3.4 out of 5 stars.
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Petbarn Employee Reviews

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Australia86 reviews

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3.3Work–Life Balance
3.0Pay & Benefits
3.1Job Security & Advancement
3.0Management
3.3Culture

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Found 86 reviews matching the searchSee all 90 reviews

Really good people

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The most useful review selected by Indeed
Loved working with the people. Truely a great group.Not much room to implement improvements to business or develop new ideas outside of business structure, which is fair enough for the company size.
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Great place to work

Enjoy working for petbarn, lots of heavy lifting, but meeting people's pets makes it so much better. Sometimes not enough hours but generally if you're a good worker you will get hours
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Horrible and double standards

What is the best part of working at the company?Working with animals is the beat part of working with this company. The company itself is not good. Upper management and head office are unreasonable and there is no work / life balance What is the most stressful part about working at the company?The company has unreasonable demands. Always reminded that you are just a number and they always put you down. What is the work environment and culture like at the company?The culture is very poor. You are always told how they are a family environment and very supportive but that is definitely not the case.What is a typical day like for you at the company?Always short staffed. High demands of onky spending a couple of minutes with each customer while trying to uncover their needs
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Petbarn review

Staff and some management were good, being able to interact with pets was a good incentive to stay but having to deal with the crazy pet parents made some days difficult when all we want is what's best for your pets
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Slow and boring. Management needs work

First I'd like to start off that I was employed as a dog bather at the Kedron Petbarn and the Salon team there was top notch and would take dogs that every other petbarn wouldn't take. After it closed down due to reasons I cannot say, the store manager at the time kept me on floor/retail which was good as I still wanted some experience on the retail side of things while I also helped another store with their salon team. Everything was great until the new store manager came. They wanted to change so many things in the store in the few weeks they'd been there as well as give less hours to team members older than 24 and would even give 0 shifts a roster. Lost a lot of respect from long time employees who most have decided to leave due to the amount of change and management from the new SM.

Pros

Nice team member discount.

Cons

Long but slow hours. Heavy lifting.
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Petbarn insights

Based on 9 survey responses
Areas for improvement
  • Sense of belonging
  • Support from manager
  • Ability to learn new things

Could be better.

This job is hard work. It's not just patting puppies. You also have to clean up after them all day. The workload per team member is like equivalent to the work of 3 people. Lots of heavy lifting and stock handling. If you want to learn on the job about pet products it's good, otherwise it's extreme customer service.

Pros

5 day pay cycle

Cons

Massive work load. Not enough staff on.
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Fun and exciting place to work

Working at Pet Barn offers a dynamic and engaging environment where you assist customers with pet-related needs, provide advice, and handle sales. You learn about pet care, products, and customer service. The management is supportive, and the workplace culture is friendly and teamwork-oriented. Dealing with customer expectations can be challenging, but the interaction with animals and their owners is the most enjoyable part of the job. Overall, it's a rewarding experience for those passionate about animals and the pet care industry.

Pros

Friendly Workplace Culture, Pet Barn fosters a friendly and welcoming workplace culture. Colleagues share a passion for animals, and there is a sense of camaraderie and collaboration among the team.

Cons

Challenging Customer Interactions: Dealing with customer expectations, varying knowledge levels, and occasional difficult situations can be challenging. It requires patience, communication skills, and the ability to handle inquiries or complaints effectively.
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Toxic and demeaning.

Tried everything I could to advance and improve in this job.Worked my behind off, took every for extra training, did extra work that was meant for management, filled in at other stores, you literally everything to prove I wanted and could handle more.Nothing was good enough. I asked for promotions and even interviewed for them and got lies in response, “we don’t have the budget etc” always overlooked. They’d hire or prompt other people and just ignore me.Spent most days crying on my way in and out of work. Just became so toxic and I felt embarrassed to even be there.

Pros

Helping customers and meeting a variety of animals.

