I have found NNA management & staff to be warm & welcoming. I feel comfortable working with them. I have worked for a couple of other agencies in the past & I currently work for a separate one to NNA, which I've been with for several years. I was told about NNA from another happy employee when I had full time employment. I admit that I was a little nervous to join another agency & initially took 6 month to take the plunge. I was nervous that perhaps I wouldn't get work, or as I've found with other agencies they can be a little painful to deal with when it came to getting the work, then having to deal directly with one staff member due to the team not being efficient. I can say this, the staff are wonderful at NNA, they not only know my name, but they are warm in their interactions, they listen, they don't bother me, if I say I can't work certain days, they don't phone me. If I need work, they find it. They don't send me to distant places or place me inappropriately to my level of skills. They are attentive. When I've asked for certain things, they've managed to do it. I've had not one bad interaction. The senior staff are lovely & the owner is so attentive & professional, in fact, she is hardworking & a great, kind, generous business person. I can't fault them. I have continuous work, I get paid well, I'm not barraged with phone calls at all hours. I have been with NNA now since May 2016 & my only regret is that I didn't do it sooner. Actually, I've even told several friends to join & one did & is very happy.