Qantas Employee Reviews for Customer Service Representative
Review this companyJob Title
Customer Service Representative49 reviews
Location
Australia49 reviews
Search reviews
Sort by
Found 49 reviews matching the searchSee all 527 reviews
Best job I have ever had, a great experience, yet missed so much family life, hard to reintegrate into different work environments.
Customer Service (Former Employee) - Melbourne VIC - 14 August 2023
Indeed Featured review
The most useful review selected by IndeedWhat is the best part of working at the company?Operational staff and associated stakeholdersWhat is the most stressful part about working at the company?Managing crew expectations and different EBA's entitlementsWhat is the work environment and culture like at the company?Good working environment, loyal operational staffWhat is a typical day like for you at the company?- long days on duty and multiple days away from home- only Shiftwork duties- long hours on your feed- safety and customer service
Was this review helpful?
Great back in the day
Customer Service (Former Employee) - Sydney NSW - 2 October 2023
Great colleagues and a fantastic job back in the day. Shift work was exhausting but that is part of the job. Sad to hear about how things have changed.
Was this review helpful?
Staff travel and mateship.
Customer Service (Former Employee) - Melbourne VIC - 3 July 2023
Leadership from my Managers in the area I worked under was what I strived to achieve for myself. Colleagues were the best part of your working day. Staff Travel benefits were good, but as the years have gone on, it’s not what it used to be. Salary was good for my job title.The operational side of being part of an airport team, is an adrenaline rush.
Pros
Staff travel
Cons
Not enough work/life/balance
Was this review helpful?
Ups and downs
CSA (Former Employee) - Sydney NSW - 13 December 2022
Mostly enjoyable due to colleagues. A lot of standing required and marshalling of aircraft. Most staff want to provide excellent customer service however hands are tied. In saying that, a lot of rude horrible pax but the decent ones do make up for it. Staff travel ok but not what it used to be. Have to work weekends and penalty shifts to get a decent wage. Mostly enjoyed it at the time but would not go back to it now.
Was this review helpful?
It used to be great
Customer Service Attendant (Former Employee) - Brisbane QLD - 28 November 2022
I was with the company for 26 yrs until Covid I do miss all my friends that I worked with, however things change. Expectations are high and I gave it my all.
Pros
Pay, staff travel, good group of friends
Cons
Some management, rest periods, often tired.
Was this review helpful?
Qantas insights
What people like
- Clear sense of purpose
- Feeling of personal appreciation
- Ability to learn new things
Areas for improvement
- Fair pay for job
- Overall satisfaction
- Time and location flexibility
relaxed work environment
Customer Service (Former Employee) - Sydney NSW - 10 September 2022
Had no experience in the aviation industry but the training program at the beginning was really helpful. worked with a great team. good experience. Salary was not the greatest but did have some staff travel discount for myself and the family
Was this review helpful?
Unexpected good experience , I felt part of the team Qantas
Costumer service (Former Employee) - Sydney NSW - 19 May 2022
Very professional and friendly staff .I miss my Qantas life really I can say Qantas was part of my life .I enjoy every day working for QANTAS not because I tell you this just because was a real opportunity for everyone who work there .
Was this review helpful?
Not what it used to be
Customer Service (Former Employee) - Sydney NSW - 21 April 2022
You will make great friends but have no support from management. You will not be a valued employee. Staff travel is more stressful than it’s worth . Your life work balance will be shot. Rosters aren’t given with enough notice
Was this review helpful?
Great Company to work for
Customer Service Officer (Current Employee) - Brisbane QLD - 16 March 2022
Staff are incredibly professional and fun to work with. Shift roster can be quite a challenge but you'll get the hang of it. Staff travel benefit is definitely one to look for.
Was this review helpful?
Nil work life balance
Custom Service Agent (Current Employee) - Cns - 15 December 2021
A typical week of work would involve many different start times normally starting on an early morning shift and finishing on a late afternoon shift with a 6 day on 2 day off roster.Nil recovery time between shifts
Pros
Staff travel
Cons
Long hours for minimum recovery
Was this review helpful?
Management only work for the CEO not there workers
Premium Customer Service (Current Employee) - Mascot airport - 2 November 2021
Counters removed for Premium customers standing all shift running from front line to Marshall and sometimes in the rain with no wet weather protection and they expect you to come back the the front line looking immaculate
Pros
No pros
Cons
No room for improvement standards of work environment unhealthy
Was this review helpful?
