Pacific Smiles Group
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Pacific Smiles Group Employee Reviews

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I have been working for Pacific Smiles Group for nearly 10 years. PSG has a great culture which includes respect, energy, passion for learning and much more. This company provides many opportunities for career progression. You can start as a Trainee Dental Assistant and end up becoming a Senior DA, an Assistant Centre Manager, a Centre Manager or even a Regional Manager. Just like every other company, PSG has gone through many changes to improve their quality of service to patients and practitioners however, they provide great support to their people throughout any internal change. Very high infection control standards and ongoing training is provided to all staff. This is a great company to work for!
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Moving from private practice with many years experience it has been a great transition and I definitely prefer corporate on so many different levels. Great support from management, job security, opportunity for growth and overall great working culture Highly recommend PSG!
Pros
Great support on every level
Cons
None
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Excellent working culture Great team members Stress free environment Fast pace learning environment Maintaining high standards of sterilisation and cleaning procedures Providing best patient care
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This is one of the best places I've worked! Are true to what they say about wanting to better Australia's oral health and want to look after their staff, their patients and their dentists are phenomenal. Only keep on the best dentists and those who are great are treated like royalty so they are retained. All feedback is taken on board in an effort to make it a better place to work. Always trying to improve the culture. Forward-thinking, career options and rewarded for hard work. I hope to be here for a long time
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Working for PSG as a male was poor, they are very female orientated. There is an expectation that you will do over your expected hours without pay or TOIL. Bonuses are very rarely paid. HR Rule the roost, upset them at your peril, as many things get lost in translation. Ensure there is a paper trail for everything, If you are promised something follow it up, as it is easily forgotten Good work is rarely rewarded,
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You may as well be a car salesman as that is how you are treated by Management, from rebookings which is expected to be above 75% daily required otherwise please explain or treatment plans or recalls. This company is not about Caring for their patients & it's "True Purpose" it's about meeting KPI's so management can get their bonuses and the staff get a pat on the back! Extremely toxic environment ! If Management would put as much effort into their staff & explaining the high staff turn over as they do into their tacky sales tactics they would have much more satisfied staff and patients!
Pros
Staff are lovely but used & abused.
Cons
Poor pay, long hours, no trust, toxic management
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in this organisation you are just a number, no matter your loyalty, work ethic -not recognised-top heavy, some departments need a shake up -if you question anything-be careful
Pros
n/a
Cons
long hours
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