3.7 out of 5 stars.
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Optus Employee Reviews for Sales Assistant

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Sales Assistant16 reviews
Australia16 reviews

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3.8Work–Life Balance

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Great to make friends

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I enjoyed working here besides the crazy KPI's being expected to reach.Made lots of friends though, and fun environment.Management were so hard to work with, only a couple good managers. Forcing you to push harder and lie to customers to say you're getting accessories for "free, these people who did this would get rewarded. Usually the customer would find out and come back angry and then someone else would have to deal with it.Reason why I left really.


The People


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Great place to work

Excellent I really enjoyed trAining and the team environment great store and manage her would definately work there again good pay and benefits made you feeek
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Optus insights

Based on 4 survey responses
Areas for improvement
  • Ability to meet personal goals
  • Ability to learn new things
  • Sense of belonging


really nice boss and good job prospect. even tho a bit stressful cos lots of KPIs but co workers are fun and the job is really awarding. required lots of knowledge
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Highly competitive

Highly competitive workplace. Management in higher up places treated you like a number unless you exceeded your KPI’s by double. If you fell short of KPI’s, you were made to feel not good enough. Pay was much lower than the next job I did, which was reception work.
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Relaxed co-workers

Management only cares about making sales and constantly changes managers who have to go through the process of trying to understand the stores processes already in place
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Great Job and Great Company

Optus is an awesome place to work for, the teams you come into are nice and helpful. managers are very supportive and will always have your back, pay is great especially when the stores hit their targets. you can earn so much extra $$$$ when hitting KPIs which isnt hard at all! highly recommend it to everyone
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Best job I have ever had

OPTUS takes great care of its staff. Great perks, great team, great management . There is a lot of opportunity for advancement within this company.
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Opportunity to know what a technology based economy is like

Telecommunications services is a unique economic environment. Working with a multitude of different locations and interacting with different layers of the community.


Product sales incentives from both vendors and service providers


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Fun, productive, and passionate about the workplace

I would assume that the work place has to be as interactive as possible and the staff at Optus is capable of showing respect towards the customer. I would think that the environment will be enjoyable to work with.


Respectful, Fun, Free lunches


Tough communications
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Worked as a full-time sales consultant consistently reaching my KPI's daily. Fun workplace culture which developed my skills in customer service.
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Challenging-in a good way

Optus has a fantastic customer base. The culture within Optus is supportive. No day is the same at Optus, and it keeps you on your toes.
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Do not do it.

The best thing about working at optus is the pay. Staff, and management don't even get me started with that. When you wouldn't make your monthly targets (which is easy for that too happen when it gets quiet) you would get blamed for everyone else not getting their targets. Nasty customers, i have always been in retail & customer service positions but this was over the top, being abused on a daily basis And management?! Blames you for incidents that you weren't even apart of or even knew of for that matter. If you're in the wrong part of the store at the time your instantly at fault or to blame. Best advice i could give anyone if they are considering working for optus. DO NOT DO IT.


Good pay


Nasty Customers, horrible management
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A great working environment and great opportunities to meet new and interesting people including staff members and customers.

Coming to work everyday is like coming home from work, gathering up with the family, exchanging news, updates, having a few laughs together. Forming this bond makes us a stronger team, with better knowledge, readiness for future events and greater management skills. The hardest part of the job is trying to take a lunch break when there's a peak of traffic happening with customers/clients crowding the store. On the upside it's a great feeling to have when you know all your co-workers have each others backs during hard times.


Get to test out the latest gadgets.


Always wanting to get the latest phones.
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A productive and enjoyable work experience

The most challenging days at working in Optus was dealing with more than one or two customers at the same time. This was because we were short on staff, however we overcame this stress by being extremely nice to customers and trying to put their needs first.
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Fun workplace with the staff memebers

everyday was a busy day staff got fustrated, confused and angry like at any work place.i learnt alot about phones and internet.the management was great.staff were lovely and willing to teach other staff new things.the hardest part about the job was when you need help and the staff were busy, you were then leaving a customer wait because you didnt know the aswer to their question.most enjoyable part was the customers and how you get along with them, making friendship with the staff.


using your phone


long hours
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Challenging, Productive, workplace

My day would start of by getting the store ready for opening,cleaning, cash drawers ready, stock, computers.Mornings would include processing invoices, paperwork and reports, sending away repairs, banking.The rest of the day would be centered around serving customers, processing sales, filing relevant documents, running stock reports, checking stock, monotoring staff with sales & training.The main thing I learnt from my role was the ability to handle objections.The team I worked with was a great team, everyone respected one another and we worked in a timely and productive manner, working with the team would of been the best part of my job. Our management team was sufficient and fair. The hardest part would be dealing with disgruntled customer's and trying to find a soltuion to the best of our abilities.


good team


trying to find solutions to problems beyond your control
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Overall rating

Based on 331 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture
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