Qantas Employee Reviews in Mascot NSW

Due to Covid, the company is highly under resourced which leads to long workdays days and a reduced life balance. The flight benefits are good but not as high as expected, you might pay less if you have a good travel agent than if you use the “benefits “. A “new” employee it not likely to get on a flight as employees who worked at Qantas for longer will beat out new employees. It doesn’t matter how early you book a flight, the employment years count. You won’t get on a plane on school holidays or public holidays. The salary is not high, I thought that’s ok because of the flight benefits but it’s unfortunately not, as the benefits aren’t great. I can’t afford to use the flight benefit more than once or twice a year because it’s still too expensive and I actually planned to do lots of small trips.

Pros

Flight discounts

Cons

Highly under resourced

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Ghastly company to work for!

Flight Attendant (Former Employee) - Mascot NSW - 10 February 2022

Managers climbing the ladder, worried only about their own personal KPI and bonuses. Toxic workplace culture of backstabbing and dobbing in order to get promotion. Management harassing over sick leave, The board completely detached from its workforce.

Pros

For the most part, great work mates.

Cons

Toxic work culture.

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Qantas insights

Based on 8 survey responses

What people like

Clear sense of purpose
Feeling of personal appreciation
Ability to learn new things

Areas for improvement

Fair pay for job
Overall satisfaction
Time and location flexibility

Very stressful and under staffed

Scheduler (Former Employee) - Mascot NSW - 2 February 2022

Very stressful job, no time for lunch most days, always staying back to get work finished, need more employees but not in the budget.Management is always changing and coming in with new ideas and processes that never work as we've been down these paths before but they need to come up with something to earn their bonus and then move on to another department leaving the employees to manage everything.

Pros

Iconic company

Cons

Almost impossible to get on a flight on standby, Management is always changing, Management works on a yearly bonus so will screw the department to make the bonus

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I am very impressed with their handling of the pandemic in their support for crew and customers

Customer Services Manager - On board (Current Employee) - Mascot - 2 February 2022

I have had the best experience working for Qantas. I am very loyal and do my best at my job always.I respect the decisions Qantas makes and followpolicies set down by the company.Qantas works in a safe manner at all times

Pros

Discounted Airfares - Shift work

Cons

You can become fatigued, however Qantas does manage Fatigue seriously.

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Great airline with dedicated staff

Business Analyst (Former Employee) - Mascot NSW - 21 January 2022

Fantastic airline to work for. I was there for almost 25yrs and during that time faced many challenges (effects of 9/11, Ansett collapse, airline shutdown, QF32 engine failure, volcanic disruptions etc) but everyone always pulled together to get through the difficult times.

Pros

There was a LOT of experience in the team. Even in the most extremely stressful situations, you knew it was going to be ok.

Cons

Stressful and fast paced. Lots of regulatory and award restrictions to deal with.

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Challenging times

Manager (Former Employee) - Mascot NSW - 11 December 2021

Working for the iconic brand does not compensate for the uncertainty of not knowing when the next employee cut will come (very often). Salaries are below market rate.It is not a place to challenge the status quo, just do what you are told and it will be fine.Good performance is not always recognised and efforts do not often reflect what you receive.They want flexibility but there is no clear direction; it is lost somewhere in middle levels of management (who does not communicate well, it is under pressure, often not skilled for management roles and relying on trendy talk but poor delivery).Most employees are excellent colleagues, good mates, really good spirited people who wants to try their best in difficult circumstances. Career promotions are not necessarily based on merit or skills but mostly who you know, how much money you saved short term and if you are willing to work more for less.

Pros

Travel benefits

Cons

Workplace climate

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Management only work for the CEO not there workers

Premium Customer Service (Current Employee) - Mascot airport - 2 November 2021

Counters removed for Premium customers standing all shift running from front line to Marshall and sometimes in the rain with no wet weather protection and they expect you to come back the the front line looking immaculate

Pros

No pros

Cons

No room for improvement standards of work environment unhealthy

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High achievers - stay away

anonymous (Current Employee) - Mascot NSW - 27 November 2020

Most people are here for the perks - not for enriching their skills. Work is done primarlily in silos with a "Union" style attitude. There is no sense of urgency because no-one cares. Hippies that enjoy their stay suck up to senior management to get promoted - and it works. This is so they get a higher staff-travel onboarding priority. They want that business/first class upgrade before the hard working colleague who works around the clock doing somebody else' work - and their own.A typical day at work involves communicating with teams that push every task to their Sprint planning backlog. They claim to be too busy. Even when they get around to the task, it is poorly executed. Plagued by errors and lack of attention to detail. So, simple onboarding tasks that can take a couple of minutes to complete, end up taking a week - at least. This includes continually having to follow up with the respective team and assigned resource.Forget about streamlined processes. They don't exist. Senior management turn up to meetings and talk. Yes, talk. No agenda. No action items. I'll sum up by saying that, if you have "fire in your belly", have a desire to progress by always maintaining adherence to a strong work ethic, qantas is not who you should aim to work for.

