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Public Transport Victoria Employee Reviews for Call Center Representative

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Call Center Representative1 review
Australia1 review
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I have worked at PTV for a short period but within that time I have come to the realisation that majority of PTV's call centre process' could be simplified in order to make their agents job less stressful as well as it would benefit the customer.
There is a massive lack of communication in the office in oder for improvement. I have tried to express this to management yet they have just shut me down and told me its a Government funded campaign and that they don't care. I was shook when I was told this. It does not surprise me that there is such a large turn over.

Besides all the negative aspects, this job seems to be more suitable for strong minded people that can cop abuse from customers on the chin and can also be good for people whom are studying as they are quite flexible with hours.
Flexible with hours.
Everything else.
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