View all National Disability Insurance Agency reviews

National Disability Insurance Agency

National Disability Insurance Agency Employee Review

Not awful but not great

Participant Support Officer (Former Employee) - Melbourne VIC - 10 July 2023

I did reception and administration work here. Within a few months of working here I was asked to train new people and ended up having to take on a lot of responsibility long term that I was not supported to do, or being paid to do. My manager pretended I wasn't doing the extra work, which speaks to me of a company culture that doesn't really appreciate its staff when it's convenient to ignore unfairness. It was also unpleasant to have to tell participants of the NDIS that they would have to wait long periods of time for anything to be done because the NDIA is slow and frustrating. Pro's include an inclusive environment and good mix of people, loved helping participants and also the pay is descent compared to other similar jobs.

Pros

Decent Pay, Helping People

Cons

Slow and Frustrating

Ratings by category

3.0 out of 5 stars for Work/Life Balance

3.0 out of 5 stars for Salary/Benefits

3.0 out of 5 stars for Job Security/Advancement

3.0 out of 5 stars for Management

3.0 out of 5 stars for Culture

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Similar reviews

Same role

High intencity workload with consistant changes

Participant Support Officer (Former Employee) - Western Australia - 23 February 2023

In the span of 10 months, I had been under the leadership of 5 different Team Leaders who have 5 different leadership styles and muliple changes to exevutives, directors and CEOs. This created an instable and stressful enviroment with a lot of movement and turn over.You will have a KPI that is generally achievable, but the platforms and processes provided as tools to achieve this are outdated and make a simple task difficult.An example of this is being told to utilise certain computer programs that contain information to complete your work, while simultaneously being told that the information found in these progras are also innacurate and "Not to trust the programs and its information" as directly quoted by a Team Leader. I have witnessed numerous discussions and comments that fly in the face of the NDIS values and priciples, with certain practices of the work do not "put the participant at the centre of what we do." There is a sentiment amongst my former co-workers that the agency is expected to "act as a business with business intetests, rather then a government service designed to aid and support people living with a disability.All in all, I did enjoy some elements of the work, for example the investigative side to my duties and assisting vulnerable memebers of our community (albeit at arms length) However, my experience with the Agency was stressful and I quickly saw why the Agency doesn't have the best reputation inside and outside of the workplace.

Pros

Decent wage, potential for job growth

Cons

Staff turnover, Difficult work procedures, Values did not align

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Same location

Fabulous Colleagues & Inclusive Culture

Business Support Officer (Current Employee) - Melbourne VIC - 25 June 2020

By far the best agency I’ve ever worked for. Everyone is friendly, collaborative and easy to get along with. Management is encouraging, easy to approach and look after their staff. It would take a very strong offer to move away from this agency so I consider myself lucky to have found such a great workplace.

Pros

Management, work variety, life balance

Cons

None

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Working parents would appreciate the work life balance

Planner (Current Employee) - Penrith NSW - 9 November 2023

There’s so much room to progress and multiple opportunities within the agency frequently . Management are approachable and often check in with all levels of APS . Plenty of training available . Though they aren’t the highest paying public service agency they are currently negotiating same level APS as other higher paying agencies . The best perk of NDIS is their work life balance . You can discuss your working hours between 7:00am - 6:00pm and they’re flexible with work from home too . Currently 2:3 days home to office ratio but can be 3 days home 2 days office if you have a reason .

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