Call Centre Agent (Current Employee) – Melbourne VIC – 20 May 2018
I have worked at PTV for a short period but within that time I have come to the realisation that majority of PTV's call centre process' could be simplified in order to make their agents job less stressful as well as it would benefit the customer. There is a massive lack of communication in the office in oder for improvement. I have tried to express this to management yet they have just shut me down and told me its a Government funded campaign and that they don't care. I was shook when I was told this. It does not surprise me that there is such a large turn over. Besides all the negative aspects, this job seems to be more suitable for strong minded people that can cop abuse from customers on the chin and can also be good for people whom are studying as they are quite flexible with hours.
Project Coordinator - Business Continuity (Former Employee) – Melbourne VIC – 26 April 2017
The Project Manager was never recrutied and I was left to work within the Business support team (stationary, Ofice changes and moves & fleet management) which did not take any of my suggestions or expertice into condsideration. I tried to escelate my concerns to senior management who were too busy to meet with me and allow me to state my concenrns for the Project I was employed to complete.
Customer Service Consultant (Former Employee) – 15, William Street, Melbourne 3000 – 23 February 2017
Calls with issues. Learned that not all Victorians know how to use their myki cards. It is hard to explain to angry customers who are fined. Most enjoyable part of the job is to resolve customer queries.
Friendly Environment and management support
Due to shift work less time to socialise with co-workers