20: Pacific Smiles Group Employee Reviews

Good place to get your foot in the door. Not much support from head office and manager doesn’t have a clue what they are doing. Typical corporate experience

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I wasn’t happy at all.If you want to stand up for yourself, if you open your mouth and speak up, this is worth it go downhill for you

Practice Manager (Former Employee) - Sydney NSW - 17 September 2023

What is the best part of working at the company?Nothing, such a toxic environmentWhat is the most stressful part about working at the company?The management was very toxic What is the work environment and culture like at the company?Very toxic investment however all the DA’s where nice

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Jobs at Pacific Smiles Group

Expressions of Interest - Trainee Dental Assistants

Still working here

Dental Assistant/Receptionist (Current Employee) - Gold Coast QLD - 15 September 2023

Long hours always short staffed Clinic/centre manager leaves early every day .. there is something wrong with the way staff are paid start at 8 finish at 6 if your lucky only get paid for 8 hours ! Fair work i think will find these details interesting !

Pros

Regular salary nice co workers

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Good management and great people

Regional Manager (Former Employee) - Sydney - 25 August 2023

Great place to work. Supportive leaders in the business. Development opportunities and work life balance. Truly care about the people and the patients being treated. Amazing clinical compliance

Pros

Work life balance

Cons

7 day trading business

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Autonomy

General Dentist (Former Employee) - Capalaba QLD - 20 June 2023

1) A typical day at work at Capalaba PSG would probably involve attending to patients' dental needs, consulting on treatment plans, and collaborating with a team of dental professionals. 2) Learning could include honing technical skills, improving patient interaction, understanding the intricacies of dental insurance plans, and gaining knowledge about new dental technologies and treatments. Management might be expected to be supportive and progressive, fostering a culture of continuous learning and encouraging professional development. 3) The workplace culture at any dental clinic should ideally be focused on patient care, respect for each other's roles, and an emphasis on teamwork and communication. 4) The hardest part of the job might be managing difficult cases, addressing patients' anxieties about dental procedures, and maintaining meticulous patient records. 5) The most enjoyable part could be seeing the positive impact of your work on patients' oral health and confidence, and the camaraderie among colleagues.

Pros

Autonomy

Cons

Dental Isolation, ATO GST dealing, LAB work debt

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Pacific Smiles Group insights

Based on 5 survey responses

Areas for improvement

Fair pay for job
Trust in colleagues
Sense of belonging

Have to mention staffs are really friendly and helpful, buy the managemet is bit questionable! Manager is quite understanding and flexible

Dental Assistant (Current Employee) - Bass Hill NSW - 23 March 2023

Overall the place is good, staffs are really friendly and helpful, buy the managemet is bit questionable! Manager is quite understanding and flexible but most of the times she fails to be fair with everyone. they pull you up for the small thing that are wrong and never praise you on the good things you do. They don't like it when you stand up for your rights. Especially ACL doesn’t have manners to stay professional not only with staffs and dentist but with patients too. I’ve never seen someone who is self centred , who thinks very highly of herself but has the Zero positive attitude!

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Not bad

Dental Assistant/Receptionist (Current Employee) - Balgowlah NSW - 17 March 2023

Hours are long, 80% of the staff are unhappy. Management focuses on KPI’s more than patient satisfaction, have been through 3 managers in a year. High turnover of staff

Pros

Hour Lunch break

Cons

Long hours, unhappy work environment, focus on KPI’s instead of patient satisfaction

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Great place to work and develop professional skills

Centre Leader (Current Employee) - Queensland - 11 November 2022

I have been with this company for 1 year now and I have enjoyed every day. The team is great and offers support if needed. Hard work is being recognised and rewarded. The company is listening to staff concerns and is working very hard on improving processes where needed.

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A typical day at work

Dental assistant (Former Employee) - Sydney NSW - 6 October 2021

I have been working with pacific smiles dental for a while now. And was with a different firm prior and my old firm was so much better you were recognised for your work. Since working for pacific smiles we have not received a pay rise in 5 years and they pull you up for the small thing that are wrong and never praise you on the good things you do. Infection control only applys to the staff not the dentist which is wrong the rule are there for a reason and it should abide by everyone. They don't like it when you stand up for your rights.the management of the centre is good but higher up is not as good.

