Priceline Australia Employee Reviews for Customer Service Representative

I did work experience here for school so I didn't get paid. It was a nice, busy lifestyle and he offered me a job on the second day of working there but I said I would get back to him.

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The staff were nasty to each other all the time??????

Customer Service (Former Employee) - Brisbane QLD - 26 November 2021

Didn't like working there staff all ganged up on who they didn't like & were rude to the customer without the customer you have know job I use to say they hated me for that cause I was friendly did a good job I was the one that got fired like any work place they hate the one that works hard put you done cause you do a good job wouldn't recommend working there as they are a culture of negative horrible people work in Brisbane City store hated it but of cause needed money so stayed till I got sacked for doing a good job

Pros

Nothing

Cons

Nothing

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Priceline Australia insights

Based on 12 survey responses

Areas for improvement

Support from manager
Sense of belonging
Inclusive work environment

supportive team , work well together as a team to achieve a positive outcome.

Customer service (Former Employee) - Brisbane QLD - 21 January 2020

Priceline provides a very friendly environment for its workers, a supportive/motivated team. The job role provides a worker with higher skills in customer service.

Pros

benefits from a range of free products in store

Cons

rotation within store tasks

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Fun starting workplace

Customer Service (Former Employee) - North Rocks, Sydney - 6 May 2019

This was my first proper Job. I had an amazing manager and enjoyed working there. I learnt how to work in retail here, how to deal with customers and how to manage my money. I made great friends here too. I was here for 3 years and a typical day involved stocking shelves, working on the till, and cleaning up rubbish. The culture was like a fairly standard pharmacy environment, very friendly. The hardest part of the job was rude customers.

Pros

Amazing management, staff discounts

Cons

Rude customers, short shifts

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Great place to work

CUSTOMER SERVICE (Former Employee) - Cessnock NSW - 18 December 2017

At Priceline you are always learning and the staff onlt too happy to help new staff. Management are happpy for employees to educate and advance themselves if they wish to do so. The best part of the job is seeing customers happy and pleased with their purchases when they leave the store

Pros

Good break times

Cons

Hours can be long

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repeatative work

Sales Assistant/Customer Service (Current Employee) - Elizabeth South SA - 19 September 2017

friendly customers, and nice working environment however no where for me to advance and repetitive work became hard to enjoy. low amount of hours as well.

Pros

welcoming staff and enjoyable work

Cons

no hours

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fun and co-operative workplace

Customer service (Current Employee) - Ulladulla NSW - 21 July 2017

i generally work a 9-5 shift behind dispensary or working with customers or behind the cash register. its a very fun and rewarding place to work at with great staff members. managers are very understanding and reliable making sure everything is running smoothly and everyone is being helped. most enjoyable part about my job would be being able to help sick or injured people with products and giving advice.

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Great Service

customer service (Former Employee) - Narellan NSW - 18 May 2017

Wonderful Service and Staff Great friendly environment and amazing people to work with. Work is always efficient but always fun too. Customers are lovely and is a great community to work in.

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enjoyed my 9 years at Priceline Fremantle

Customer Service Assistant (Former Employee) - Fremantle WA - 22 January 2017

Worked for over 9 years at Priceline Fremantle and enjoyed not only the variety of customers including the regular customers over the years. The staff and managers over the 9 years I worked there were so great, it was a pleasure working along side and for them. I loved the variety of products priceline have and enjoyed helping customers and well as serving them at the registers. Along with working on the register I rotated stock and made sure all the registers were stocked up with bags, register rolls etc and were always clean, along with balancing my register after each shift.

Pros

happy enviroment

Cons

understaffed at times

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Work life

CUSTOMER SERVICE AND SALES ASSISTANT (Current Employee) - Highpoint Shopping Centre VIC - 4 October 2016

Priceline Highpoint was a good first job for me. I learned good customer service and team work. Everyone was friendly with each other. It was a happy environment.

Cons

Not enough hours

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fun work place and working in team work

Customer Service/Sales Assistant (Former Employee) - Green Valley NSW - 24 June 2016

I enjoyed working at priceline and I learnt a lot of new things and improved my customer service skills. the team mates were very friendly and I enjoyed interacting and helping customers with their needs.

Pros

team mates

Cons

management

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friendly staff and amazing customer service.

Customer service (Current Employee) - Indooroopilly QLD - 18 April 2016

Great, always super friendly and helpful staff. Great benefits working there. Great knowledge of products. Located within few kilometres of everything and the store is located right in the middle of the mall. Food court is close by as well as other stores. Managers are very understanding and you will never feel uncomfortable.

