Call Centre Representative in Melbourne VIC
Very Stressful, but great bonus
Very high turnover of staff, hiring around 10 people every week and losing heaps as well. Very repetitive and mentally exhausting job. Strict on taking any sick days, even had a colleague get told she shouldn't be taking days off for her mental health and quote "why can't you take anti-depressants to fix the problem?". Zero job security, I would be smashing targets all week and then have one average day and be threatened with losing my job. Also, you get paid $26.50 plus bonus, which is great but not what the ad says. The calls are very cold, only certain charities will have you calling warm calls or members. Most of my calls were from people who signed up to win a free iPhone and didn't read the terms and conditions. It's also casual loading, so you're working full-time but don't get any paid sick leave or holiday pay. They have a staff kitchen which is meant to get cleaned but hasn't since I started. Had rubbish everywhere, dirty dishes and mould in the fridge. The other employees are great, but I would only recommend this job if you want something short term.
Contact Centre Representative in Melbourne VIC
Really fun work enviornment
Working at public outreach was an amazing experience! You get to chat to people all day while making a difference to charity. In the morning and after each break you get to play energisers which is really fun and everyone that works there is lovely so you make so many friends!
You have got targets to meet weekly but they are definitely achievable. Managers are team leaders are supportive and offer advice to get you there.
On Fridays, there are beers in the office after work and they have pizza lunches or a BBQ often too!
I can not recommend this place to work for enough!!
Charity Fundraiser in Melbourne Australia
If you don't mind being threatened to be fired every day...
Lots of pressure to meet targets - your job security is threatened by management every day (not just me, the entire team of 6 others we had - all of us quit within two weeks of working there!)
Management blatantly lied about salary and benefits - poorly managed and pressurised job which inhibits being able to work properly and raise funds needed
Very business oriented and seems like they care more about money than actually raising funds for the charity - told us to lie to the public about what they could actually donate
Amazing company to work with
Public outreach Is an awesome company to work for. You are supported 100% of the way and learn many skills that can also help you in your day to day life, whether that be keeping positive or getting outside of your comfort zone. I have been here for 5 years and I don’t plan on going anywhere. The Culture is amazing! You meet so many great people from all over the world. The fundraisers, team leaders and managers you get to work with make you feel at home, a place where you want to stay long term. The same opportunity is here for anyone who walks through the doors.
Client Services Manager in Sydney NSW
Good & unique culture!
Loved working for this company and loved the people. The role was sometimes stressful but I also enjoy the fast paced nature of it. The friends I've made here are still people I keep in touch with!