Demanding Casual Job that was not worth the stress, but good coffee
All Rounder (Former Employee) – Green Hills NSW – 14 January 2019
Although this job provided great hours for a part time/casual worker, the demands and expectations of this 'cafe allrounder' position stressed me out beyond belief.
The communication barrier between management and crew members was highly unprofessional, especially when they aren't fluent in English. Many times I was asked if I could "read properly" or if I had "taken English as a subject" because I misinterpreted orders/recipes and was discouraged as soon as a made a mistake (this was within my first week) Besides the managers, every one was lovely, welcoming and seemed too understand the pressure I was feeling because they went through the same rigorous process.
While a constant interaction with customers was a great experience, the training methods when learning to cook food and make drinks was stressful and exhausting (especially when you were expected to know everything within the first 3 shifts!) I understood that all staff present were just trying to train me quickly and efficiently, but I felt so overwhelmed that I wrote my resignation within the first 2 weeks. Moreover, when I asked to have some time off having been sick, I was told I must work or else they would cancel my other shifts, even though I was only a trainee. This was a big indicator that the job was NOT for me
I hope that the supervisors of the Oliver Brown Greenhills store would realise that the high staff turnover and constant complaints about customer service, are issues that demand immediate attention if they wish to improve their store.
Free lunches and beverages when working, good crew members
Training methods, workplace communication, non-negotiable rosters