Probe Group
3.0 out of 5 stars.
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Probe Group Careers and Employment

About the company

  • CEO
    Andrew Hume
    approve of Andrew Hume's performance
  • Company size
    more than 10,000
  • Revenue
    $140m to $700m (AUD)
  • Industry
    Human Resources & Staffing
  • Headquarters
    Australia, New Zealand, T...
  • Link
    Probe Group website
Learn more


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Customer Service

97 jobs


Salary estimated from 55 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 157 reviews and is evolving.



Customer Solutions Specialist in Wollongong NSW
on 9 August 2022
Enjoy wasting your life
If you want to stare at your desk, get talked at and hit copy and paste for 8 hours all while being paid minimum wage then this is the job for you. :)
Customer Service Officer in West Perth WA
on 22 July 2022
Great People; Management Not So Good
I love the people I work with, the pay is despicable, really find the job stressful, hours can be frustrating, cost of parking prohibiting, and the job culture is not conducive to long term employment.
Customer Service in Richmond VIC
on 8 July 2022
Not enough training
We are not given enough training to do the high intensity call centre job we are required to do. No tea milk or coffee offered in the break room either
Call Centre Operator in Caulfield VIC
on 2 July 2022
No one is indispensable.
The company doesn’t value its employees. Many employees leave because they are not compensated well. There’s too much politics going on. Employees have to beg to get an increase even when they haven’t had a raise for more than 2 years. And when you do ask, there’s no guarantee that you’ll get it . The company doesn’t value loyalty. Good employees leave because of very little pay and the company let’s go without even offering a raise. The company prefers a big turnover to retaining valuable employees.
Customer Service Specialist in Perth WA
on 27 June 2022
Helps up your Customer Service skills
Work was stressful not gonna lie, I was constantly on the look out to be fired for not doing my job correctly or doing something wrong that may cause for termination. But that may just be me... Team leaders and peer support was very good, though there is a long wait due to lots of other workers needing help which is fair enough. Overall the people there are very supportive, I had fun getting to know my team. Shifts are very structured, you have a blueprint to follow in your daily work to help solve and answer customer questions.

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Questions and answers

People have asked 34 questions about working at Probe Group. See the answers, explore popular topics and discover unique insights from Probe Group employees.

See questions about:

  • Interviews
  • Working Culture
  • Working Hours
  • Benefits
  • Working Environment
  • Hiring Process
  • Salaries
  • Work from Home
  • Background Check
  • Company Future
  • Dress Code
  • Job Opportunities
  • Part Time Jobs
  • Work Life Balance

Interview insights

Insights from 225 Indeed users who have interviewed with Probe Group within the last 5 years.

Average experience
Interview is easy
Process takes about a week

Interview Questions

Nothing important just if you have the equipment for the role

Shared on 28 April 2022

General information about you. What experience do you have? How would you handle a difficult call? Have you experience in customer service. Can you show empathy towards callers? What hours are you available? For remote work - what computer system do you have. Do you have a quiet area/home office? Do you have reasonably fast and reliable internet? Do you have a headset?

Shared on 23 December 2021

How fast do you run the hundred

Shared on 4 October 2021

Common questions about Probe Group

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