Qantas Employee Reviews for Customer Service Representative in Melbourne VIC

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3.8Work-Life Balance
3.6Job Security & Advancement
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4.0
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Great benefits
Secretary/Customer Service (Former Employee) –  Melbourne VIC3 April 2016
Some days there was pressure, but not everyday.
Learned how to deal with customers
Management styles varied
Mixed ethnicity of co-workers made for an interesting work environment.
Hardest part of the job, dealing with unhelpful supervisors
Most enjoyable part of the job, being able to use initiative.
Pros
Travel benefits
Cons
The attitude of some management/supervisors
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4.0
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Customer Service Officer
CUSTOMER SERVICE OFFICER (Former Employee) –  Tullamarine Melbourne Airport8 October 2013
Over see operations of trucks on time arrival/departure, ensure aircraft depart on time, OH&s followed, all PPE's worn, communicate with external & internal customers, constantly stay on top with emails and reply to all customers emails in a timely and orderly manner.

Right time first time helps so much.

Great team of mangers, can not fault as everyone bounced off each other.

Myself personally I treated and spoke to all co-workers as how I would like to be from any supervisor or manager.

0400 am starts were probably the only hardest part of the job.

2 days never the same, staff, managers, external customers, passengers, aircraft departing on time, positive emails/comments phones calls gave a rewarding thank you, travelling, exceptional team work.
Pros
travelling
Cons
400 am starts
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Overall rating

4.0
Based on 326 reviews
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Ratings by category

3.8Work/Life Balance
3.9Salary/Benefits
3.6Job Security/Advancement
3.5Management
3.9Culture