Optus
3.7 out of 5 stars.
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Optus Culture reviews

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Intense with kpi's but not a bad place to work, pretty good culture, excellent managers. Great for improving phone skills, as well as problem solving skills.
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I love working here!!! I have an amazing team & manager. The hiring process was so efficient! The training process although long & at times overwhelming, is thorough and the team is super supportive. I feel motivated to do better every day and appreciate the goal oriented & competitive sales approach as it pushes me to be my best. Optus cares about its employees and takes a detailed and dedicated approach. It also encourages and recognises talent & hard work and has an amazing structure to promotion within the company.
Pros
Employee discounts and credit, training, work culture
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Great team and supportive management- Interesting work and learning options. Work expectations are high but you know exactly what is expected of you. Have had 2 contract roles here and would go back anytime
Pros
Good management and culture
Cons
None really
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Have found it hard to progress with internal opportunities for promotion being very competitive. Optus has aggressive sales targets with big expectation on closing deals. The people you work with are great
Pros
Discounts on Mobile and Home Internet Plans
Cons
High Targets
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*Be prepared for anxiety: The job description is normal for a store manager position but they add so much extra stress that would give anyone anxiety issues *Very rough treatment: There is no respect shown whatsoever to the store managers by their area managers or the operations manager who is apparently having her nose in everybody's job including area managers. *incentives & bonuses: Nil. They talk too much about the bonus system called "Beyond Yes' but withhold all and any claimed incentives cards that your store team would have earned. Upon inquiry, they will simply tell you they know nothing about that. It was a nightmare trying to get those incentives. Took 1 long year. That too only happened after the store approached Optus directly. *work-life balance: Be prepared to bring your work stress to home and work and attend unpaid meetings/ attend unpaid workshops on your days off and after work. *Management: Terrible. There have been 6 area managers in 1 year. No area manager stays longer than a month in the company. *The only good thing about this job was the store team- that you will have anywhere else as well.
Pros
You have a job. Customers will reward you with their positive feedback.
Cons
Politics, unnecessary stress, no rewards, unpaid extra work and unpaid compulsory meetings etc.
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Amazing discounts and product acquisition opportunities. A typical day at work is longer than the standard 8hrs, can be extremely fast passed or go to real slow within a matter of minutes. Issues with systems lag in store makes the experience longer and more difficult to give a great customer experience. Targets are often unachievable, but when achieved, good commissions are paid. There is often an 'us vs them' mentality that can create a bad work culture. Often in trying to create a good culture, it becomes more toxic. There is lots of pressure on managers to succeed, but minimal support. Overall: Great benefits but terrible culture creates a potential toxic enviornment
Pros
Free Products
Cons
No work life balance
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Optus is a great place to work, fantastic Staff benefits also included. Great chance to grow some skills in the work place, and establish a Career. Yes.
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Standard Australian working environment. Following standards of Australian work place . good training and support from colleagues and management. International working environment.
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I found the people in the marketing department at Optus fun and easy going. I enjoyed the amazing people there and the coffees around the campus. There seems to be flexible working arrangements as well.
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I am a highly qualified network expert with experience across different technologies in different countries. Productive and technically driven. Love to learn new technologies and explore new domain. Looking forward to being in a multi-cultured environment.
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Great culture, environment of learning - Gaining skills of an office job in a retail setting - Requires collaboration and team work to achieve store KPIs and bonuses so I would say working in a team is crucial to your own success as well as the the store you work in.
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Fast paced organization which has good technical bunch of people. Challenging is the culture & decision making which needs to be more supportive to the delivery staff
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Challenger brand, good leadership, good culture, opportunities to move internally. focused on customer. however long work hours and siloed departments
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Still a good place to work but market demands putting pressure on overall business. Campus is awesome as you get everything and very supportive of work from home which helps parents.
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A fast changing, exciting and busy work environment. Rapid technology change and transformations are plenty, culture promotes personal development and growth
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Cannot speak for the whole company, but the team I worked with was collaborative, supportive and fun to work with. Really switched on team with great support from immediate management. Unfortunately, being foreign-owned, other pressures meant undue pressure4s on the team management.
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not a place for young people. management is a mess. your voice will not be heard, good for a relaxed mind to spend time and get paid. lot's politics and people issues
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Basically was very organized and our team boss very great person , friendly ,available when ever needed and ready to help in solving any query. Very fun working in group and team .
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I highly recommend Optus for anyone! They have the best facilities and office to work and I absolutely enjoyed my 13 years at Optus they have an amazing products n culture. Highly recommended love you OPTUS
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Actively and efficiently at work and gained experience and skills during the test with business customers. Priority the work and good time manage the work load. At workplace, support each other and learn from each other. Hard part is how to pleased the manager to get good "PDR", Most enjoyable is the work environment: friendly team members and comfortable work place.
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Constant restructuring doesn't help in providing job security, loyalty and aiming for long term roles. Management is generallly secretive on announcing job cuts and thus there's a lack of trust built in the culture.
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