Customer Service Advisor (Former Employee) – Tieri QLD – 31 March 2018
I felt as though i was not learing enough:
The people I worked with were great - but Tieri being a small mining town - was very quiet at times - felt as though the things i was trained for i did not get to use them where i would have in a bigger establishment
Digital Technology Portfolio BA Lead (Former Employee) – North Sydney NSW – 16 April 2018
Been motivated and engaged to do my day work, was looking forward to work on new projects and collaborate with business stakeholders, solution designers and Dev scrum teams and get to see the project successfully implemented.
I've learned new methodologies (waterfall, Agile, BDD, TDD), new software apps (Jira, Confluence, Lotus Notes, Outlook etc.), Investment and Superannuation products, Online customer experience, new business online applications, E2E project cycle.
A very positive workplace culture with opportunities for training and volunteering. Have grown with good company values and behaviours.
Encourage BAs to improve our BA practices in an Agile environment.
In my own opinion there are no hard jobs, strive to approach with a positive angle, try to ask the right questions the right people.
All BA tasks are enjoyable, especially the analysis part and the story /acceptance criteria part.
Free coffee, tea, biscuits, fruit (stopped recently)
Contact Centre Advisor (Mortgage Services) (Former Employee) – Melbourne VIC – 27 March 2018
Very busy workplace that keeps you on your toes. You deal with a lot of calls from clients on a daily basis. You have to answer very difficult questions and find solutions for clients. A lot of KPI's have to be met. The workplace environment is open but you have no time to relax as you a very busy most of the time
Customer Service Officer (Former Employee) – Edenhope VIC – 28 February 2018
I enjoyed my work at the bank and took great pride in my error free cash balancing It was only the pressure of convincing older people to the modern way of thinking with internet banking etc I enjoyed the meeting the new knew customers
Senior Analyst Programmer (Current Employee) – North Sydney NSW – 27 February 2018
A typical day at NAB starts with daily scrum meeting. I found the work culture very balanced. NAB is an equal opportunity employer. Everyone is well respected, appreciated. The team members are very supportive and are very technical. Getting good exposure to technical as well as wealth domain. Overall NAB is a very good company to work with.
Each day brings new challenges, mainly good as it gives me a chance to meet new customers or reconnect with existing to help fulfil their financial or personal goals. Receiving feedback from customers and staff allows me to assess myself and make changes as required to be the best coach and team leader to enable to provide a 10/10 service to customers and staff alike. We have a great team who work together very well to achieve team and individual goals. Sharing our experiences of the day after the doors close each day is always interesting and inspiring. We celebrate achievements and work towards being the best in the community and the region. Making sure we are always compliant and endeavour to keep our customers safe at all times from fraudsters, scams. Keeping the team safe by adhering to correct security procedures.
I love working at NAB. Great culture and friendly environment. NAB has provided me with work-life balance during my 5 years to allow me to complete my studies and sporting commitments. NAB also encourage employee development and progression. I would highly recommend NAB as a great place to work.
Business Banking Associate (Current Employee) – Townsville QLD – 8 February 2018
Important to have the ability in being calm with intense workload, working well with others, compliance within regulations and meeting customer needs are the important parts of the work. Learning how to use the systems effectively is critical. good pay.
NAB on paper looked amazing. However, once I was there only a short time, the workload was insane, the staff turnover extremely high and the expectations unrealistic. Statistics driven not people focused leadership. Too many ways to do one thing. It turned out to be a very disappointing experience.
Teller - Customer Service (Former Employee) – Mandurah WA – 21 January 2018
The role of a Bank Teller varied from day to day. It seemed busiest after a long weekend or just before when customers thought the ATM's were going to run out of money. I learnt a lot of how banking works when it comes to meeting customers and completing their transactions for them, with the bank special procedures. All the managers I worked with were very understanding of the need to fully understand the role and training was a bit part even after 4 years in the role. NAB had regular branch functions with awards for workers who excelled in their role. Hardest part of the job was being able to juggle the day when short staffed due to illness and no relief staff available. Most enjoyable was working with my fellow workers who all made each other feel welcome
Head of Marketing Operations (Former Employee) – Sydney NSW – 12 December 2017
My role had a large amount of responsibility but the ever changing leadership structures made it very difficult to get projects implemented. I was glad for the opportunity but also glad to leave in the end.
HR Platform Consultant (Former Employee) – Docklands, Victoria, Australia – 7 December 2017
NAB is a great employer with great benefits including work / life balance options for employees. I tried different roles and felt I could pursue different career paths without any hindrance, in fact I had three difference career paths whilst there.
Flexible working conditions, good compensation, banking benefits
Cross functional thinking is still being developed
Head of Telephony (Former Employee) – Melbourne, Australia – 22 November 2017
At the time, the NAB was just starting to focus on the customer experience. Things have progressed significantly since my contract with them. The customer experience outside of the banking centers was just starting to come into focus.
Its all about sales, meetings about sales meetings and debriefing on sales. I feel the bank has lost some goodwill in nature and focuses only on achieving set sales targets, at the clients experience. My review is only the culture in the Branches and head office postions may be different. The colleagues are lovely however are put under undue duress in relation to meeting sales targets. Hardest part of the job is achieving sales targets in an integral and honest nature. There is a culture of working unpaid over time. The most enjoyable part is meeting clients when they come into the branches and being able to assist the in achieving their financial goals. I have made life long friends from the colleagues I have worked with.