Great workplace and colleagues
Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021
Qantas are a good company to work for with regards to pay and conditions. The best part of the job is the amazing staff who make the airline what it is. You need to be prepared to work at any hour of the day with changes to your roster 7 days out and also the need to do overtime on the day if the operation requires. This is voluntary but kind of expected if there is nobody else to do it.
Pros
Free uniform, dry cleaning, travel benefits
Cons
Shift work, hard with work / life balance
Was this review helpful?
Qantas Business Lounge and Qantas club
Customer Service Representative (Current Employee) - Lounges - 16 July 2020
I love my job st Qantas, but due to covid19 my future with the company is uncertain. I love dealing with people from all walks of life, ensuring their travel is enjoyable.
Pros
Travel
Cons
Shift work
Was this review helpful?
Qantas Airlines
Customer Service (Current Employee) - Sydney NSW - 17 May 2020
Great company to work for
Shift work can be hard to balance with family
Travel benefits are great!
It’s a great Airline! I believe the greatest!
Pros
Great Airline to represent
Cons
Shift work
Was this review helpful?
Great place to work
Customer Service Agent (Current Employee) - Perth WA - 2 April 2020
I have been in QANTAS for 13 years but my time is coming to end to move onto bigger things. I have enjoyed almost all of my time here at QANTAS and they are are like family to me which is why I chose QANTAS over the other offer I was offered at the same time when I had to make a choice,
Was this review helpful?
Still a great place to work at
Customer Service (Current Employee) - International Airport, Mascot - 24 March 2020
Shifts 0400am to 11pm
Customer service requirement
Assisting passengers
Delays not so good or cancellations (all hands on)
Many changes with every CEO
Travel Benefits - love!
Love QF
Was this review helpful?
Fun energetic environment, fast paced
Customer Service Agent (Current Employee) - Mascot NSW - 22 March 2020
This is the type of job that goes from zero to 100 in a matter of minutes. Face-to-face customer service that can be very rewarding and stressful at the same time. It's like being in another world
Was this review helpful?
Maintaining a professional standard at all times. Ensuring safety procedures are carried out correctly at all times.
Customer Service Officer (Former Employee) - Karratha WA - 19 March 2020
Loved the knowledge attained from this line of work. This job was very challenging and tested every element of expertise. The culture was very friendly and equal. Always excited to go to work and the customers wellbeing was always priority. Miss working here was my best employment ever!
Was this review helpful?
Great experience.
Customer Service Agent (Current Employee) - Brisbane Airport QLD - 16 March 2020
Extremely fun job, everyday is different, meet hundreds of new people every day. Safety focused. Learn a huge amount of life and communication skills.
Was this review helpful?
Great employer
Customer Service Representative (Former Employee) - Melbourne VIC - 21 February 2020
Qantas is an excellent company to work for
Work life balance is great
Staff are great
Management is excellent
Benifits outstanding
Salary ok
Just make sure you work for Qantas and not a contractor
Was this review helpful?
Great Company
Customer Service (Former Employee) - Canberra ACT - 13 February 2020
I was with Qantas for 8 years and found it to be a great company to work for. It does have its issues with trying to save money at every opportunity and staffing level issues. Most managers seem to be reasonably suited for their roles but unfortunately there are still those occupying roles by which they are not suited.
Qantas is a company you can feel proud to work for
Was this review helpful?
Customer Service Representative at Qantas
Estimated salary
$51,826 per year
Want to know more about working here?
Ask a question about working or interviewing at Qantas. Our community is ready to answer.Ask a QuestionOverall rating
5
240
4
144
3
76
2
26
1
41
Ratings by category
3.8 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.8 out of 5 stars for Culture
Questions about Qantas
- What should you wear to an interview at Qantas?18 people answered
- If you were to leave Qantas, what would be the reason?13 people answered
- How should you prepare for an interview at Qantas?9 people answered
- What would you suggest Qantas management do to prevent employees from leaving?9 people answered
- How often do you get a raise at Qantas?3 people answered
- How do you feel about going to work each day at Qantas?3 people answered
- What are some tips in doing well in an interview without failing all the time.3 people answered
- I have a 5 minute digital interview for a cabin crew position. What kind of questions can i expect?3 people answered
- Does Qantas require a background check? What kind of background check does Qantas do?3 people answered
- If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary?3 people answered
Learn about popular job titles at Qantas
- Companies
- Qantas
- Employee Reviews
- Customer Service Representative