Opal Aged Care Employee Reviews for Service Delivery Officer
Service Delivery Officer10 reviews
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Management out of touch with the reality of our jobs. Never enough time. Usually work at least half an hour before and after each shift unpaid.
Management never listen to staff or even try to understand what actually goes on. Communication is appalling on every level. We should know what level resident's diet modification etc are and at least a meeting specific to kitchen staff. Bits of information are written on paper towel and left for staff to find. There is absolutely no handover done. You walk into each shift blindly. There are 2 cleaners on and they have to distribute clothes, pick up cups twice a day and set up dining rooms. There is never time to do everything outlined in shift description. Management never want to invest in quality staff and generally look down on GSO's.
From the get go the interview was strange, and mostly unnecessary for the role. I applied for a General Services role, which was cleaning and kitchen duties. In the interview I was told that it was unlikely I would be hired because I did not have any qualifications (in cleaning??) I did have a lot of experience. The residents really made the workplace bearable, it was extremely understaffed, with no attempt to rectify it and training was poor.I fell pregnant and applied for maternity leave (unpaid leave, casual employee) to hold my position for me when I returned, it was approved. Upon returning after around a year, I was told by management that I would have to completely re-apply and re-interview for a job there, and that they weren't hiring at the time so chances were no job for me. So I'm not sure what the point of filling in the forms and getting it all approved was for, if not to have a job to come back to.
The residents, large company
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