3.0 out of 5 stars.
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PROBE CX Employee Review

Stressful workload

The training is not sufficient for the work load. There are quite a number of programs and processes to learn, that I never felt confident at work. Assistance is only provided via chat. There a lots of sudden changes, communicated only via email which feels rushed when already on phones.
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Similar reviews

Same role

Not well structured

What is the best part of working at the company?Helping customers with their daily situations/ financial situations What is the most stressful part about working at the company?Management / time take request for customers What is the work environment and culture like at the company?People fromDifferent backgrounds working environment was ok
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Same role

Promises the world but they make it difficult.

Limited amount of training, and you get thrust out into the deep and you have to fend for yourself as the support is very hit and miss..... follow the scripting and cope with the added stress for minimum wage,
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Same roleSame location

Do not recommend

Nearly 3 weeks of classroom based training, then put onto phones with floor support with you but some were not understanding and spoke to you as if you are stupid
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Overall rating

Based on 295 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture

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