Absolutely poor management where staff including managers are rude and not approachable. not flexible or lenient with availability. You’re only ever recognised for doing mistakes but never recognised for doing good. They expect so much and more of you which wasn’t apart of the role that was advertised, with NO form of compensation. Turnover is high at the contact centre so expect for it to be understaffed at times. The culture of the call centre had become very intense and there’s a huge divide between management and associates.