PROBE CX
PROBE CX Employee Review
Stressful workload
Customer Service Representative (Current Employee) - Springfield QLD - 20 September 2023
The training is not sufficient for the work load. There are quite a number of programs and processes to learn, that I never felt confident at work. Assistance is only provided via chat. There a lots of sudden changes, communicated only via email which feels rushed when already on phones.
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Similar reviews
Same role
Not well structured
Customer Service Representative (Former Employee) - Western Australia - 29 November 2023
What is the best part of working at the company?Helping customers with their daily situations/ financial situations What is the most stressful part about working at the company?Management / time take request for customers What is the work environment and culture like at the company?People fromDifferent backgrounds working environment was ok
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Same role
Promises the world but they make it difficult.
Customer Service Officer (Former Employee) - Melbourne VIC - 29 November 2023
Limited amount of training, and you get thrust out into the deep and you have to fend for yourself as the support is very hit and miss..... follow the scripting and cope with the added stress for minimum wage,
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Same roleSame location
Do not recommend
Customer Service Representative (Former Employee) - Springfield QLD - 3 November 2023
Nearly 3 weeks of classroom based training, then put onto phones with floor support with you but some were not understanding and spoke to you as if you are stupid
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Ask a question about working or interviewing at PROBE CX. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.1 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture
Questions about PROBE CX
- What is the annual leave policy like at PROBE CX? How many days of annual leave do you get per year?8 people answered
- How often do you get a raise at PROBE CX?7 people answered
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- How long do you have to work at PROBE CX before you can go on maternity leave?5 people answered
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