Mostly fun & extremely busy under the pump
Customer Service Officer (Former Employee) – Melbourne VIC – 31 August 2017
On any given day we were under the pump, as we were answering 70+ Calls a day, with a KPI of 10 calls per hour.
Answering Calls for the following products:
* Fixed Line (Local Access Resale);
* Fixed Line (Optus Direct);
* Mobile Post Paid;
* Mobile Pre-Paid;
* Internet DSL Direct (ADSL); and
* Cable Internet.
Hardest part of the job, being at yelled at by customers as they think they have the right to treat you like a boxing bag.
Most enjoyable part of the job, working with great people, friendly atmosphere, with an awesome team.
Yearly Bonus (If you did well)
Being Berated By Customers