Pros

staff travel

Cons

Stale work culture. Success depends on what comes out of your mouth - not your accomplishments

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Excellent all the way

Flight Engineer retired (Former Employee) - Mascot - 1 November 2020

The company is very proficient every thing is organized and well prepared in advance scheduling and informing is well presented in advance and any change in the work criteria is addressed immediately and avoided if possible so that little interruptions can happen. Over all the system is well organized as said before.

Pros

All needs provided from uniforms to manuals and tools

Cons

No cons if you are a professional worker and love what you do

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It was ok.

Qantas Traineeship - Baggage Handler/Customer Service (Former Employee) - Mascot NSW - 24 August 2020

I started working along with 2 other students and we were basically just thrown wherever as we weren’t put in the roster and timetables straight away. There was multiple occasions where the allocation officers would put us on jobs we didn’t know how to do because they didn’t train us, there was a huge disconnect between my traineeship company and Qantas as there were several ongoing problems that were never solved such as getting appropriate uniform, we never received jumpers even during the winter time. Despite all the issues I encountered while working there I enjoyed the job itself, it’s a good job for someone who is hands-on and there was always a lot of work considering aviation runs 365 days a year

Pros

Fun job, good co-workers, flexible

Cons

Not much communication, hours differ, poor traineeship management

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they play 123 your out

Airline Service Operator (Former Employee) - Mascot NSW - 25 July 2020

be honest,loyal and dependable,do not steal or fight,or argue.wear protect ive gear issued,no photos,keep out of restricted areas.do not eat on the job or steal food,i.d. to be worn at all times .

Pros

subsertised travel

Cons

shift work

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N/a

Flight Attendant (Current Employee) - Mascot - 19 June 2020

Great company. Excellent job, great conditions and benefits. Interview process can take a very long time be prepared to wait and the be called to start work ASAP

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overall working for Qantas

Performance Analyst (Current Employee) - Mascot NSW - 17 June 2020

Its a great place to work and once you start working for them to move about within the company is great. Really good place to work and paid well It is an evolving company and seen many great changes in the 20 years I have been working forthem. They are great at family work balance

Pros

staff travel

Cons

high expectation

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Workplace culture

Executive Assistant to Rob Marcolina - Group Executive Strategy (Current Employee) - Mascot NSW - 2 June 2020

Great place to make longterm friends and a good vibe, would highly recommend this company to anyone, need to be a hard worker but the benefits are so worth it

Pros

Staff travel

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I learned so much. It was a great company to work for at the time.

Many middle management and below roles (Former Employee) - Mascot NSW - 29 May 2020

I worked in many areas of Qantas Holidays. It is a big company so there is plenty of opportunity to progress and grow. Perhaps in the current environment it may not be so secure.

Pros

Big respected and well known brand

Cons

Large political at times. You can get lost in the crowd.

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Qantas trusted brand

International Flight Attendant (Current Employee) - Mascot NSW - 16 May 2020

A great airline to work for sure. A trusted brand throughout the years. Friendly work atmosphere. Professional and still friendly culture. Safety is never compromised.

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Outstanding place to work!

Internal Technology Talent Acquisition Consultant (Former Employee) - Mascot NSW - 14 May 2020

Qantas is one of the best places I’ve ever worked. It’s collaborative, consultative, effective, professional and fun. The team I worked with were fabulous! I loved every minute of working at Qantas. The only reason I left was because it was a really long commute for me. Benefits by the bucket load and lots a great career opportunity too.

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Qantas

First Officer B737 (Current Employee) - Mascot NSW - 27 April 2020

An excellent place to be a pilot, many aircraft options and operation that you get to experience. The operational is always at a high professional safe standard

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Great Working Environment and Great People

Manager SME Business Accounts and Operations (Former Employee) - Mascot NSW - 26 April 2020

Great Working environment, the office is modern and having over 4000 people in one area makes working productive. Smart, dedicated people working in all aspects of the business. What is achieved through collaborating is truly outstanding.

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My dream job for last 32 years

CABIN CREW LONG HAUL (Current Employee) - Mascot NSW - 16 April 2020

I have loved my time with qantas , working in a Dynamic and diverse team every time I sign on for duty ensures flexibility and cooperation in the work place to achieve your goals

Pros

Travel and benefits

Cons

Jet lag

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broad experiences and travel

Flight Attendant (Current Employee) - Mascot NSW - 9 April 2020

in 24 years with QANTAS i have enjoyed the opportunity to further my skills , devlop experience and travel, all within a supportive environment. A job and career that requires teamwork with talented and skilled colleagues