Public Transport Victoria Careers and Employment

1. Inbound calls, strong ethics in customer service. Work culture is pretty easy going. Management is very helpful. Overall work experience is beautiful.

Senior Asset Management in Melbourne VIC

on 30 November 2019

Terrible place to work, restructure every half a year

Inexperience management with bad communications and no skills, bad coworkers that does not like to collaborate, no direction and no certainty with future, very hard to work with this organisation, did I also mention they restructure every 6 months?

Customer service in Melbourne VIC

on 31 October 2019

Dont work here

they believe 12hrs a weeks is enough to live off. You've been with the company for 5yrs miss out on 3 promotions is a joke & train the brand new staff

Business Analyst in Docklands VIC

on 13 May 2019

A good public sector company to work for

Excellent life/work balance policies. Middle Mangement needs to lift their game a bit. People working there are mostly friendly. Skills upgrades and further learnings are available to staff

Call Centre Agent in Melbourne VIC

on 20 May 2018

Minimal down time, low income.

I have worked at PTV for a short period but within that time I have come to the realisation that majority of PTV's call centre process' could be simplified in order to make their agents job less stressful as well as it would benefit the customer. There is a massive lack of communication in the office in oder for improvement. I have tried to express this to management yet they have just shut me down and told me its a Government funded campaign and that they don't care. I was shook when I was told this. It does not surprise me that there is such a large turn over. Besides all the negative aspects, this job seems to be more suitable for strong minded people that can cop abuse from customers on the chin and can also be good for people whom are studying as they are quite flexible with hours.

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