At O'Briens you work as part of a team to meet your targets. It's a great environment to develop customer service, sales, time management and multitasking skills. Management will support you and encourage you to hit your goals. Hard work is always rewarded and there's heaps of progression opportunities within the business.
The management team only cares about the image of the company and not the actual employees. harrassment and bullying gets swept under the rug and they try to forbid employees from speaking up about it. They also get rid of employees using fake reasons to benefit their image and most of the current employees know about this.
The pay is low for what you do. Complicated internal processes means you work very hard for little reward. You can get paid a higher hourly rate for simpler work in many other companies. When you notify them you're leaving they make sure you don't get your last month's commissions. They will pick on the smallest mistakes you make.
There have been multiple changes over the time that I have been with the company - some easier to go along with than others. A typical day involves answering phones, serving customers at the counter, sourcing and ordering parts, and data entry.
The hardest part of the job is managing unhappy and sometimes abusive customers. The most enjoyable part is working with colleagues.
Absolutely poor management where staff including managers are rude and not approachable. not flexible or lenient with availability. You’re only ever recognised for doing mistakes but never recognised for doing good. They expect so much and more of you which wasn’t apart of the role that was advertised, with NO form of compensation. Turnover is high at the contact centre so expect for it to be understaffed at times. The culture of the call centre had become very intense and there’s a huge divide between management and associates.
Reviewed previus days trade and turnover. Planned the works for the upcoming day and week Assisted in the field as required Completed quotes as needed Learing Glazing standards was challenging but enjoyable Completing high quality work and seeing the customers happy