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Optus
3.7 out of 5 stars.
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Very professional

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Intense with kpi's but not a bad place to work, pretty good culture, excellent managers. Great for improving phone skills, as well as problem solving skills.
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Positive culture, great campus

I really enjoyed working at Optus. The team and the people I worked with were great. There were clear deliverables and good role clarity. The senior leadership were very transparent, with weekly Q&A sessions. The culture and Sydney campus are fantastic, and most of all there is a sense that being at work is meant to be fun!
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grande enterprise con focus in innovazione

Ho lavorato per Optus (parte del colosso delle telecominicazioni Singtel) per quasi 5 anni. In questi anni mi sono occupato di Marketing Diretto, Mobile Site marketing & ecommerce, ecommerce e digital innovation e sales capability tools. Nell'ultima posizione di 'Digital Sale innovation manager' la mia responsabilità era quella di assistere il Dipartimento Online Sales nel raggiungimento dei target di vendita di ogni anno. Con un team di circa 25 professionisti in vari campi (copywrite, project manager, business anaysists, User experience, Producer, IT architects, testers, developers) abbiamo portato a termine molti progetti di successo che hanno beneficiato il business con vendite incrementali e traffico sul sito di Optus. Mi appassiona lavorare a progetti innovativi e complessi con un team di persone dinamiche e desiderose di imparare e fare bene. La mia esperienza a Optus è stata molto positiva. Ho imparato a gestire situazioni di grande stress dovute a ristrette deadlines, a comunicare con differenti aree del business (Optus ha circa 7,000 dipendenti), a lavorare in grandi/costosi progetti ed infine essere responsabile dei risultati richiesti dal business.

Pros

Salari sopra la media, parking, Sales incentives, Commissioni sales targets, awards annuali, orari flessibili

Cons

deadlines, burocrazia, cambi di strategia, ego, troppe presentazioni, perdita di risorse umane
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day in the life of optus

answering customers enquirieslearning the change of business needsworking with different nationalitiesdealing with difficult customers most enjoyable part of the job was leaving early

Pros

incentives

Cons

shift work
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good workplace and nice people

was a good place nice culture and good benefits nice people and management let you do your own thing. good pay and fun place to work and move if you want to

Pros

good pay

Cons

sitting down
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Good

I enjoyed working for Optus in the early years (2006- 2011).A lot has changed within the company especially from 2015 to 2017 and it is not all good. Limited career development, poor team culture, poor attitudes from upper management.It was all about saving money, incentives were limited. Many people lost there jobs in 2016 and 2017. It was horrible how they went about it. One year people were emailed to meet in a room and then were told there role was being made redundant. The following year, people were singled out and told to come into a room.I'm thankful for the time that i had at Optus, not keen to go back under the current management.

Pros

Meet some good people.

Cons

Poor environment, a lot of people don't want to be there so they moan.
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great flexibility with university study and the pay is ok for the effort

It is a good workplace, the staff are really good to work with as well as a fair management team. the pay is also ok and the work environment is very friendly
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Used to be a great a great place to work

The company is full of silos leading to poor inter departmental dealings and broken processes. Twice yearly restructuring seems to be the only strategy applied by senior management. The company used to have a great culture, but now it’s become vary divided with a clear line between management and staff. Location and campus is great and you do get good benefits and a flexible work life balance.

Pros

Great work life balance

Cons

Too many silos make delivering even the most simple service painful
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Poor Culture

Optus had a culture where individuals were focused on their own advancement not the good of the team. The organisation was full for individuals loafing behind inadequate process and excuses of 'it's not my job'.
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Staff are generally well treated and management were always ready too listen and solve any problems.

Staff are generally well treated and management were always ready too listen and solve any problems.The general culture was one of respect for others and all assistance was provided as needed.

Pros

Well paid and well treated

Cons

Some difficult shifts i.e. overnight
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Fun, productive, and passionate about the workplace

I would assume that the work place has to be as interactive as possible and the staff at Optus is capable of showing respect towards the customer. I would think that the environment will be enjoyable to work with.

Pros

Respectful, Fun, Free lunches

Cons

Tough communications
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Optus

I really did enjoy the job whilst there. People were absolutely great. I had seen progression in the position but due to family circumstances I had to leave.

Pros

Great environment

Cons

None
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Excellent team

i am very happy to be a part of this team. excellent Management and wonderful people. Open minded and well comes to all kind of ideas and opinion. Excellent, motivational and super energetic environment.

Pros

Excellent team and culture, extraordinary motivated place.

Cons

limited opportunity to Expose due to small structure of business.
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Very controlled workspace limiting personal growth

Lots of meetings to engage key stakeholders. Limited autonomy to make key decisions. Senior exec limited access and visibility. Avoidance culture. ICT inhibiting required progress for growth and efficiency. The people were great to work with.

Pros

Great workspace

Cons

Poor exec engagement
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Productive fun enviroment. A fantastic employer.

Optus HQ in Sydney is a great organisation with an awesome work-life culture. With on-campus restaurants, a gym and a free bus service to the nearby shopping centre in Macquarie park, they install a perfect work-life balance. The hardest part of the job was the commute to work due to the distance however they provided a free daily shuttle bus to and from Wynyard so they really do look after their employees. What a great company to work for.
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Great Location

Generally good place to work. Nice people to work with and I really value working at North Ryde and not in the city. Culture is a bit lacking due to the company being run by Singtel.
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Good Work life Balance and package.

OPTUS Campus, Culture and People are really Wonderful to work. Lots of Campus events happening place. Free shuttle service to Macquarie shopping centre, Epping. People are very nice to move and approachable to work. Great place to settle in Long term.

Pros

Campus Events, Free Bus

Cons

Remote working
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very demanding

a great job for someone looking to challenge themselves a lot of sales goals and targets as the focus. Workplace culture is dictated on management. !!

Pros

employee perks

Cons

management
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Good staff, funt times

Apart from zero support from the area managers, great place to work. I always enjoy a changing atmosphere and that's a constant in a telco environment.

Pros

Always changing products

Cons

No upper managenent support
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Challenging, fun, good environment

Any day can throw challenges that will keep you running on your feet and thinking outside the box. The work environment is great, with co-workers helping to reach a common goal. Management are great and always supportive to ensure the outcome is a positive one

Pros

Work benefits, work like balance

Cons

Salary could be a little better / aligned better in the industry
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Fun working environment however very productive

Typical day at work is coordinating with staff in help achieving targets set by management to reach a common goal. Social skills in help developing and building relationships with staff is imperative and helps achieve goals set.

Pros

Easy going working environment
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