Priceline Australia
3.8 out of 5 stars.
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Priceline Australia Management reviews

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3.7Work–Life Balance

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Great people in the workplace. Bad management.

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You’ll find the best team here, although management in the store generally is bad. No communication, not nice, no progression in your career. Base pay but you’re doing so much more for less. Wouldn’t recommend, maybe as a first job.
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Caring, competent professional staff, home delivery and professional counselling provided on new medications and when request by customers.

A typical day at work included communicating with colleagues, dispensing scripts correctly and promptly and counselling patients starting new medications or who have experienced side effects and want clarification if medication related. Delivering medications to certain patients homes after work finished if they had difficulty with transportation. Learned to adapt to work with colleagues in a streamline fashion that allows efficient dispensing to take place. Listen to suggestions from colleagues. Management; co-ordinate with staff at the front line so that the pharmacist only attended to those customers who needed more detailed information. Roster staff so that a good compliment of skills were present to attend promptly to customer needs. Friendly and caring workplace culture and efficient work performance so that KPI's were met. The hardest part of the job was when multiple phone calls are being received while servicing customers and having to contact doctors to clarify scripts etc... The most enjoyable part of the job is the many thanks received from customers.
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Priceline Australia insights

Based on 12 survey responses
Areas for improvement
  • Support from manager
  • Sense of belonging
  • Inclusive work environment

Haven’t worked for pharmacy, however reviews to me are not favourable. Doubt the company will ever be what it was once sadly.

My 16 years at Priceline was absolutely diverse, initially the company was filled with great staff which changed after about 5 years & changed so regularly it was hard to keep up with who was our leader, they do offer lots of training, however rarely follow up with learnings, there is no transparency with senior management management and hence left wondering.
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Friendly work atmosphere

Staff is helpful. Management appreciates your hard work. Customer service is the most enjoyable part at work. Leant to provide friendly and genuine customer assistance
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Great place to work, great staff & management

Great place to work, great staff & management. Has great membership program- Sister Club. Pharmacy is great industry to work in but the pay isn’t so great for all the training you have to do
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Bullying, lack of information, immaturity, no workflow, unorganised

Management was immature, unorganised and didn't know information or educate. Belittling, bullying and insults weren't uncommon. Both people in charge encouraged gossip and bullying. No steady workflow and management would blame things on the "non favourite" staff. High turnover.
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I regret working for Priceline. The management is AWFUL, they do not care about their employees one bit. They were so strict, I wasn’t allowed to talk to other employees in the store. I wasn’t allowed to go out of my designated aisle. And they would watch us on the cameras, so you couldn’t even try. So I would spend all day, every day, in my 1 aisle, without talking to any other staff. It was miserable. The training was also pretty slack, as this was my first pharmacy job I expected some training within the store, but they left me to my own devices. And just like a lot of other staff, working for Priceline made my depression and anxiety go through the roof. I’m happy I don’t work there now, but if I could go back in time, I would’ve never applied there. I wasted too many months of my life being sad and miserable, and they were months I will never get back. As for pros and cons, I can’t even say the staff discount is a pro, because it’s so low that you’re always better off buying something that’s on sale and paying the same price as the customer.


You get paid (the most minimum they could possibly legally pay you)


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fun job but management is a mess and actively damage the success of the employees and company

two years ago this was a dynamic and thriving company but due to micromanagement and an excessive desire to cut costs and company along with the happiness of the employees and customers has gone downhill, i really hope Priceline can gain what it lost back.
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A structured workplace

I enjoyed my time with Priceline, my advancement in management and training was excellent. I learnt a lot this this role financials,sales ,HR ,people skills ,running a team,customer service,setting up catalogues,shrinkage , controlling wages ,stocktakes and also completed my cert 4 in management with the company .
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management made it feel like a prison

i constantly got paid incorrectly, i felt like was being watched constantly. did come out of it with some friends. the big boss couldn't bring her self to let me go. had rude pharmacy staff and was spoken to abruptly.


nice colleagues


constantly paid wrong and not on time
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Unprofessional Management

I've worked for few Priceline pharmacies and I think they are good to work for with the exception of the wollongong branch. The staff at wollongong are very friendly and helpful and they are a delight to work with.


Good company, price, products


Terrible Management unrealistic expectations, no regard for health mainly concerned about the dollar.under staffing
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I had work experience there, it was wonderful

They were all so very kind and helpful, the system/management was all smooth sailing. I really enjoyed coming in every morning. It was a great environment to work in.
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Unstable workplace

Not a mentally healthy, negative and childish environment to be apart of. I did learn a lot being apart of that workplace but mentally couldn't work at Priceline MacArthur Square anymore.


Learning how to manage a team.


negative environment
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Fun starting workplace

This was my first proper Job. I had an amazing manager and enjoyed working there. I learnt how to work in retail here, how to deal with customers and how to manage my money. I made great friends here too. I was here for 3 years and a typical day involved stocking shelves, working on the till, and cleaning up rubbish. The culture was like a fairly standard pharmacy environment, very friendly. The hardest part of the job was rude customers.


Amazing management, staff discounts


Rude customers, short shifts
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Would not recommend

Very very corrupt management, does not care about employee well being and store that i am currently working at the air conditioner is always faulty hence on hot days cannot stand the heat. Store managers bases on favorite and would definitely not recommend working here. Management does not take into account employee safety and health. I dont mind working at Priceline but i do not enjoy it as well. Not saying all stores are like this but the store im currently work at does.




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Manager was horrible, she was verbally abusive and incorrectly payed me I was never comfortable working there feeling pressured and nervous particularly when the manager was there
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Franchise sucks, Corporate doesn't.

Love Priceline, but working at a Priceline Franchise, the culture is 2 stars. Priceline Corporate is minimum 3 stars - not so much a reflection of Priceline, but of the management I experienced.


The occasional good colleague


Franchise Management
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Stand out

Working hard for a pay rise across nine years to get a new role which pays less than before and yet a promotion into management. Well done Priceline, you don't know how to encourage good workers to stay onboard. Retaining high skilled employment doesn't seem a priority at all, and it leaves there "first class service" as a competitive angle, empty.
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ungrateful, bullies

My personal experience here was absolutely awful. Management and head office have a lack of knowledge on how staff should be treated, which is reflective in their yearly turnover




management, wages, no incentives
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Fun place to work

Very face paced demanding roll. Management and staff always friendly and willing to lend a hand. Enjoyed working in this environment and would recommend for future employment.


On the job training
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The colleagues are focused on their objectives and are determined to get their jobs done before their shift ends. I learned to pick up easy skills quickly and how to talk to customers and how to help them.The management was strict to reach their goals but also supportive and helpful.


Positive work environment


Very busy
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Overall rating

Based on 324 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

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