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QBE Employee Reviews

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Australia43 reviews
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4.0
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Negotiating with brokers to place workers compensation business with QBE. Monitoring portfolio perfo\rmance against KPI's and when necassary take corrective actions. Day to day an monthly trurns to Regulator.
Pros
Attendence at company fundeed eventss to enhance broker relationships
Cons
Extreme hours during peak business periods.
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5.0
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Socially aware employer, consistent across the globe. Strong Australian base. Busy workplace but much support is available. Interesting and varied work. Strong cultural elements are easily identifiable
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2.0
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I didn't enjoy working here although I was here for very short period of time. The senior management or board members lack the potential to make effective plans, also in decision making and showing commitment. Teams are not collaborative and help one another when needed. It does encourage work life balance though.
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5.0
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The interview process was clear and efficient. The management made quick and fair offers for the role.

The role was explained and training was comprehensive.

I would recommend joining this company to anyone who wants a team that cares.
Pros
Great Pay, Quick responses
Cons
work hours are not flexible
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5.0
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A fun workplace where people genuinely care about the work they do and the people around them. A collaborative culture which supports development, flexible working arrangements and always looking for ways to build the culture and support staff. It is a fast paced environment with challenging work but the people make it rewarding and a pleasure to come to work each day.
Pros
Collaborative, fun culture. Located close to the station
Cons
Fast based environment and can be challenging work
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5.0
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A typical day at work would be dealing with numerous customers and their requirements.

Enjoyed training sessions that evolved around our day to day.


The most enjoyable part was working for a team that cares for each other even when times are tough with the job.
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1.0
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The role details at the interview and title was very different to what the role turned out to be. Management is more focused on discussing their lastest shopping parcels than helping out with the backlog of work load. Management tried to act more like your friend than your boss, wanting to know all about your personal life only for them to discuss your details in front of everyone to hear and with higher management.
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3.0
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Working with the team at QBE has been a rewarding chapter in my work life. The staff a conscientious and hard working, willing to help their clients achieve the policy they require.
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5.0
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My experience at QBE was a highly rewarding one. Over the course of a year and 5 months, I have learned many valuable lessons from an extensive number of managers and colleagues while also establishing a wide network of connections across Australia. I will always look back at my time at QBE with gratitude.
Pros
Excellent team culture, Large network of insurance experts, Multiple employee benefits (e.g. Healthcare, Free Lunches, Frequent Networking and Social Events)
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4.0
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Great work life balance, fun productive workplace with fair and understanding management. .

never felt like just a number and the company shows interest in helping their workers progress in their career
Pros
work life balance
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4.0
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My time at QBE was overall quite enjoyable, I had exposure to many different insurance schemes and was privileged to manage corporate clients in the mining sector.
Pros
Professional Development
Cons
Middle Management Glut
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4.0
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processing of insurance policy
Reception relief

completing CTP certificates and taking payment over the phone

CTP insurance fleet reports

general administration duties as required - filing ect
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4.0
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Productive and advanced working environment however the culture is still out of date, few transformational programs and initiatives that is modernising the culture, enhancing customer experience, and improving business.
Pros
Modern and well paid
Cons
Lack of management focus (reactive)
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3.0
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Executive revolving door, lack of commitment of senior management.Middle to senior management are mostly self serving with no accountability. More projects than number of people working on projects.

Good things are relating to work life balance and customer focus.
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3.0
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Checking diaries, responding to emails and telephone calls as well settling claims.

You learn to read people and negotiate not just the claims but also persuade other parties to contribute to settlements they originally refused to contribute to.


Management were ready to listen if you had good strategies and reasons for early or larger/smaller settlements.


Workplace culture mainly catered to the younger demographic, morning teas, cakes or lunches but was great when volunteering for charities.


Dealing with third party lawyers that were greedy and the procedural red tape.


Settling claims fairly and with savings.
Pros
Satisfaction of fair settlements to claimants and saving for the company
Cons
Long hours, high pressure deadlines with big workloads and low staff levels
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3.0
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QBE was a very good company to work for but in the later years senior management came in from the statutory classes and tried to apply their knowledge across into general liability. A number of legally qualified but inexperienced solicitors were employed in the lower echelon management roles but they had no experience in insurance litigation or their experience was very limited


Prior to this staff of my rank had control of all functions of the claims. As an example I had a standard authority of $1M which was increased on a needs basis. There was a good rapport between senior management, claims officers and service providors.
Pros
Good staff and Service providors
Cons
Inexperienced lower echelon management
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3.0
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My day used to be fairly busy managing an operation environment. To stay calm and collected while managing a critical situation has been a steep learning curve.
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5.0
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It is not appropriate to provide feedback at this time as this is completely without any measurable validity and is highly subjective to so provide a review in this environment without a sense of balance is inappropriate.
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4.0
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An enjoyable place to work with fantastic people. The business is embracing the need to change to tackle the challenges of the competitive environment.
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4.0
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A typical day at QBE working in workers compensation claim is really busy and diverse you never know what you are going to get! Always interesting and varied. Answering phones and provinding the necessary information. Prompt payment of wages and outstanding accounts. Copying files to send to the legal profession and respond to Subpoenas. Photocopying and binding notes for claims reviews. Arranging medical appointments.
Pros
Great oportunities for advancement and flexable
Cons
Technology needs to be updated
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5.0
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QBE is a fabulous work / life balance company that has supported my progressive career for the past 23 years. Every day you deal with new challenging tasks which adds to the exciting workplace culture. Most enjoyable part of the my job is developing and maintaining close business relationships with the clients and brokers within my portfolio.
Pros
Flexibility and managing your working hours
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