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Qantas Employee Reviews for Flight Attendant

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Flight Attendant58 reviews
Australia58 reviews

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3.8Work–Life Balance

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Found 58 reviews matching the searchSee all 527 reviews

NZ based Jetconnect crew - LOVED it :)

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Such a fun place to work, I was working for NZ based Qantas as a short haul flight attendant and the staff were always amazing and accommodating for me when I was sick/needed to swap trips.
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very nice people on the planes, night management, and friendly people, productive environments and nice spaces to relax, nice accommodation when we are staying the night at different countries.
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Qantas insights

Based on 8 survey responses
What people like
  • Clear sense of purpose
  • Feeling of personal appreciation
  • Ability to learn new things
Areas for improvement
  • Fair pay for job
  • Overall satisfaction
  • Time and location flexibility

Caring, Inclusive, Modern and Employee Focused

I've only been employed for 1 month but since commencement they have been nothing short of amazing in the sense that they have always accommodated new employees needs. I had an injury 2 weeks into my training and my manager bent over backwards to find me a place in another class once I was fit to recommence. The company portal is extremely informative and they make you feel like a member of the family. The head office building in Sydney where the training is held is incredible, it almost feels like its own small city, because everything is provided, cafes and eateries in the Qantas building. They also encourage staff to level up by providing training in all facets of the business, so that we can move up in the company such as into corporate once we are qualified. I love Qantas, best company I've ever worked for.
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Traumatising onboarding and training

After I was told I got the job, I was so ecstatic. I quit my job to get all the required certifications (this is NOT cheap). Then they kept telling me that my training is delayed due to limited space and too many new hires. I waited 4 months to finally start. Once I started, my peers dropped off like flies- you need to pass above 80% in theory exams. If you get less than 80% then they sack you. The company has no remorse firing anyone who doesn’t succeed off the get-go since it’s within probation and they can always hire more. The company does not care about us and we are just replaceable numbers to them. Plus they have the audacity to expect so much only to pay us 47k. This is the worst company I’ve ever worked for, I have never felt so worthless in my life.
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They treat new employees like we’re disposable

Qantas’ hiring strategy is quantity > quality. They over-hire with the expectation to let people go during probation. They watch over you like a hawk during training. You need to get above 80% in written, in-person exams and if you don’t - you get disciplinary warnings. If you “fail” (<80) two or more they basically fire you because they have an unlimited pool of new employees. They are hiring so many people that there is a backed up waiting list for training. So even if you “get the job” you might not be able to start for up to 1 year. The whole experience was physically and mentally traumatising.
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Fun workplace

loved it so much, best job i have ever been to. Training was hard but very well worth it in the end. Took about a month between training and getting the job to be able to fly.
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sink or swim attitude

spend a lot of time and money before you even start.Lots of hoops to jump through.It's a real struggle and so many test and training is really intense.Very stressful.


free travel


Long hours
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Long haul

I joined when they had long haul now its ultra long haul and i just couldnt do it any more. Managers are thin on the ground and seem too focussed on disciplinaries
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Toxic work culture

This company thrives on a culture of fear and intimidation, believing that there is always another person to fill your shoes and they are all too happy to point you towards the door. The work involves long hours, constant time changes, rigorous emergency training and compliance, as well as the usual highs and lows of dealing with the public who are becoming increasingly more demanding


Travel; work colleague comerardery.


Impossible to achieve a work/life balance, culture of dobbing and back stabbing, cumulative jetlag and fatigue.
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Low crew morale, poor management, good benefits

The crew culture is very underwhelming...everyone hates the company and management. Morale is very very low. Very long hours and tiring work. Layovers are getting shorter and homerest is insufficient. Poor work like balance. Good benefits like staff travel.


Staff travel, see the world


Long hours, crew culture, short rest periods
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Was a great work environment and loved it as this has been my dream job since I was younger. Travel benefits are great and it’s a lifestyle more than a job
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Professional, informative, standard airline recruitiment procedure

It was consistent with all airline recruitment procedures . Possibly a little more comfortable and relaxed . The interviewers were very good , professional and concise and made us feel very relaxed and comfortable.


Airfare staff benefits


Fly out of BNE airport only not Sunshine Coast
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Ghastly company to work for!