Cons

Management, pay, no advancement or support, Toxic
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Fun job but zero appreciation

Whilst it can be a really fun job especially getting to see lots of dogs everyday, upper management don’t care about the staff very much a everyone is replaceable attitude. At the end of the day they only really care about sales
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Fun supportive management

I’ve worked at Petbarn orange for over 2.5 years absolutely luv it always plenty to do. Management are approachable and understanding complete work/lifestyle balance

Pros

Generous discount friendly staff including top management

Cons

No cons that I have experienced in over 2 and a half year’s service
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Good pay but so boring

Work in a small store and there are no customers . Pretty boring and dull working 6-8 hours a day with hardly anything to do. Most enjoyable thing is getting fish for customers. The pay is decent for someone my age but it’s emotionally taxing especially because there aren’t a lot of coworkers to get along with.
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Would be an amazing place if they got better upper management

Everyone higher than Store Manager has no idea how to run day to day business. The process of getting maintainence done is ridiculous and can take up to a year of kicking and screaming to get basic things fixed. Also treat your groomers better. We have been flat out since covid 19 and yoy still pay groomers pennies in this econemy. We are NOT disposable.
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You are just a number

Worked for petbarn a long time, they could care less about you only care if you didnt come in, if you were sick they didn't care nor about your mental health, you are just a number to them, there is no work like balance. And alot of back stabbing and managers and area managers that swept things under the rug cause they couldn't handle situations!

Pros

No cons except for the pets that came in

Cons

Same as my review
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Massive amount of work for low pay

Expected to provide thorough and supportive service to training clients yet was massively undersupported facility and time wise to do so.Concerns were swept under the rug, some management / team members would not follow through on their responsibilities correctly leading to more workload and unhappy customers.Head Office cannot communicate clearly or make productive progressions based on our employee engagement survey's as requested.Overall the stress & frustration of things never changing no matter the attempts at communication have lead me to change jobs.

Pros

Nice, receptive clients & making doggie friends

Cons

Long hours, minimal support / oversight, low pay
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Terrible

Don’t ever accept a casual position. The dummies at my locations are currently hiring for my job and they’re currently refusing me work. I was told by my manager that there was no way for me to move up from casual as they don’t have the time/money for it. It’s a lousy company overall. Where I work aswell we don’t have a Greencross vet next to us so if a customer asks for a vet recommendation and I don’t say Greencross but instead the one in eyes view, I get the stink eye. The training they ask staff to do is ridiculous. There’s so much to learn and the quizzes ask for 100% correct answers. My manager/boss doesn’t seem to care about anything but a clean store either, so when I try and improve it usually goes unnoticed.

Pros

Employee discount, pets in the workplace

Cons

The frequent feeder is a better discount, uncertainty, no career growth
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Do not work here

If you want a company that doesn’t support you, your mental health or any benefits apply at Petbarn but if you’d like to be paid fairly, treated well and not over worked than apply ANYWHERE ELSE!

Pros

Absolutely nothing

Cons

Literally everything
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Great place to work

Great team environment. Good incentives. Always something to do and lots of puppy cuddles. It's a nice place to work and great for a casual or part-time job.

Pros

Lots of dogs

Cons

Can get very busy
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Hard work, fun

A typical work day would be pretty tiring as I would carry big bags of dog food all day, not going to lie I gained muscle while working there. The management was alright the managers were rude but the staff was lovely.
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Wonderful place to work!

I absolutely love it! Been with petbarn for 2 years now. It’s an amazing supportive caring environment. Always super flexible with rostering around my study and appointments. Even better yet- when I have more availability I’m often able to pick up extra shifts. Super respectful of boundaries and limits. I love that there is always more to learn and new ways to grow. Over all I couldn’t ask for a better job or better people to work with!!
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Excellent learning opportunities with chances to progress

Have no dramas working for Petbarn. You meet great customers and have a chance to make a difference when it comes to educating new and existing pet parents.

Pros

Great learning opportunities and staff incentives

Cons

Heavy Lifting
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Bad place to work

Bad place to work, you don’t get paid enough and most of the time there are no customers in the store, staff there were friendly. Always had to work weekend
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Overall rating

Based on 90 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture

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