Optus Employee Reviews for Customer Service Representative
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Customer Service Representative14 reviews
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Optus is a great place to work.
Customer Service Officer- sales support (Former Employee) - Sydney NSW - 15 April 2020
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The most useful review selected by IndeedOptus's rem range is better than other places and their bonus is quite good too. There is quite a vast range of career opportunities. I would highly recommend this company.
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Pretty demoralising. Cold, unfriendly, cult-like.
Customer Service (Former Employee) - Melbourne VIC - 12 April 2022
I could go on and on about this place. If you're into cults, unfriendly 'leaders', proclamation of open-door policy (which sees you out the door), no care for your health, immense sales pressure, unpaid overtime and treatment like a child while asking for support, hearing Toto songs on repeat for four hours, 'leaders' on electric scooters standing behind you, constant pointless team meetings, being forced to take unwanted equipment home, and getting eye-rolled at, here's your tribe.
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unrealistic expectations
Customer Service Representative (Former Employee) - customer service - 9 December 2021
unrealistic expectations, demanding, constant changing of goal posts, demoralising, expecting miracles, sales obsessed, universal agent, insufficent training.
Cons
unrealistic expectations
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Optus best company to work with!!
Customer Service Specialist (Former Employee) - Macquarie Park NSW - 10 November 2019
I highly recommend Optus for anyone! They have the best facilities and office to work and I absolutely enjoyed my 13 years at Optus they have an amazing products n culture. Highly recommended love you OPTUS
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They trained you well
Customer Service (Former Employee) - Mawson Lakes SA - 28 July 2019
You had to fit in that little box if you did not conform your life was a living nightmare. Must be highly motivated and used to constant changes. not for the faint at heart.
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It was good
Customer Service Representative (Former Employee) - Macquarie Park NSW - 23 July 2019
I don't recommend working here. A restructure every 12 months, taking jobs offshore and no job security. Upper management don't listen. It was good when I started.
Pros
Good work colleagues and perks to different companies
Cons
Bad management, no security
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day in the life of optus
Customer Service Consultant (Former Employee) - Melbourne City Centre VIC - 25 April 2018
answering customers enquirieslearning the change of business needsworking with different nationalitiesdealing with difficult customers most enjoyable part of the job was leaving early
Pros
incentives
Cons
shift work
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Optus
Sales and Customer Service Consultant (Former Employee) - Adelaide SA - 17 September 2017
I really did enjoy the job whilst there.
People were absolutely great. I had seen progression in the position but due to family circumstances I had to leave.
Pros
Great environment
Cons
None
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Mostly fun & extremely busy under the pump
Customer Service Officer (Former Employee) - Melbourne VIC - 31 August 2017
On any given day we were under the pump, as we were answering 70+ Calls a day, with a KPI of 10 calls per hour.
Answering Calls for the following products:
* Fixed Line (Local Access Resale);
* Fixed Line (Optus Direct);
* Mobile Post Paid;
* Mobile Pre-Paid;
* Internet DSL Direct (ADSL); and
* Cable Internet.
Hardest part of the job, being at yelled at by customers as they think they have the right to treat you like a boxing bag.
Most enjoyable part of the job, working with great people, friendly atmosphere, with an awesome team.
Pros
Yearly Bonus (If you did well)
Cons
Being Berated By Customers
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Dynamic
Customer Service Officer (Former Employee) - Collins Street VIC - 1 December 2016
People know how to work hard as well as have a good time. Innovation is key. Always supported by management to implement effective change. Allowed to work autonomously. Always able to process at best business practice.
Pros
Great relationships
Cons
Having to perform processes for process sake.
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fun workplace, playstation room, tv
Customer service consultant II (Former Employee) - North Ryde NSW - 24 July 2016
customer service, bills and technical support, incoming calls,
based on favouritism , unprofessional environment,
Pros
Na
Cons
shift work
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Good place to work
Customer Service Associate (Former Employee) - melbourne CBD - 9 July 2016
They have a lot of support to help cope with KPI'Ss.
Deling with 2nd call resolution takes its toll when dealing with complaints all the time.
Pros
Free phone plans
Cons
Call centre work - customer service on the phones
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Competitive environment
SALES REPRESENTATIVE / CUSTOMER SERVICE (Former Employee) - Melbourne,CBD - 10 February 2015
Typical day at work includes: 1 hour of planning the day, going through the emails, making list for contacting potential & existing customers; 1-2 meetings with potential customers, analyzing bills, preparing proposals and solutions.
Learned a lot of sales techniques, business manners, body language & how to run a sales process from beginning to the end.
I had been learning how to Managing my sales pipeline and all the paperwork needed for the whole sales process.Moreover, how to solving customers problems, bill issues, software updates, installing modems, etc.
Pros
Flexible Hours
Cons
High targets
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Fun workplace with phone based customer service
Customer Service (Former Employee) - Redfern, NSW, Australia - 30 June 2012
I had to sell product at beginning. Day by day i got promoted and at the end I had to provide customer service relating on phone problems.I learned how to provide a long distance service and able to help the person on the other side.The management was easy going. However we had to complete a weekly review on our customer service.
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Ratings by category
3.7 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture
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