Qantas Employee Reviews for Phone Operator

Very fast-paced workplace. Intense and repetitive heavy lifting is involved. Safety is a high priority with a focus on risk assessments & employee awareness. In-house training with heavy machinery and equipment but unfortunately licenses are not transferrable if you leave and find employment elsewhere. Full training is done every 2 years. Flexible working hours.

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Amazing job

Airline service operator level 4 (Former Employee) - Melbourne Tullamarine airport - 9 April 2023

The work out on RAMP was amazing no matter what the climate was or the time of day, However the company never ever has its employees at heart always squeezing more oug of each employee for less

Pros

Staff travel and amazing environment to work in

Cons

Company as a whole dontbcare about their employees

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Exciting challenging work

Airline Service Operator (Former Employee) - Melbourne - 23 December 2020

Excellent time at qantas working at the airport was exciting with something always going on working with aircrafts of all different types the chance to be able to travel all over the world great super sceme long service opportunity to improve yourself within the organisation

Pros

Travel and job security

Cons

Shift work

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they play 123 your out

Airline Service Operator (Former Employee) - Mascot NSW - 25 July 2020

be honest,loyal and dependable,do not steal or fight,or argue.wear protect ive gear issued,no photos,keep out of restricted areas.do not eat on the job or steal food,i.d. to be worn at all times .

Pros

subsertised travel

Cons

shift work

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Great place to work

Aircraft service operator (Former Employee) - Adelaide SA - 14 October 2019

Great place to work and great friends there to work with, can't complain about anything , got along with everyone who works there and I was proud to represent the brand whilst working there

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Qantas insights

Based on 8 survey responses

What people like

Clear sense of purpose
Feeling of personal appreciation
Ability to learn new things

Areas for improvement

Fair pay for job
Overall satisfaction
Time and location flexibility

Transport manager needs more experience in communication with drivers

Airline services operator (Former Employee) - Sydney NSW - 28 July 2019

The former manager of transport was in a world of his own and not communicating with his drivers about activities at the airport and the depot,hence my decision to take a VR package.

Pros

Great staff travel

Cons

The fleet of buses needed urgently upgraded.

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interesting place to work

Ground Services Operator (Former Employee) - Melbourne Airport VIC - 31 May 2019

Great and interesting place to work ...to understand the workings of an airline and how many people it takes to get an aircraft of the ground for flights...

Cons

shift work

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overall i love my job (baggage)

Aircraft Service Operator (Current Employee) - Sydney NSW - 31 October 2018

work culture is pathetic, i didnt think it was even possible for a workplace work ethic to be so poor, but benefits are great, job is easy and there is lots of down time

Pros

staff travel and other benefits

Cons

no full time work, pay is poor

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Good place to work especially if you want to explore the world with staff travel

Airline Service Operator (Transport) (Former Employee) - Sydney NSW - 29 August 2018

Good people and place to work. Traffic getting to and from work can be a nightmare. On the whole very little to complain about cold mornings and windy days are the worst of it.

Pros

Staff travel

Cons

Cold mornings and traffic.

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Great team based work environment

Airside Service Operator (Current Employee) - Brisbane Airport QLD - 4 April 2018

Qantas was a great place to work with when i first joined. A typical day would be using RF scanners to scan bags into various flights, and you would get assigned a belt to work on that have numerous flights going through each everyday. There is also Arrivals which is unloading of bags onto belts that lead out to the Arrivals Hall for passengers to claim their luggage. We also drive Tow Tractors to take out barrows and cans of bags out to the plane. Hardest part of the job is the repetitiveness, but with the friendships you make it becomes an afterthought. When i first started it was spouted as a 'land of opportunity' yet as the years went on it was clear after many attempts to progress that it wasn't the case. The one thing that's kept me there so long is the job security. They are very lenient and sympathetic towards the workers when leave is needed or tardiness etc. As good as Qantas has been to me, it's time for a change.

Pros

great team, job security, staff travel

Cons

No progression

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Excellent employer

Airline service operator (Former Employee) - Sydney NSW - 15 February 2018

Great company to work for. Safety is there big plus, and attitude.Work hard they will reward you. Workplace culture excellent, shift work can be an issue.Travel the best part of this job

Pros

benefits

Cons

shift work hours

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shift work

Airline Service Operator (Former Employee) - adelaide - 16 June 2015

a large company with many avenues. A big change in airline industry.Many benefits from working in the airline but also away from the family a a lot.

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Qantas a great company to work for

Airline Service Operator (Former Employee) - Adelaide Airport - 5 August 2014

Working for Qantas/Q-Catering was one of the most professional companies I have worked for. Management, staff support, skill development and safety was second to none. The work environment and culture was very healthy and you always had a sense of belonging to the company as apposed to it just being a workplace, which made it very enjoyable to be a part and a former employee of Qantas.

Pros

Staff Support, Work Environment, Management, Training, Staff Travel

Cons

Shift Work, very early start and some late finishes, but the pros out number the cons 10 fold

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Great company to work for

Airline Services Operator (Former Employee) - Melbourne - 31 October 2013

Excellent team environment great benefits in a busy airport

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Great team environment

Airline Services Operator (Former Employee) - Adelaide, SA - 31 October 2013

Excellent environment to work in very team oriented and time frame guided workload

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good kitchen facilites, showeers and gym.

airline service operator (Former Employee) - adelaide airport sa - 5 January 2013

start 4.30am or late afternoon, work for 9hours.to get on with all types of people.management try and help in every wayco-workers, we all try and get on with each other, makes job easier.hardest part of job, is if there are delays in flights, the catch up withbaggage is hard work.the most enjoyable part of the job is whe you know you only have 1hr to go home.