Pros

Great lunch breaks, friendly staff. great area to work in. close to everything

Cons

not guaranteed a long stay in job as it gets really quiet.

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A non-related family striving for the best results

Customer Service (Former Employee) - Cairns QLD - 31 March 2016

I had a lot of fun at Priceline pharmacy and I leant a lot. The only struggle was I didn't get as much hours as I was hoping for. I gained experience in cashier work, customer service and money handling. I enjoyed seeing smiling faces walk through the door and being around a team to help with anything I ask. I was glad to be apart of their family but sadly after the 12 hours I did one week, I couldn't get anymore work days.

Pros

The tasks I had, the amount I got payed and the people I worked with.

Cons

Not getting any work

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Productive and fun

Customer service, cash handling (Former Employee) - Maribyrnong VIC - 7 March 2016

Priceline has great employees, everyone is willing to help other team members out if they are unsure of a product ect. Priceline allows you to learn all departments of the store such as, register, customer service, stock, stock take, planograms, cosmetics ect. The most enjoyable part of the job is when you are able to assist a customer when they need assistance

Pros

Friendly staff

Cons

Not enough hours

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Fun Workplace

Customer Service (Former Employee) - Sydney, NSW - 25 October 2015

It was a good atmosphere. The staff members were incredible to work with. The company is structured well with good managers,

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Repetitive

Customer Service Assistant (Current Employee) - Camberwell - 8 October 2015

Working at Priceline was not a fun workplace. Management wasn't happy and the work provided was constantly repetitive. My job was not secure, and shifts were given randomly not set dates.

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Productive work environment

Customer service (Current Employee) - Frankston, VIC - 5 August 2015

Fun work place with supportive management Helping in the development of my personal skills and extending in my customer service and confidence.

Pros

Meeting new people

Cons

Not enough shifts to cover a fortnight

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A self-motivated job

Products Sales Assistant, Customer Services (Former Employee) - SYDNEY - 29 January 2015

1)Typical working: *Offfer professional products advices *Demonstrationg products for marketing promotion *Assistting manager to organize and display product project *Stock tracing and update order system *Customer service *Crm management 2)Learning *Strenghtening my communication and organization skills *Familiar with retail and merchandising distribution *Improve problem sovlving skills 3)Management *Leading new staff to get familar with the job duties *Knowledge new workmates with products details *Demostrating how to work in retail procedure environment 4)Co-workers *Priceline is multi-culture open up working environment, workmates come from different counties and get along well from each other *Being friendly to show new staff knowledge and working process 5)The hardest part or the job Post-purchase customer service 6)The most enjoyable part of the job *Close to different brands and provide the right choice for customers

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Being the cosmetician at priceline.

Customer Service/Cosmetician (Former Employee) - Cranbourne, VIC - 9 January 2015

making sure all the ingredient listings were up to date, lots of custumer service, replenishing stock (unders, ordering) gap checks, marking off plallets and stock, planograms,setting up cateloges, registers and cash handling, answering phones. I learnt alot on how to do make orders, and mark off stock. The manager that i worked with, i found to be quite lazy. Some of my co workers were so good and i have made life time friendships with, then some of the others girls were very nasty. The hardest part of the job was finding stock that was "missing". The most enjoyable part of the job was helping customers and finishing/acomplishing planograms.

Pros

Working in beauty

Cons

the backstabbing that went on.

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Productive and a great experience

Customer service (Current Employee) - Taree, NSW - 19 December 2014

My day at work begins with counting the register, opening up the shop and either serving on the registers or working on the floor and offering my assistance to all customers. When my shift finishs up, w do a quick tidy of the store, count our register, fill in all paper work and then go home. My co-workers are great and always helpful, no matter the age we always seem to get along. Whilst working here I have learnt that the customer is always right, I have learnt a lot about the beauty industry and I have also learnt that patience is key. The hardest part about work would have to be when it gets extremly busy but other then that there isnt anything to difficult. The most enjoable part about work would be being able to help people find the products they need and watching them leave the store happy. The management of the store was great and always helpful and kind. They worked with you to create a happy, comfortable enviroment.

Pros

Membership benifits

Cons

Nothing

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fun

Customer Service (Former Employee) - shepparton - 4 December 2014

cant say anything but great i was learning new stuff everyday, such as how to sever in a profanation matter and started to learn how to do scrips in a loving, fun workplace. everyone was friendly, and nice to customers and work colleges. great pay and the boss was great he show me new things and was nice and just well amazing everyday and if you needed more hours or time off he was really understanding

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