Optus Employee Reviews in Sydney NSW
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Good workplace, room for progression. Beware of management in some stores.
Assistant Store Manager (Former Employee) - Sydney NSW - 25 June 2022
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The most useful review selected by IndeedA good place to work with room to progress if you want it. Job quality largely depends on if your store manager is good. If you have a good store manager, you will have a great time. If you have a micro-manager (which is a decent portion of the stores), you will struggle to hit commission and it won't be so great. Pay is quite good overall, and like I said above, if your store performs well, there are good chunks of commission that are paid monthly. Very KPI driven, can be really stressful at times. You will learn a lot, your sales technique will improve. You will get a lot of downtime during weekdays where usually you won't have too much to do but to socialise with your team, which is great. Weekends get hectic. Customers are the worst in all of retail though, so be ready.
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No Faults here
Sales Consultant (Current Employee) - Sydney NSW - 15 April 2022
Super wonderful company to work for. Great team building alongside sales. Every day is new and exciting. Management is supportive and helpful. Opportunities always around to move up if you put in the hard work!
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Redundancies common, lots of gate keeping
Content Creator (Former Employee) - Sydney NSW - 1 March 2022
Managers are unsupportive and gossipy. Weird and unwelcoming vibes. Often you would be working with a team who would be made redundant so you couldn't complete a project.
Pros
Nice offices
Cons
Toxic
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Optus likes to show that it has a great culture. Ground reality is different.
Project Manager (Former Employee) - Optus Campus Sydney - 16 January 2022
Optus does not 'walk the talk'. They like to show the world that they are an organisation with great culture and environment which encourages talent. However, the ground reality is quite the opposite. You will be promoted or considered for good roles in the company if you have the right connections. If you work hard and depend on merit this is not the place for you to be in. Sycophancy is rampant in Optus - if this is your forte you will succeed in Optus.
Pros
Great campus, paid beer and expensive food courts.
Cons
Friends and family are encouraged and promoted by leaders at the cost of true performers.
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Productive, fast paced & rewarding environment
Retail Consultant (Current Employee) - Sydney NSW - 6 April 2021
I love working here!!! I have an amazing team & manager. The hiring process was so efficient! The training process although long & at times overwhelming, is thorough and the team is super supportive. I feel motivated to do better every day and appreciate the goal oriented & competitive sales approach as it pushes me to be my best. Optus cares about its employees and takes a detailed and dedicated approach. It also encourages and recognises talent & hard work and has an amazing structure to promotion within the company.
Pros
Employee discounts and credit, training, work culture
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Great people, big sales targets, can be hard to progress
Store Manager (Current Employee) - Sydney NSW - 2 September 2020
Have found it hard to progress with internal opportunities for promotion being very competitive. Optus has aggressive sales targets with big expectation on closing deals. The people you work with are great
Pros
Discounts on Mobile and Home Internet Plans
Cons
High Targets
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Optus is a great place to work.
Customer Service Officer- sales support (Former Employee) - Sydney NSW - 15 April 2020
Optus's rem range is better than other places and their bonus is quite good too. There is quite a vast range of career opportunities. I would highly recommend this company.
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Great Culture
Retail Consultant (Former Employee) - Sydney NSW - 8 April 2020
Great culture, environment of learning
- Gaining skills of an office job in a retail setting
- Requires collaboration and team work to achieve store KPIs and bonuses so I would say working in a team is crucial to your own success as well as the the store you work in.
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Consulting with customers and prospects to provide phone and internet solutions.
Retail Sales Consultant (Current Employee) - Sydney NSW - 16 March 2020
Consulting with customers and prospects to provide phone and
internet solutions
• Consistently exceeded sales targets and substantially increased
revenue on high-margin accessories
• Track record of resolving customer complaints and devising
solutions for difficult customer issues
• Training team members in upselling and closing techniques
• Acting as weekend store manager
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Great place to work
Marketing (Former Employee) - Sydney - 7 March 2020
Challenger brand, good leadership, good culture, opportunities to move internally. focused on customer. however long work hours and siloed departments
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Amazing people and work culture
Marketing & Product Graduate (Current Employee) - Sydney NSW - 25 February 2020
Would definitely recommend as a workplace. The company is fast-paced but they invest heavily in there people. The work is very rewarding as you see the results come to life.
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Dysfunctional leadership
Channel Manager /Strategy Analyst (Current Employee) - Sydney NSW - 11 February 2020
There are plenty of opportunities to deliver good results within siloed work groups. There is no cohesive plan across the organisation to delivery digital transformation at enterprise scale with a customer journey focus.
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Productive work Place with lots of fun
Lead Software Analyst (Former Employee) - Sydney NSW - 20 December 2019
Optus is the place where working environment is good, for relaxing play table tennis or go for exercise, or watch TV or talki to peers, walk around the campus.
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Exciting work environment
Associate Director Core Transport Planning (Former Employee) - Sydney NSW - 27 November 2019
A fast changing, exciting and busy work environment. Rapid technology change and transformations are plenty, culture promotes personal development and growth
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Fast paced environemnt
Program Manager (Current Employee) - Sydney NSW - 16 November 2019
A very fast paced and tough environment but a lot to learn and achieve.
A lot of available facilities ranging from superstore, post office and cafe's
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Great place to work.
Senior Commercial Analyst (Former Employee) - Sydney NSW - 7 November 2019
Excellent place to work . Very friendly and relaxed team and innovative products.
Flexible work arrangements offered. Cafes and gym onsite. Sustainable transport options.
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Fun Culture
Project Delivery (Former Employee) - Sydney NSW - 20 October 2019
Great benefit and Campus life
Experience across global staffing functions with a big picture understanding of staffing systems.
Ability to prioritize multiple functions and tasks, manage time efficiently, and interact with and influence leaders in a fast-paced environment.
Ability to quickly understand business drivers and organizational dynamics and to understand the root causes of issues.
Ability to represent projects from business, process, and technical perspectives.
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If you want a fun, empowering work environment with great work life balance this is the place to be
Digital Personalisation Manager, Agile Digital Hub (Former Employee) - Sydney NSW - 14 October 2019
Optus is has a great work culture. Poor top management though had made the place toxic for some people but most managers are great and supportive and encouraging
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many good things about optus
National Channel Support Manager (Former Employee) - Sydney - 10 October 2019
the main negative is the uncertainty of their 2 annual restructuring. Apart from that there are a lot of opportunities for personal growth and development.
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Very Cooperative and well explained and experienced
Risk Analyst & Project Coordinator (Former Employee) - Sydney NSW - 17 September 2019
Working with Optus is a very good & well satisfied experience.
Learned lots of things technically & logically with the well experienced team helping and guiding all the time
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Property Department is a revolving door
Property Manager, Leasing Executice, Lease Admin (Former Employee) - Sydney, Macquarie Park - 10 September 2019
90% of staff in the Property Department are Contractors, Management Treat the Contract employees like rubbish as Management know Contractor have little rights. Most of the Staff you talk to in the Team complain about Management and the Workload and are extremely unhappy and most are looking for jobs outside Optus. Management of the Property Team appear to have phsycological issues it is clearly displayed by their erratic behavior, conflicting decision making and the continual fights and they have with their staff.
Pros
Transportation to the Sydney Optus Campus is good
Cons
Understaffed, Passive Aggressive Management towards Contracted Staff
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Ratings by category
3.7 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture
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