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Qantas Employee Reviews for Customer Service Representative

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Customer Service Representative49 reviews
Australia49 reviews

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3.8Work–Life Balance

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Found 49 reviews matching the searchSee all 527 reviews

Best job I have ever had, a great experience, yet missed so much family life, hard to reintegrate into different work environments.

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What is the best part of working at the company?Operational staff and associated stakeholdersWhat is the most stressful part about working at the company?Managing crew expectations and different EBA's entitlementsWhat is the work environment and culture like at the company?Good working environment, loyal operational staffWhat is a typical day like for you at the company?- long days on duty and multiple days away from home- only Shiftwork duties- long hours on your feed- safety and customer service
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Great back in the day

Great colleagues and a fantastic job back in the day. Shift work was exhausting but that is part of the job. Sad to hear about how things have changed.
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Staff travel and mateship.

Leadership from my Managers in the area I worked under was what I strived to achieve for myself. Colleagues were the best part of your working day. Staff Travel benefits were good, but as the years have gone on, it’s not what it used to be. Salary was good for my job title.The operational side of being part of an airport team, is an adrenaline rush.


Staff travel


Not enough work/life/balance
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Ups and downs

Mostly enjoyable due to colleagues. A lot of standing required and marshalling of aircraft. Most staff want to provide excellent customer service however hands are tied. In saying that, a lot of rude horrible pax but the decent ones do make up for it. Staff travel ok but not what it used to be. Have to work weekends and penalty shifts to get a decent wage. Mostly enjoyed it at the time but would not go back to it now.
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It used to be great

I was with the company for 26 yrs until Covid I do miss all my friends that I worked with, however things change. Expectations are high and I gave it my all.


Pay, staff travel, good group of friends


Some management, rest periods, often tired.
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Qantas insights

Based on 8 survey responses
What people like
  • Clear sense of purpose
  • Feeling of personal appreciation
  • Ability to learn new things
Areas for improvement
  • Fair pay for job
  • Overall satisfaction
  • Time and location flexibility

relaxed work environment

Had no experience in the aviation industry but the training program at the beginning was really helpful. worked with a great team. good experience. Salary was not the greatest but did have some staff travel discount for myself and the family
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Unexpected good experience , I felt part of the team Qantas

Very professional and friendly staff .I miss my Qantas life really I can say Qantas was part of my life .I enjoy every day working for QANTAS not because I tell you this just because was a real opportunity for everyone who work there .
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Not what it used to be

You will make great friends but have no support from management. You will not be a valued employee. Staff travel is more stressful than it’s worth . Your life work balance will be shot. Rosters aren’t given with enough notice
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Great Company to work for

Staff are incredibly professional and fun to work with. Shift roster can be quite a challenge but you'll get the hang of it. Staff travel benefit is definitely one to look for.
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Nil work life balance

A typical week of work would involve many different start times normally starting on an early morning shift and finishing on a late afternoon shift with a 6 day on 2 day off roster.Nil recovery time between shifts


Staff travel


Long hours for minimum recovery
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Management only work for the CEO not there workers

Counters removed for Premium customers standing all shift running from front line to Marshall and sometimes in the rain with no wet weather protection and they expect you to come back the the front line looking immaculate


No pros


No room for improvement standards of work environment unhealthy
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Great workplace and colleagues

Qantas are a good company to work for with regards to pay and conditions. The best part of the job is the amazing staff who make the airline what it is. You need to be prepared to work at any hour of the day with changes to your roster 7 days out and also the need to do overtime on the day if the operation requires. This is voluntary but kind of expected if there is nobody else to do it.


Free uniform, dry cleaning, travel benefits


Shift work, hard with work / life balance
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Qantas Business Lounge and Qantas club

I love my job st Qantas, but due to covid19 my future with the company is uncertain. I love dealing with people from all walks of life, ensuring their travel is enjoyable.




Shift work
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Qantas Airlines

Great company to work for Shift work can be hard to balance with family Travel benefits are great! It’s a great Airline! I believe the greatest!


Great Airline to represent


Shift work
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Great place to work

I have been in QANTAS for 13 years but my time is coming to end to move onto bigger things. I have enjoyed almost all of my time here at QANTAS and they are are like family to me which is why I chose QANTAS over the other offer I was offered at the same time when I had to make a choice,
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Still a great place to work at

Shifts 0400am to 11pm Customer service requirement Assisting passengers Delays not so good or cancellations (all hands on) Many changes with every CEO Travel Benefits - love! Love QF
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Fun energetic environment, fast paced

This is the type of job that goes from zero to 100 in a matter of minutes. Face-to-face customer service that can be very rewarding and stressful at the same time. It's like being in another world
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Maintaining a professional standard at all times. Ensuring safety procedures are carried out correctly at all times.

Loved the knowledge attained from this line of work. This job was very challenging and tested every element of expertise. The culture was very friendly and equal. Always excited to go to work and the customers wellbeing was always priority. Miss working here was my best employment ever!
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Great experience.

Extremely fun job, everyday is different, meet hundreds of new people every day. Safety focused. Learn a huge amount of life and communication skills.
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Great employer

Qantas is an excellent company to work for Work life balance is great Staff are great Management is excellent Benifits outstanding Salary ok Just make sure you work for Qantas and not a contractor
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Great Company

I was with Qantas for 8 years and found it to be a great company to work for. It does have its issues with trying to save money at every opportunity and staffing level issues. Most managers seem to be reasonably suited for their roles but unfortunately there are still those occupying roles by which they are not suited. Qantas is a company you can feel proud to work for
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Customer Service Representative at Qantas

Estimated salary
$51,826 per year

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Overall rating

Based on 527 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.8 out of 5 stars for Culture

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