Pros

None

Cons

Long hours no flexible told you might not get your leave approved

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Stressful work place and poor management

Dentist (Current Employee) - Melbourne VIC - 20 June 2021

Very poor management of books .. no work life balance Stressful during work Untrained staff ( dental assistant) Untrained receptionist Less pay rates

Pros

Free webinar

Cons

Long hours

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Great company and work culture

Practice Manager (Current Employee) - Sydney NSW - 11 November 2020

Moving from private practice with many years experience it has been a great transition and I definitely prefer corporate on so many different levels. Great support from management, job security, opportunity for growth and overall great working culture Highly recommend PSG!

Pros

Great support on every level

Cons

None

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North Lakes

Dental Assistant (Current Employee) - North Lakes QLD - 7 September 2020

One of the best places I have worked in my 8 year career. Very nice and helpful team and very well organised for such a big practice. Very sad to be leaving this place

Pros

Everything

Cons

None

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Best organisation ever

Dental Assistant (Current Employee) - Parramatta NSW - 6 April 2020

Excellent working culture Great team members Stress free environment Fast pace learning environment Maintaining high standards of sterilisation and cleaning procedures Providing best patient care

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Great company, great values and truly look after their people, patients and dentists

Manager (Current Employee) - Maitland NSW - 26 March 2020

This is one of the best places I've worked! Are true to what they say about wanting to better Australia's oral health and want to look after their staff, their patients and their dentists are phenomenal. Only keep on the best dentists and those who are great are treated like royalty so they are retained. All feedback is taken on board in an effort to make it a better place to work. Always trying to improve the culture. Forward-thinking, career options and rewarded for hard work. I hope to be here for a long time

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Heavy paced

Manager (Former Employee) - Many sites NSw - 26 November 2019

Working for PSG as a male was poor, they are very female orientated. There is an expectation that you will do over your expected hours without pay or TOIL. Bonuses are very rarely paid. HR Rule the roost, upset them at your peril, as many things get lost in translation. Ensure there is a paper trail for everything, If you are promised something follow it up, as it is easily forgotten Good work is rarely rewarded,

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Dont waste your time!

Dental Assistant (Former Employee) - Victoria - 21 October 2019

You may as well be a car salesman as that is how you are treated by Management, from rebookings which is expected to be above 75% daily required otherwise please explain or treatment plans or recalls. This company is not about Caring for their patients & it's "True Purpose" it's about meeting KPI's so management can get their bonuses and the staff get a pat on the back! Extremely toxic environment ! If Management would put as much effort into their staff & explaining the high staff turn over as they do into their tacky sales tactics they would have much more satisfied staff and patients!

Pros

Staff are lovely but used & abused.

Cons

Poor pay, long hours, no trust, toxic management

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Great company to work for!

Supervisor (Current Employee) - Sydney NSW - 13 March 2019

I have been working for Pacific Smiles Group for nearly 10 years. PSG has a great culture which includes respect, energy, passion for learning and much more. This company provides many opportunities for career progression. You can start as a Trainee Dental Assistant and end up becoming a Senior DA, an Assistant Centre Manager, a Centre Manager or even a Regional Manager. Just like every other company, PSG has gone through many changes to improve their quality of service to patients and practitioners however, they provide great support to their people throughout any internal change. Very high infection control standards and ongoing training is provided to all staff. This is a great company to work for!

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Productive , fast paced

Dental Assistant/Receptionist (Current Employee) - Morisset NSW - 27 November 2018

The most enjoyable part of my job is helping patients who need us. Getting to know our patients is a big thing with me it helps with treatment and makes them feel a little bit more at ease.

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Don't Bother applying

Centre Manager (Former Employee) - Melbourne VIC - 23 October 2018

in this organisation you are just a number, no matter your loyalty, work ethic -not recognised-top heavy, some departments need a shake up -if you question anything-be careful

Pros

n/a

Cons

long hours

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best work place

Dental Assistant (Former Employee) - Glendale, NSW - 30 October 2014

great place to work, the staff are friendly and helpful. The manager is amazing and very helpful and understanding. The dentists are mostly nice to work with.