Petbarn Employee Reviews

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3.0
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Great customers but lousy management
Retail staff (Former Employee) –  Queensland8 March 2019
Upper level management care little for even the hardest working of employees, and nothing says that more than the amount of jobs piled on while alot of hours get cut. Employee discount is next to nothing.

A typical day includes tons of customer service, which is company policy to put first even though your manage expects you to get ten other jobs (usually away from the registers) done.

Tons of stuff to learn about customer service and animal care, except you're expected to do all your online training in your own time. There's probably around 100-150 hours of it all up.

Stock control is an absolute joke, with no flexibility to adjust amounts in orders, resulting in large excess amounts of unwanted goods and no way to order more stuff on sale until whoops the sale is over and customers missed out. Unreasonable demands such as unpaid staff meetings and working the late shifts the managers don't want to work is normal. Managers themselves all have to work 45 hour weeks with no way to take their owed time, so they're all stressed and taking it out on their team. Oh and they might loose their bonuses if they put too many staff on and go over budget, so guess how often a store is properly staffed.

Most of all it's very sad to see animal care sacrificed to try to make more time in the day. Petbarn are a typical large company who only care about profits not their team. Which is sad because there's alot of good customers, brands and services on offer, they could achieve so much more.
Pros
Great customers, interesting jobs.
Cons
Poor upper management
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3.0
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Good ware house experience good people
Forklift Operator (Former Employee) –  Sydney Western Suburbs NSW9 January 2019
Worked as a forklift operator to load/unload trucks also put aways and stacking pallets. Very repetitive work.Always saftey first while working always being aware of what's going on around me.
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4.0
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pleasent environment to work in, friendly staff
Stock Replenishment (Former Employee) –  Ipswich QLD7 January 2019
when working at petbarn, i was doing work experience. it was a nice environment, everyone was nice and gets along with each other. i was put to work on cleaning and stock replenishment and greeting customers.
Pros
got to check out products i would buy for my own pets
Cons
very hard work lifting the bags of dog buiscuts onto the shelves
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2.0
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Overall not worth it :/
Sales Assistant (Current Employee) –  Northern Territory2 November 2018
It is not very good pay, other than sundays and public holidays. They limit your shifts ALOT. Very busy and then incredibly boring for hours. Management is easy to negotiate with, but needs to hire more staff.

The teams are amazing, good people.

Rude customers.
Pros
30min lunches
Cons
long boring hours.
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4.0
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No career progression
RETAIL ASSISTANT (Current Employee) –  Brisbane QLD30 October 2018
Work at pet barn if you are looking for 3 hours per week, if that and do not want career progression. Full-time and management roles are favourited by external hiring and no/limited company promotions.
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4.0
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Great if you like corporate
Sales Assistant/Storeman (Former Employee) –  Nerang QLD24 October 2018
Very slow paced days and because of this, there is only 2-3 staff on sometimes.

Overpriced goods, backstabbing staff are most likely around every corner.
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2.0
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Dont stay there for long.
Retail Sales Assistant (Former Employee) –  Melbourne VIC26 July 2018
A typical day includes a lot of face to face customer service and sales, cleaning up the store after customers, merching in new products and replenishing stock, maintaining aquariums, scooping out dead fish from the aquariums, chatting to people with varying levels of animal care knowledge about their pets, meeting customers dogs (or sometimes cat or bunny or rat!), doing water tests and convincing customers that they should wait for the toxic water levels to subside before introducing fish into their new aquarium while their 4 year old is screaming about how they were promised a fish right now.

There seem to be two different store manager styles at Petbarn. The manager that is on the floor working with their team for the majority of the day and the other which is your office manager who stays in the office for 80 per cent of the day and comes out an hour before closing or leaves early claiming to be sick every other week.

I have nothing to say about upper management or the team at head office that hasn't already been written about. Its mostly negative.

The hardest part of the job is when you get stuck with a store manager that doesn't care about their staff members at all and it shows. Dealing with customers who have no interest in learning about fish keeping but want fish anyway.

The most enjoyable part is developing relationships with local and loyal customers and their pets.

