Coming into each week you would send in your availability for the next week. Depending on the client and the venue the work could be very straightforward and organised or a bit chaotic and stressful. There was generally lots of opportunity for shifts and the freedom to choose contracts to a degree was great.
Food and Beverage Attendant (Former Employee) – Australian Capital Territory – 15 October 2018
I have had numerous experiences where shifts have been offered or cancelled at the last minute. The majority of work is made available less than 2 hours before the start time. On many occasions I have been required to arrive at least half an hour before the start of a shift, only to find I was not to be paid for that time, and management had not yet showed up.
'Flexible' Shift arragements
Long hours, Little-no benefits, poor staff quality
Sous chef (Current Employee) – Melbourne VIC – 29 September 2018
this company looks after me but has a problem understanding when people are available they need to follow there pin book, no chance of moving up in this company even thought i have been a Sous chef for along time i always get excellent review's,
there work placement officers, need training which i would gladly do
The management is very strange. They only sent shifts to new staffs in the first few months. Then you would be hard to get a shift. Even your friend told you they are busy and you call the office for a shift, you wouldn't get it. After you spent money to buy uniforms (pants, black shirt, white shirt, vest), name badge, shoes. You would find out it is a waste of time and money. The office staffs are rude. They do not acknowledge staffs' effort.
(Melbourne) (F & B Attendant) (Former Employee) – Melbourne VIC – 26 June 2018
- Typically night shift / graveyard shifts were given - I learned a new skills in each different venue - Sometimes the management would aggressively pursue us to cover a shift, even if my skills were not appropriate to the job - Well-paid - Sometimes i did not get respect from the client company's staff because I was a contractor
felt good travelling and enjoyed mixing up with fellow work mates of different backgrounds
Chef (Casual) (Former Employee) – Western Australia – 16 May 2018
I have worked for this company for a couple of years and no one ever complained of my services i had been given a lot of opportunities at the WACA and most of the CBD hotels in fact i think i was the first person to earn an employer of the month award .Thankyou very much Pinnacle people cheers Philippe williams
F&B Attendant (Current Employee) – Perth WA – 22 April 2018
As a member of Pinnacle People, I have worked a wide variety of staff and a wide variety of events at Optus Stadium and I can say with confidence that I would like to continue on with them until I find more permanent or more frequent work.
Great place to work at and opportunity to build new skills
Food and Beverage Attendant (Current Employee) – Sydney NSW – 4 February 2018
By working for Pinnacle, I had the opportunity to work for many client sites, from working at Stadiums & arenas as retail employee and being a food & beverage/kitchen hand at 5 star hotels. Great place to work at as your first job, mainly while doing studying to get a bit of income, but it wouldn't able to last long as shifts are not consistent each week. Shifts usually occurs 1-2 days per week, sometimes none and sometimes if busy, 3-4. Usually for agency staff, clients tend to send us home earlier as per your required shift finishing time.
Opportunity to work at many client sites, build up hospitality skills.
Customer Service Representative (Casual) (Current Employee) – Melbourne VIC – 31 January 2018
Shift may cancel sometime, wages are good but as it is a casual staffing firm so even you may left without any shift in a week. People working in the office are rude if you will cancel any shift prior to the starting.
WAITRESS (Former Employee) – Sydney NSW – 10 November 2017
It is a good option meanwhile you are looking for your full time job, but not to live with that earnings, as they donnot give you too many hours if you don't ask them to do it, and offer an amount of hours that rarely get through.
Bar and function attendant (Current Employee) – Brisbane QLD – 20 August 2017
I find Pinnacle a great employment agency even though it is only temp work ,I would like to see them help temps gain extra certificates such has RSA RSG even health food and safety, the supervisor are very opened and ready to help when needed,they are always available to talk to and help out with everything,they are very flexable.
Hospitality Temp work (Former Employee) – Brisbane Central Business District QLD – 17 July 2017
I would have preferred less traveling and more secure longer job contracts. I had to work another job that usually came first. And when I told them my availability for work and when I could be contacted they ignored it and took me off their to call list because I cancelled to many times or was unable to be contacted on time. I needed more notice . A few times I had cancelled my shifts on weekends at my secure job to work for pinnacle people only for it to be canceled a day before. I loved working in the hospitality at the tafes and pathology as that was more secure and they asked for me in preference. It was good to see more of what the hospitality industry offers . I would like to stay closer to home and security as I have a young family.
Free food learned a lot
To many cancellations short notice (as i had another job to organise shifts)