Optus Work–Life Balance reviews
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Amazing discounts and product acquisition opportunities. A typical day at work is longer than the standard 8hrs, can be extremely fast passed or go to real slow within a matter of minutes. Issues with systems lag in store makes the experience longer and more difficult to give a great customer experience. Targets are often unachievable, but when achieved, good commissions are paid. There is often an 'us vs them' mentality that can create a bad work culture. Often in trying to create a good culture, it becomes more toxic. There is lots of pressure on managers to succeed, but minimal support. Overall: Great benefits but terrible culture creates a potential toxic enviornment
No work life balance
*Be prepared for anxiety: The job description is normal for a store manager position but they add so much extra stress that would give anyone anxiety issues *Very rough treatment: There is no respect shown whatsoever to the store managers by their area managers or the operations manager who is apparently having her nose in everybody's job including area managers. *incentives & bonuses: Nil. They talk too much about the bonus system called "Beyond Yes' but withhold all and any claimed incentives cards that your store team would have earned. Upon inquiry, they will simply tell you they know nothing about that. It was a nightmare trying to get those incentives. Took 1 long year. That too only happened after the store approached Optus directly. *work-life balance: Be prepared to bring your work stress to home and work and attend unpaid meetings/ attend unpaid workshops on your days off and after work. *Management: Terrible. There have been 6 area managers in 1 year. No area manager stays longer than a month in the company. *The only good thing about this job was the store team- that you will have anywhere else as well.
You have a job. Customers will reward you with their positive feedback.
Politics, unnecessary stress, no rewards, unpaid extra work and unpaid compulsory meetings etc.
Optus is a great company Its people are its life blood Their customers respect the capability Optus is a true challenger brand who is moving into incumbency through its diligence and considered offerimgs
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I enjoyed my time with Optus and was able to gain a great deal of experience and build on my skills. I was fortunate to work with some fantastic people and my managers were wonderful and very mindful of work/life balance. As such, I was more than happy to put in the extra hours required to get the job done as there was a strong culture of 'give and take'. Whilst there were many great staff benefits and a beautiful campus, unfortunately, the salary offered was not competitive. There was also the ongoing and very real threat of possible retrenchment - which became a reality for me in June 2018 (along with over 400 other employees at that time).
Great Staff benefits, Excellent Campus facilities
Threat of retrenchment, salary not competitive