Optus Employee Reviews

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good workplace and nice people
Technical Support Representative (Former Employee) –  southbank27 March 2018
was a good place nice culture and good benefits nice people and management let you do your own thing. good pay and fun place to work and move if you want to
Pros
good pay
Cons
sitting down
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Over 10 years ago
Inbound Call Centre (Former Employee) –  Gordon NSW6 March 2018
This was over 10 years ago. But it was ok. the travel time was ordinary as it was on the outskirts of the northern beaches.
I was only a casual employee thru an agency, but the place seemed ok.
Pros
na
Cons
na
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Good
NBN Activation Consultant (Former Employee) –  Melbourne City Centre VIC25 February 2018
I enjoyed working for Optus in the early years (2006- 2011).
A lot has changed within the company especially from 2015 to 2017 and it is not all good. Limited career development, poor team culture, poor attitudes from upper management.
It was all about saving money, incentives were limited. Many people lost there jobs in 2016 and 2017. It was horrible how they went about it. One year people were emailed to meet in a room and then were told there role was being made redundant. The following year, people were singled out and told to come into a room.
I'm thankful for the time that i had at Optus, not keen to go back under the current management.
Pros
Meet some good people.
Cons
Poor environment, a lot of people don't want to be there so they moan.
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great flexibility with university study and the pay is ok for the effort
Sales Associate (Current Employee) –  Sydney NSW12 February 2018
It is a good workplace, the staff are really good to work with as well as a fair management team. the pay is also ok and the work environment is very friendly
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Used to be a great a great place to work
Project Manager (Former Employee) –  Macquarie Park NSW20 January 2018
The company is full of silos leading to poor inter departmental dealings and broken processes. Twice yearly restructuring seems to be the only strategy applied by senior management.
The company used to have a great culture, but now it’s become vary divided with a clear line between management and staff.
Location and campus is great and you do get good benefits and a flexible work life balance.
Pros
Great work life balance
Cons
Too many silos make delivering even the most simple service painful
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Fun place to work
OSS Engineer/System Administrator/Group Leader (Current Employee) –  Sydney NSW10 December 2017
Optus has a good working environment. Enjoyably part is the flexible working hours. Great people to work with and there is a lot of opportunity to grow.
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enjoyed the work life balanace
Program Manager (Former Employee) –  Macquarie Park NSW28 November 2017
bluestone cafe - yum
two seasons cafe - yummy
product development - slow and steady
selling new products - poor
liked the people and facilities were great
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Access to learning new technology
Senior Project Manager (Current Employee) –  Macquarie Park, Sydney13 November 2017
Project managed the modelling and documenting of the sales processes from Lead to Order and took over a project one week from Go Live of a Salesforce implementation.
Pros
Great campus
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Poor Culture
Manager, Fixed (Former Employee) –  North Ryde NSW11 November 2017
Optus had a culture where individuals were focused on their own advancement not the good of the team. The organisation was full for individuals loafing behind inadequate process and excuses of 'it's not my job'.
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Good company for career progression
Senior Service Management Officer (Former Employee) –  Sydney NSW8 November 2017
I started at Optus working part-time when I was 20 years older. Over the course of my career I had 7 different positions working in consumer, small to medium business and corporate areas.

The best part about working for Optus are the people you work with and the opportunities for career progression.
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Productive and fun working environment
Technical Specialist (Current Employee) –  Gold Coast QLD24 October 2017
Good work and family life balance.
Good employee retainership
Excellent management skills
Fun and exciting work place
Good coporate quality governance
Good employee pecks, benefits and package
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Staff are generally well treated and management were always ready too listen and solve any problems.
Telephone operator (Former Employee) –  Macquarie Park, Sydney16 October 2017
Staff are generally well treated and management were always ready too listen and solve any problems.The general culture was one of respect for others and all assistance was provided as needed.
Pros
Well paid and well treated
Cons
Some difficult shifts i.e. overnight
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Bad place to work at the time but I'm sure has improved
RETAIL SALES ASSISTANT (Former Employee) –  Woden ACT9 October 2017
personally i didnt find it the best place to work, the team and management was terrible at that point in time.

I'm sure looking into the future that the management would of been replaced and the full potential of the store would been shown with the right team and management.
Pros
Great customer and products to sell
Cons
Management at team at the time
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Fun, productive, and passionate about the workplace
Sales Assistant (Former Employee) –  Modbury SA29 September 2017
I would assume that the work place has to be as interactive as possible and the staff at Optus is capable of showing respect towards the customer. I would think that the environment will be enjoyable to work with.
Pros
Respectful, Fun, Free lunches
Cons
Tough communications
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Productive and fun
SharePoint Developer (Former Employee) –  AU15 September 2017
It is having a very good and excellent working environment.The clients are very good and coperative enough to fix the issues quickly in the application.
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Mostly fun & extremely busy under the pump
Customer Service Officer (Former Employee) –  Melbourne VIC31 August 2017
On any given day we were under the pump, as we were answering 70+ Calls a day, with a KPI of 10 calls per hour.

Answering Calls for the following products:
* Fixed Line (Local Access Resale);
* Fixed Line (Optus Direct);
* Mobile Post Paid;
* Mobile Pre-Paid;
* Internet DSL Direct (ADSL); and
* Cable Internet.

Hardest part of the job, being at yelled at by customers as they think they have the right to treat you like a boxing bag.

Most enjoyable part of the job, working with great people, friendly atmosphere, with an awesome team.
Pros
Yearly Bonus (If you did well)
Cons
Being Berated By Customers
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Clueless upper management
Analyst (Former Employee) –  Macquarie Park NSW29 August 2017
A company which made vast sums of money in its early years (the heyday of telecoms), which masked huge inefficiencies and poor management
Time and again, wasted vast sums of money on hare-brained ideas (what ever happened to the $6M eatability?) and the exodus of many of the most talented senior management show a company in decline
Coupled with an 'old boys' network you have a recipe for an organisation staggering from farce to disaster
For many years, the only idea management have been able to hit on is redundancies (which they even had the gall to refer to at one point as 'right-sizing'!!)
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Excellent team
Senior Sales In charge (FULL TIME - PERMANENT) (Current Employee) –  Box Hill VIC17 August 2017
i am very happy to be a part of this team. excellent Management and wonderful people. Open minded and well comes to all kind of ideas and opinion. Excellent, motivational and super energetic environment.
Pros
Excellent team and culture, extraordinary motivated place.
Cons
limited opportunity to Expose due to small structure of business.
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It was great at the time
SME/Operations Support Officer (Former Employee) –  Adelaide SA29 July 2017
Cultural changes of the company since I left but it was fine at the time. Management was good, conditions good. No complaints..............................
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Very controlled workspace limiting personal growth
Director Group Credit Risk (Former Employee) –  Sydney NSW19 July 2017
Lots of meetings to engage key stakeholders. Limited autonomy to make key decisions. Senior exec limited access and visibility. Avoidance culture. ICT inhibiting required progress for growth and efficiency. The people were great to work with.
Pros
Great workspace
Cons
Poor exec engagement
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Overall rating

3.8
Based on 133 reviews
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3.8Work/Life Balance
3.8Salary/Benefits
3.5Job Security/Advancement
3.4Management
3.7Culture