Public Outreach
3.9 out of 5 stars.
Receive weekly updates, new jobs, and reviews
Public Outreach Employee Review

Very Stressful, but great bonus

3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
7 November 2019
Very high turnover of staff, hiring around 10 people every week and losing heaps as well. Very repetitive and mentally exhausting job. Strict on taking any sick days, even had a colleague get told she shouldn't be taking days off for her mental health and quote "why can't you take anti-depressants to fix the problem?". Zero job security, I would be smashing targets all week and then have one average day and be threatened with losing my job. Also, you get paid $26.50 plus bonus, which is great but not what the ad says. The calls are very cold, only certain charities will have you calling warm calls or members. Most of my calls were from people who signed up to win a free iPhone and didn't read the terms and conditions. It's also casual loading, so you're working full-time but don't get any paid sick leave or holiday pay. They have a staff kitchen which is meant to get cleaned but hasn't since I started. Had rubbish everywhere, dirty dishes and mould in the fridge. The other employees are great, but I would only recommend this job if you want something short term.
Ratings by category
2.0Work/Life Balance
3.0Salary/Benefits
1.0Job Security/Advancement
1.0Management
3.0Culture
Was this review helpful?
Similar reviews
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
27 February 2020
Same roleSame location
Contact Centre Representative (Former Employee) - Melbourne VIC
Working at public outreach was an amazing experience! You get to chat to people all day while making a difference to charity. In the morning and after each break you get to play energisers which is really fun and everyone that works there is lovely so you make so many friends! You have got targets to meet weekly but they are definitely achievable. Managers are team leaders are supportive and offer advice to get you there. On Fridays, there are beers in the office after work and they have pizza lunches or a BBQ often too! I can not recommend this place to work for enough!!
Was this review helpful?
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
28 June 2019
Same location
Charity Fundraiser (Former Employee) - Melbourne Australia
Lots of pressure to meet targets - your job security is threatened by management every day (not just me, the entire team of 6 others we had - all of us quit within two weeks of working there!) Management blatantly lied about salary and benefits - poorly managed and pressurised job which inhibits being able to work properly and raise funds needed Very business oriented and seems like they care more about money than actually raising funds for the charity - told us to lie to the public about what they could actually donate
Pros
Good salary
Cons
Pressure, poor management, sketchy lying
Was this review helpful?
Comment – 12 August 2019
The pay structure and hourly wage is very clearly set out - may i ask what it was to do with your pay structure that you felt misled about? The fact that it is a target based role is also spoken about at length during the interview process.
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
5 June 2019
Same location
Fundraising Manager (Former Employee) - Melbourne VIC
Simply put, one of the best fundraising agencies out there. No commission, good work/life balance, amazing culture and coworkers, awesome socials, EAP, and progression opportunities. I've had the opportunity to travel around Australia and build a great career working with charities!
Pros
Company culture, employee support, supportive managers
Cons
Targets aren't everybody's cup of tea. Having said that though, they're very achievable and there are bonuses for overachievement.
Was this review helpful?
  1. Very Stressful, but great bonus