Un paid team meetings and training nights. Casuals get their hours cut on a whim. If they end up not liking you they will force you out by cutting your hours down and telling other
  more... mangers not to give you shifts at other stores, watched it happen many times.  less
Pros
meeting people and their dogs that come into the store.
Cons
I couldn't fit them all here, thats why I left.
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4.0
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Learnt so much at petbarn, meeting new animals and people everyday, it was a fun place.
Supervisor/Sales Assistant (Former Employee) –  Bundaberg QLD17 February 2018
Petbarn had some fantastic customers and was a great place to work, there was a a lot of different areas and you were always on the go which kept you busy in between customers, there was always something to do.
I loved the modules we had to complete as they taught you a lot about the products you were selling, having product knowledge and the basics for animals helped.
Pros
discount as i have lots of guinea pigs
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4.0
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Productive and happy place to work
Retail Sales Assistant (Current Employee) –  Noarlunga Centre SA18 January 2018
Group of great people who are selfless and do anything to help and leave the customer happy! Work great as a team and very happy and go lucky! Very educated about their jobs and willing to help or give anything a crack!
Pros
Awesome team
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4.0
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IT was a good job taking care of the animals at all times
Assistant (Former Employee) –  Ipswich QLD27 December 2017
My job was to look after and clean the cages and tanks . Also to manage the packaging and sorting . And to take personal care of the animals in need .
Pros
free lunches
Cons
long hours
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5.0
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Outgoing staff, exellent to talk to and exellent range of products
Work Experience Student (Former Employee) –  Elizabeth SA1 December 2017
Petbarn is a good reliable pet shop, it provides everything you'll need for your animals, the staff are nice and able to provide information on any inquiries the customer may have.
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1.0
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Terrible management
Sales Assistant (Current Employee) –  Queensland4 November 2017
Management expects a lot of overtime and meetings outside work hours to be taken up without pay or they threaten to cut hours ) fire you. Highly incompetent management in general to the point that they are either conveniently "sick" every weekend with no repurcussions or elsewise simply leave early when they feel like it, leaving junior staff to open, close and operate the store without management - which infuriates customers (and staff) to no end.

Anyone that isn't management will be treated like dirt by the head office and managers. Be expected to pull not only your own weight but that of the lazy managers as well. Pay is as low as you would expect from a retail chain.

The Petbarn group as a whole needs to reassess their company culture and their approach to stock management, customer management, and treatment of staff.

Would absolutely not recommended.
Pros
People sometimes bring in cute animals
Cons
The animals will make a mess on everything and you have to clean it. Also, everything else ranging from management culture to treatment of staff.
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2.0
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Simple job requiring customer service skills
Sales Assistant (Current Employee) –  Menai NSW7 September 2017
A relatively simple job, requiring good communication skills with other employees and the customers. The job consisted of a constant engagement with customers in order to make sales.
Pros
Simple job
Cons
Not enough shifts due to budget cuts
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1.0
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Worked as a casual for 3 1/2 years
Casual Sales Assistant (Former Employee) –  NSW North Coast NSW13 June 2017
The part that keep me there was meeting the customers and their animals
Plus the lack of job opportunities in a regional town.
Higher level management treat you as just a number and not valued employees
Way too top heavy with all the people they have in management and they don't invest in the people that actually keep the customers coming back. Staff discounts are poor
Perbarn have just become like Woolworths andbthe other big band retailers
It's all about the $ and nothing else
There stock system is the biggest joke
The amount of excess stock they have sitting out in their store rooms is ridiculous
Pros
Meeting animals and helping peoole
Cons
As below
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1.0
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Terrible work life balance
Casual position - Customer Assistant (Current Employee) –  Casula NSW15 April 2017
Long hours, little benefits and opportunity to step up the ladder, no work life balance, little flexibility. However great team and good training preparation.
Pros
good team, work with animals
Cons
long hours, no work life balance, and everything else
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5.0
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very fun & happy enviroment to work at.
Shop Assistant (Current Employee) –  Salamander Bay NSW27 September 2016
all co-worker are very fun, caring & very informational to work with & be around.
most interest part of my day is trying catch the rabbits for customers to pat, etc..
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5.0
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Productive and a great learning opportunity
Casual Sales Assistant (Current Employee) –  Cannon Hill QLD26 May 2016
I've worked here for the past 2 years and have loved learning all things needed for the pet industry, I've met some great people and to work with them. Being able to help customers with their needs for looking after the animals just brings joy to my life.
Pros
Working with animals
Cons
nil
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3.0
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good place to work
ASSISTANT STORE MANAGER (Current Employee) –  Port Macquarie NSW8 May 2016
busy but still good.have learnt a lot about the products the company sells. They have very good in house training. The most enjoyable part of the job is getting to know the customers pets.
Pros
good advancement opportunities
Cons
short lunches
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3.0
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productive work place.
Sales Assistant (Current Employee) –  Capalaba QLD27 March 2016
the people working there are easy to get along with.
the most enjoyable part it that you get to meet new people and there pets everyday.
you will learn about new products and become more familiar with information about a product.
the management is well sorted and organised.
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3.0
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Fun place to work at
Assistant Store Manager (Former Employee) –  Sunshine Coast QLD29 January 2016
Interacting with customers and their pets on a daily basis was always fun. Great team work, fun environment to be involved with.
Cons
Always having to be made to work overtime.
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