.
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Disappointing

QLD Management are bullies and incompetent, staff are being pressured or even threatened when they report the truth regarding workplace issues. The crews are all quite good and get along well.
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Highly Recommend

They offer every possible opportunity to those who wish to learn more skills or upgrade existing skills. Sites are allocated to individual skill sets and training is provided wherever necessary. Opportunity for advancement to manager. Supervisor etc., if you wish every assistance is made available for the needs you have
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Toxic and incompetent Management.

Toxic work environment.Not an overly stimulating place to work. Easy to learn to site requirements.The company portal has courses available to help those new to the industry but they are not accredited and will not help further your career.

Pros

Plenty of downtime to do your own thing, Some colleagues are awesome people, most are imbeciles going with the flow, Most visitors and contractors attending the clients are a joy to work with.

Cons

Long hours, Managers are incompetent little bullies, Roster Coordinators don't know the legislation covering penalty rates, Roster Coordinators try to guilt you into covering overtime shifts.
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Enjoyed working at MSS at Christmas Island and Fifo

Good crew made some good friends on the contract would work for them again if I need FIFO work here in Western Australia was a handy gig during covid
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2 jobs, 1 was terrible, the other ok.

MSS Security management do not care for you. Have talked to colleagues present and past and morale is last on the priority list at MSS. Revenue Protection is terrible, FIFO Security has been a better experience. I had to quit though as MSS Security contract managers don't like releasing you for another contract of the company's, they'd rather you leave the company as myself and others have had to do. Leave accrual and Superannuation are a joke. Had to work 7-8 months FT to accrue enough leave to take 1 week of dayshift paid in full in their FIFO contract. Super is only paid on first 38 hours of the week. I do about 80-90 hours a week then have a week off........ not so good for future me.What training?Expect the worst penalty rates too. None for FIFO and poor when I was a Revenue Protection Officer.Would not recommend this company.

Pros

Good FIFO roster and base rate (no penalties for FIFO)

Cons

Everything else about this company, seriously.
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A company that looks after its people

From day one the company and its people have been nothing but professional with the way they have treated me. They have proved to me time and time again over past few years that's its staff come first.

Pros

Plenty of work, great office support.

Cons

Pay rate could be better.
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Good working experience.

A good CEO and company to work with. More opportunities they'll giving you. They assist you with everything you need to be settled in their company. HR is very accommodating in employees needs.
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Not a fun workplace.

Other staff are friendly, respectfull, excellent.There is a lot of abuse from the public.The staff give NO support. The management are VERY POOR.Not a fun workplace.

Pros

Shower on site and uniform provided.

Cons

Poor work life balance. Very poor management.
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Do not work at universities with mss

The work culture and management here are so poor it's not funny. Its a Terrible place to work. People drop shifts because of these reasons.There is no to minimal support. There was only 1 person I could trust and talk to. The pay is very average. I wish that I did not work here!

Pros

Good Patrol Cars

Cons

Long hours, No work Life Balance, Poor Management, terrible work culture, no one cares
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Best of an ordinary bunch

Like all security companies they are about bums on seats, they often dont put the right person in the correct position or location, which creates problems for the client, they really arent staff orientated and have no loyalty value ie after 5 yrs service you could resign and you wouldnt hear a thing from them like all the best in your new career or thanks for your service, you get nothing, no Xmas greetings from management, as long as they can put you in a position they're happy, whether its the right one or not is irrelevant.However they are the best paying company, slightly above the rest.

Pros

None

Cons

Long hours
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Please do not work here unless you have no other choice

This place is stuffed. Don't apply to work here unless you have no choice. They will make you casual or part time and if you get to work in healthcare, they will treat you like dirt. They will side with the clinical staff because the contracts are multi million dollar contracts. They never used to give proper breaks although this has improved recently. There are fewer welfare checks and they don't want you to leave site even if there's no bathroom!
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Varies according to the site

Horrendous H/O management, deceptive and exploitative.You are treated like cattle, shoved here and there, prodded, given only basic necessities, no respect, little regard and dispensed with when you are no longer useful to them or you dare to question their management practices.

Pros

Staff on the ground are mostly great people

Cons

Everything else
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Rubbish

Worse place ever 😂 rubbish place dislike all conditions and the way your treated. Scum management ripped off the workers out of wages took to court and I beat them
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Good

Good company but it’s more better if they get good management to manage rosters and shifts over all good company good hourly rates and great environment of sites
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Terrible Management

Management have ZERO background in security, I mean come on! What a joke! There are much better managers to work for, managers with real life experience and have their feet on the ground, unlike Music. Complete joke seriously! Stay away from this sinking ship of a company.
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Poorly structured company

Very inefficient, poor managment. Rostering ineffective for quality assurance. Too many unsatisfied guards working. Staffing almost low quality poor english and no training.
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Amazing

the company have a good culture and work environment with sub-contractors being the best to work for. they do give you freedom to work with their subcontractors.
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bunch of bullies

really a bunch of bullies. no one listens to guards they need new structure they need new feedback from staff members they are bullies. bunch of bosses no leaders
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Overall rating

Based on 159 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.5 out of 5 stars for Job Security/Advancement
2.5 out of 5 stars for Management
2.6 out of 5 stars for Culture

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