Positive, supportive work environment
Customer Relations Manager Australasia (Former Employee) – Sydney, Australia – 4 December 2013
Managing staff on a national level and attending to any client issues promptly.
Critically review all properties prior to settlement to ensure construction was completed to an acceptable standard in line with client expectations, contract for sale and marketing campaign.
Ensure budgets are maintained for all residential projects.
Provide input on design elements to ensure best design principles are incorporated into the build.
Provide ongoing communication to clients throughout build process to ensure they are prepared for settlement.
Coordinate client events to promote the brand and enhance the purchasing process.
Assist marketing team in the design and execution of project marketing campaigns
Sales, Marketing, Developments and the Design Team worked collaboratively with Customer Relations to ensure a seamless sales and settlement process
An 'open door' policy was encouraged and demonstrated from senior management
Provide support to clients to ensure successful settlements of their purchase
The most difficult component of the job; to not take responsibility for actions that were out of my control e.g. clients who purchase an apartment off the plan at the height of the market and then reach financial difficulty if settlements take place once the market softens eg post GFC.
The most satisfying component of the job is witnessing a clients delight once they see their finished home for the first time.
Senior management and construction personnel supported Customer Relations processes and team
At times, insufficient input from senior staff as to business directives of Customer Relations