3.0 out of 5 stars.
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PROBE CX Employee Review

Coworkers are great, contract is rubbish.

Love my coworkers/team but the contracts that probe takes have unrealistic KPIs for the pay- they throw insane amounts of work at us with no warning, and I haven't been given a raise in 5 years despite being "promoted" x3.
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Same location

Promises the world but they make it difficult.

Limited amount of training, and you get thrust out into the deep and you have to fend for yourself as the support is very hit and miss..... follow the scripting and cope with the added stress for minimum wage,
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Same location


Good for a first job to learn all the transferable skills, great for those fresh out of hospo/retail and want an office job. However there are specific campaigns that you should wary of such as flybuys and ptv. There’s a high turn over rate for these two due to the stress, the underpaid, not enough support from team leaders
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Same location

Stable job but no job progression

Salary is low, and yes, they tell you how you can improve your job every week or 2 weeks, when you have the opportunity to listen to your own call, and your supervisors/higher ups provide comments on what you can do to make the call better/shorter. But, it is a job that's very repetitive. If you need money, go for it. It helped me so much, but personally I don't think I will last a long time.
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Overall rating

Based on 295 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture

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  • Coworkers are great, contract is rubbish.