They teach you things about finance and the collections company as a whole that are pretty interesting, and contrary to popular belief, strive to provide a good experience for the customer.
If only this was provided for the employees. They seem to want the company to have a high turnover rate because the place is constantly hiring regardless of office space, or people that are already rostered on. If there's no room for you, you don't get to work, even if you were rostered on. This is not communicated to you until you arrive to work!
There's no incentive to put in more than the bare minimum, as they don't provide any sort of "Reward" or benefit to going above and beyond. there's no real career progression in the company since they usually outsource for managerial positions. When people are given a 2IC Role, they have to put in double the work for hardly any increase.
management doesn't look after employees, especially in a high-stress work environment. KPIs are lived by, which in itself isn't a bad thing, but when the managers are threatening to send you home or place you on performance review, even when there's nothing coming through, then its just added stress. This turns the workplace into a competitive unhealthy place.
flexible hours, Informative
Lack of career progression. Negative work environment