Managers climbing the ladder, worried only about their own personal KPI and bonuses. Toxic workplace culture of backstabbing and dobbing in order to get promotion. Management harassing over sick leave, The board completely detached from its workforce.


For the most part, great work mates.


Toxic work culture.
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A cabin crew member is not a job , its a lifestyle

Becoming a flight attendant is a whole new world as everything during the initial 8 weeks training is intense, demanding & nothing like you have ever done before as mostly all you experience is so foreign & only relevent to the role. You have to pass exams twice a year & there is a very small window to get answers wrong & is not looked upon lightly by your manager if you have a major fail, you get stood down until you resit & pass a one on one training day to be able to return to work. This is also governed by CASA . You spend a lot of time away after a few years approx 200+ hours a mnth, friends stop calling to ask you to any event as you are always away, & when your home you are busy doing playing catch up before you are off again. Most family events, B'days, chrissy etc you won't be home for. In return you get to travel the world while being paid very well, benefits, staff travel , holidays are generous & most colleagues are accepting, helpful as they were once in your shoes when starting out. Its a fast paced workplace, customers can be demanding, hotels noisy so you need to manage all this. Your managers on the ground have a 3 year life span before getting replaced as they are only ticking boxes to meet their KPI's & the company could save alot of $ if they concentrated on front line staff for ideas in service, dealings with customers, must i go on as front line staff solve all complaints, problems , delays daily & deal face to face with customers & hear & deal with all the issues they experience & know how to recover most situations immediately & effectively.


Staff travel, travel while being paid, generous annual leave, ongoing training, meeting new people & going to new places, colleagues, excelkent superannuation, uniforms provided, going up to the cockpit - take-off, landing


Long hours, going to work back of the clock with time differences, missing family events, maintaining personal friendships/ relationships out of work, health, diet
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Great Crew - Woeful Management

It is a such a shame that Qantas really is no longer the spirit of Australia. To management you are a number. Nothing more. The crew cannot be faulted. They are a fabulous melting pot of people who you will become extremely close with in a very short amount of time. Management however are ruining what was once a company you could be proud of. Using Covid as a reason to sack workers and rehire cheap labour hire, eroding in-flight product, ignoring eba's with no consequence, treating casual crew appallingly. Go into the role with your eyes open.


Staff travel if full time / part time, flexible roster and start times, no day is the same


Seniority based rostering, bids are not successful in some ports, trip swapping is next to impossible, long term health repercussions
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Absolutely fabulous place to work. Other team members are inclusive and driven to succeed.

Qantas is an amazing place to work. The variety of destinations and customers makes for an enjoyable experience. Truely fortunate to be working for an iconic business.
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Friendly and professional team/family

The culture at Qantas is unlike any other work place. The people are so family orientated and nothing is a problem if you had a question to ask and this is in any department. Qantas people value their positions wherever they work and take pride in their jobs and it shows.


Discount flights


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Great if you're a people person

I loved working for Qantas... and I do wish that I was still working there, but Covid changed all of that for the whole world. It was a face paced and fun environment but was very driven by on-time performance.
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Great Crew, Terrible Management

Working as a flight attendant is a great lifestyle if you're good with people and enjoy travel. The crew are great but there's a snarky high school mentality and you should be prepared for sycophantic people looking to advance by a good bit of backstabbing. Be careful about who you trust! Unfortunately, management view you as merely another number. Their main focus is on maximising shareholder and management profit. They'll work you as much as possible- especially if you're new and don't have seniority. I personally was 'let go' due to taking my crew meal and a can of coke off the aircraft to eat later. This was after years of faithful service. Don't get me wrong, I love the crew! Fantastic people who make the company what it is through their amazing service. It's just disappointing that management doesn't realise that the front line staff make the company, not how much upper management receives in bonuses due to maximising share price.


Flight discounts, great culture in crew, stay in lovely places, you get to fly!


Management treats you like a number, lots of backstabbing, front line staff are not valued by management at all
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Great company. Excellent job, great conditions and benefits. Interview process can take a very long time be prepared to wait and the be called to start work ASAP
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Fun workplace

I enjoyed working here. Management is good as long as you do work with perfection and go home stressfree. Flights are a fast-paced and fun place to work at.
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Flight Attendant at Qantas

Estimated salary
$50,899 per year

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Overall rating

Based on 527 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.8 out of 5 stars for Culture

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