Good work culture and environment but no growth opportunities
Service Desk Analyst (Current Employee) – Melbourne, VIC – 17 August 2014
A typical day at work would involve handling tickets and calls raised by internal employees in IT issues related to software, hardware and other products supoorted by the firm. It also involves ensuring action ing tickets and answering calls within the SLA.
The role allowed me to develop my negotiation, communication and writing skills.
Management ensured that right training is provided as per the new product relase or updates. Various competions, xmas, new year parties along with team get together are being organized.
My co-workers are a amazing bunch of people who are from various diverse culture and were very very helpful.
Hardest part of the role was to effeciently handle clients expectations within the stipulatd time frame.
Most enjoyable part is to hear from the clients "You are Awesome".
Flexibility with shift timings and option to Work from Home
No growth opportunities