Optus
Optus Employee ReviewVery professional
Integrated Solutions Specialist (Former Employee) - Melbourne City Centre VIC - 30 October 2020
Intense with kpi's but not a bad place to work, pretty good culture, excellent managers. Great for improving phone skills, as well as problem solving skills.
Ratings by category
3.0 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job Security/Advancement
5.0 out of 5 stars for Management
4.0 out of 5 stars for Culture
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Similar reviews
Same location
This place is the pits
Activation Recovery Rep (Former Employee) - Melbourne City Centre VIC - 25 June 2018
9.5 years in this hole has left me with PTSD and ongoing mental health issues.The Victorian Human Rights Commission accepted a complaint against them but I couldn't continue it due to ill health.
Pros
The Greeds of the biz prevail.
Cons
Abusive one on one "meetings"
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Same location
day in the life of optus
Customer Service Consultant (Former Employee) - Melbourne City Centre VIC - 25 April 2018
answering customers enquirieslearning the change of business needsworking with different nationalitiesdealing with difficult customers most enjoyable part of the job was leaving early
Pros
incentives
Cons
shift work
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Same location
Good
NBN Activation Consultant (Former Employee) - Melbourne City Centre VIC - 25 February 2018
I enjoyed working for Optus in the early years (2006- 2011).A lot has changed within the company especially from 2015 to 2017 and it is not all good. Limited career development, poor team culture, poor attitudes from upper management.It was all about saving money, incentives were limited. Many people lost there jobs in 2016 and 2017. It was horrible how they went about it. One year people were emailed to meet in a room and then were told there role was being made redundant. The following year, people were singled out and told to come into a room.I'm thankful for the time that i had at Optus, not keen to go back under the current management.
Pros
Meet some good people.
Cons
Poor environment, a lot of people don't want to be there so they moan.
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Ratings by category
3.7 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture
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