3.0 out of 5 stars.
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PROBE CX Employee Review

Stressful workload

Many issue's while working for Probe. Training was lack thereof and when you get thrown on to phones after 2 weeks of training, it is so overwhelming and you have to abide by strict processes and quality. Micro management but not much support, requested additional resilience training and possibly reduced hours to assist with mental stress and burn out. Both requests acknowledged but then tossed aside. I resigned.
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Not well structured

What is the best part of working at the company?Helping customers with their daily situations/ financial situations What is the most stressful part about working at the company?Management / time take request for customers What is the work environment and culture like at the company?People fromDifferent backgrounds working environment was ok
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Easy job to get but no help from anyone. Often see people at there desk crying because they are so stressed out at what to do. After training you are expected to know it all and if you don't they tell you to work it out yourself or leave
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Good for a first job to learn all the transferable skills, great for those fresh out of hospo/retail and want an office job. However there are specific campaigns that you should wary of such as flybuys and ptv. There’s a high turn over rate for these two due to the stress, the underpaid, not enough support from team leaders
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Overall rating

Based on 294 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture

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